Box Menswear Reviews 

1,735
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the delivery service is exceptionally fast, ensuring orders arrive promptly and in excellent condition. Consumers are also very satisfied with the overall high quality of the materials, noting that the garments consistently offer a very comfortable and reliable fit for daily wear. However, some reviewers were not happy with sizing inconsistencies across different products, finding certain items much larger or smaller than expected. A few people also experienced frustrating delays when trying to resolve order issues or exchange incorrectly sized items with customer support representatives.

What people talk about most

Product

People report positive experiences with product, highlighting that items are well made with a lovely, soft... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. While... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting the fast and efficient... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery, excellent follow-up, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW ...What can I say but AMAZING,Received my package this morning ,express delivery too. Amazing fit ,Got 6pairs of BOX briefs and they fit perfectly ,amazing quality and great feel on. Cheers fo... See more

Rated 5 out of 5 stars

I've orderd loads from box yea odd ones did not fit quite right but the quality is first class .and I had a problem with wrong size being sent but contacted them eventually they replaced them i can'... See more

Rated 5 out of 5 stars

I will be trying out my Tanga 3.0 Inca briefs under my Boxer swimmers for the beach in Italy in about 4 weeks and am expecting a very positive comfortable results. Ive been using the classic boxers fo... See more

Rated 5 out of 5 stars

I bought 1 pair of briefs in black to go to Rocky horror. They were amazing fit was great and supported all well making me feel more confident. So thus encouraged me to place an order for more. Such u... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Swimwear Store
  5. T-Shirt Company
  6. Underwear Store

Written by the company

Box Menswear is a distinctly British brand, offering the highest quality in men’s underwear. We appreciate comfort and quality in equal measures. Our luxurious boxers and briefs are crafted from soft stretch fabric with a distinctive branded elasticated waist band – comfortable, durable and supportive, with a smooth, close fit. Designed and distributed in the UK, Box is a name you can trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,735)

227 reviews in the last 12 months

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Rated 5 out of 5 stars

Great costumer service

I had a little problem with an item not send in a big purchase in the last black Friday, they reply quickly and send me the missing item as soon as possible free. Furthermore I will say the quality of the products it's amazing.

January 19, 2026
Unprompted review
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Rated 1 out of 5 stars

I am one of the big fan with Box Mens…

I am one of the big fan with Box Mens Wear but I just recently ordered a decent amount of purchasing almost $400 I really love Box Mens Wear then I've been ordering with them several times over the years one of their particular product is Kingfish transparents boxer brief 4" witch I really love it in each time I order this kind of underwear no less than 25 pairs,

But recently I ordered in late November last year I get them pretty quick I think I got them on December 8th I believe by the way I live in the US but the product that they sent it to me come with the different Packaging usually they packed in the beautiful paper but this time it's come with the plastic Packaging wich I don't mind that but the color is Look totally different from every time I order from them it's look more like yellowy creamy color instead of pure white bright color like I used to get from a few years ago from them,

I reach out to them as soon as I received the product that not the same as an advertised on their official website I've been talked to them and explaining to them even sending all the picture order number and explanation all kind of detail why I'm not satisfied with the product because the color is not the same as the website advertising I think Mr Luke just send me back through email said over the years the manufacturer has been changed the color most slightly different from a few years ago I was like that's not quite right to me if you cannot provide the same exactly pure bright white color like you advertised on the website so then you shouldn't advertise that color then you have to say creamy color instead that make me super disappointed I lost hope with them and I hope this is maybe the last time I will support and buy a product from them it look like they send me the one that been in the stock for a long time or they send me a very old one I don't understand as all I'm so disappointed hopefully my reviews will help other consumer to extra careful about ordering their product make sure you get what you paid for thank you,

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Frequent Shopper

Quite a few times I have used Boxmenswear and they never let me down. Always have the size I want, loads of options to choose from, from colours to style. Packages always arrive quick and discreet, and the customer service team are always very friendly/helpful with any enquiries.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

This is the first time I’ve ordered…

This is the first time I’ve ordered from this company and for the most part I’m happy with the items except two jock straps that do not fit me correctly and they will not let me send these back even though I have not worn them. So if you order a size that’s incorrect and it doesn’t fit you you’re just screwed. That’s horrible customer service. So I guess you just need to have a crystal ball knowing what your size is because not all sizes are the same. So I would shy away from this company, their customer service is very poor and very unprofessional.

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Great products

Brought a selection of 4 diffrent briefs and got a mystery gift as well which i brought very pleased with the material the design and colours.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I have recently bought quite a few…

I have recently bought quite a few pairs of the glide briefs and jocks in several colours
Really great fabric/feel, fit and quality - Love them !
Wouldbe great also in black & navy.
DMT, Bexley.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t choose a mystery pair of pants!!!

I ordered some underwear and normally all good. To get free postage i took a chance on a mystery pair £6.99. I ordered lovely coloured briefs, but lucky dip was a baggy old pair of grey loose boxers!!! I will use them to wipe my counter down! I wish I had paid postage! Don’t waste your money, order what you like and not what they need to get rid of!

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable seller

Unreliable seller
It takes ages to dispatch
Poor customer service
Items look good in the photos - not so good at all in reality, hence you should ensure that you SEE The real item (not a photo!) before you buy

November 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service Specialist!!!

I've got problem with my order and after I've sent and e-mail to the support, one of the Customer Service Team Specialist contacted me REALLY fast. I'm grateful for Mollie's help because I've been so stressed and she totally ended it and solved my problem!

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Great underwear

The briefs are very good quality, fit super well and look amazing. This is the second time I ordered them to fully replace my other underwear. The previous ones are still in great conditions and very durable.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Well made

Well made, perfect fix, good value when on sale, produce the 3X size for us larger athletes - a rarity in the underwear business, great color selection

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

They're great

They're great ! Great selection, amazing material it feels very comfy and amazing delivery! Love it and recommend it

November 4, 2025
Unprompted review

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