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BPP Reviews 

1,120
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly friendly staff and exceptionally knowledgeable tutors for making the entire learning journey remarkably smooth, pleasant, and deeply supportive. Many people note that the enrolment process is handled extremely efficiently, with clear and professional guidance provided throughout every single step. Some reviewers were not happy with the customer service quality, pointing out frustratingly slow response times and severe difficulties in obtaining timely resolutions to their ongoing issues. Additionally, consumers also noted deep frustration when being continuously passed between different university departments without ever receiving clear, direct answers to their urgent queries.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that tutors and administrative employees... See more

Customer service

Users describe ambiguous interactions with customer service, as some reviewers praise specific staff members... See more

Response time

Customers had ambiguous experiences with response time, as while some reviewers reported very quick... See more

User experience

Reviewers highlight positive aspects of user experience, praising well-structured teaching, friendly tutors... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising helpful staff and efficient support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance

Company replied

Rated 4 out of 5 stars

I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more

Company replied

Rated 5 out of 5 stars

Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more

Company replied


Company details

  1. Educational Institution
  2. also in
  3. University

Written by the company

BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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4.0

All reviews

(1,120)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was nice experience to study with…

It was nice experience to study with bpp university

August 22, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're happy to hear that you had a nice experience studying with us! Thank you for sharing your positive feedback; we appreciate it.

Wishing you every success for your upcoming studies.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars
BPP logo

Reply from BPP

Hi there,

Thank you for your 5* review.

We're happy to hear that the process was smooth and simple for you. Thank you for your positive feedback; we appreciate it.

Wishing you all the best.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Looking forward to become a global…

Looking forward to become a global leader after getting my masters management degree. So i am hopefull bpp will fullfill my desire!!

August 11, 2025
BPP logo

Reply from BPP

Hi Zain,

Thank you for your review.

We're delighted to hear about your aspirations! We appreciate you choosing us for your master's degree and hope to help you achieve your goals. Thank you for your feedback.

Wishing you all the best for your academic journey ahead Zain.

- Gina
BPP Customer Experience Manager

Rated 1 out of 5 stars

Avoid at all costs

From start to finish I have found BPP's communication, student services and feedback to be absolutely appalling. I can't put into words (acceptable for a review) how shocking it is. I spoke to somebody 2 weeks ago and was told I would be receiving feedback on my submitted assessments, I have been told today that I will not be receiving feedback at all. Based on what BPP told me two weeks ago I haven't submitted my final assessment as I was waiting for feedback. As of today I have been told I will receive absolutely no feedback whatsoever on anything submitted. I'll be going into my exam without ever having contact with my tutor or feedback as nobody ever answers emails or marks assessments. Almost £1,000 to receive a book- 300 loose sheets of unbound paper and no feedback. I've spent £3 per page for this course and you can't even bind it. Hugely disappointing.

No doubt BPP will comment and say how seriously they take student well-being etc. and ask for more details so they can contact me, only to receive no communication from them.

Best advice I can give, look around at other training providers and don't waste your money. It's a huge scam! I'm not continuing my studies with BPP and wouldn't wish this service on anybody at all.

August 20, 2025
Unprompted review
BPP logo

Reply from BPP

Hi Dan,

We appreciate you sharing your experience. We're sorry to hear about the issues you've faced with communication, feedback, and materials.

We have requested your details and would appreciate it if you could provide us with more information to help us investigate. Rest assured, I'll gladly reach out to you personally so we can make improvements.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

good

keep it up goood v good

August 17, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your 5* review.

We appreciate your positive feedback; we are grateful for your support and encouragement. Thank you!

Wishing you all the best for your upcoming studies and future career.

- Gina
BPP Customer Experience Manager

Rated 4 out of 5 stars

5 business days

It’s ok. Need 5 business days to get settled

August 5, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We appreciate your feedback. Rest assured, we're here to help you should you need any support whilst you are getting settled in.

Wishing you all the best throughout your upcoming academic journey.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

My experience with bpp university great

My experience with bpp university great

August 13, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your 5* review.

We're delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback.

Wishing you all the best.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Feedback

Undated 24 hours

August 5, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're thrilled to hear you've had a great experience. We really appreciate you sharing your positive feedback.

Wishing you every success throughout your studies.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Timely response

Timely response

August 11, 2025
BPP logo

Reply from BPP

Hi Huzaifa,

Thank you for your review.

We're happy to hear you had a timely response. Thank you for taking the time to share your experience.

Wishing you a successful 2025 ahead Huzaifa.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Very amazing

Very biggest university and very amazing there are so many facilities available

August 11, 2025
BPP logo

Reply from BPP

Hi Riya,

Thank you for your review.

We're thrilled to hear your positive experience with us. Thank you so much for your feedback!

Wishing you a successful academic journey ahead Riya.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

It's really helpful for international…

It's really helpful for international students...the procedure is very smooth and you can manage it easily.

August 11, 2025
BPP logo

Reply from BPP

Hi Summaya,

Thank you for taking the time to write a review.

We're delighted to hear that international students find the procedure helpful and manageable. We appreciate your positive feedback and are glad you had a smooth experience.

Wishing you all the best for your upcoming studies and future career Summaya.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Bpp is one of the best university in uk…

Bpp is one of the best university in uk for higher studies. All the process for international students are very easy. Bpp offers practical education and strong experience by professional tutors. So i suggest this university in uk . Thank you so much

August 8, 2025
BPP logo

Reply from BPP

Hi Mit,

Thank you for your 5* review.

We're thrilled to hear that you had a positive experience and found the processes for international students easy to navigate. We truly appreciate your kind words regarding the practical education and professional tutors.

Wishing you all the best throughout your studies and future career Mit.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Good so far

Good so far - not had any lessons yet so bit early to tell

August 1, 2025
BPP logo

Reply from BPP

Hi Mark,

Thank you for your review.

We appreciate your initial positive feedback! We hope you enjoy your lessons and find them beneficial. Thanks for sharing your experience.

Wishing you a successful 2025 ahead.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Easy to Contact and Helpful admission team

It was so easy to contact university and the admission team was so helpful. Thankyou BPP for this memorable journey.

August 1, 2025
BPP logo

Reply from BPP

Hi Dinesh,

Thank you so much for your review.

We're delighted to hear that you found it easy to contact us and that our admission team was helpful. Thank you for your positive feedback and for sharing your memorable journey with us!

Wishing you all the best throughout your upcoming studies Dinesh.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

The staff member are very cooperative…

The staff member are very coeporative and the university management are doing vreat work

July 30, 2025
BPP logo

Reply from BPP

Hi Junaid,

Thank you for your review.

We're happy to hear that you had a great experience with our team. We really appreciate your positive feedback.

Wishing you a successful academic journey ahead Junaid.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

I found my course at bpp

I found my course at bpp. And it is complete on 1 year so it is more helpful for future goal and make professional life earlier than other.All good at bpp.

July 31, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're thrilled to hear that you found the perfect course. We appreciate your positive feedback on how this has helped your professional life.

Wishing you all the best throughout your studies.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Excellent

Excellent, Good experience!!

July 30, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're thrilled to hear you've had a good experience. We truly appreciate you taking the time to share.

Wishing you every success throughout your learning journey.

- Gina
BPP Customer Experience Manager

Rated 4 out of 5 stars

Bpp university is good university with…

Bpp university is good university with smooth and easy process of admission
I'm highly recommend bpp university to other students

July 30, 2025
BPP logo

Reply from BPP

Hi there,

Thank you for your review.

We're delighted to hear that the admission process was smooth and easy for you. We appreciate your recommendation to other students, and we value your positive feedback!

Wishing you all the best throughout your academic journey.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars

Great experience👍

August 5, 2025
BPP logo

Reply from BPP

Hi Simana,

Thank you for your review.

We're thrilled to hear you've had a great experience. We hope this continues throughout your learning journey.

Wishing you all the best Simana.

- Gina
BPP Customer Experience Manager

Rated 5 out of 5 stars
BPP logo

Reply from BPP

Hi Rajesh,

Thank you for your review.

We're delighted to hear you're wonderful feedback. We truly appreciate you taking the time to share.

Wishing you every success throughout your learning journey Rajesh.

- Gina
BPP Customer Experience Manager

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