Just been to this store in LeamingtonSpa. Icould not fault the service in any way. The man serving me listened to the problem i had, collected the parts up from the store, showed me how they all fit... See more
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The counter staff at BPS Timber were - as always - attentive, friendly and helpful. In this case they also offered some useful advice on how to finish plywood for use in a floor. Definitely the most... See more
Company replied
The day before my delivery I had a call to say they were concerned at the quality of some of the wood I’d ordered but that to get exactly the same would mean a delay. Instead they offered me an upgrad... See more
Company replied
Good value for money with easy to use online ordering and cheerfully delivered. Just remember to take the VAT off the total to get free delivery over £150 (ex-VAT)... Will definitely be using BPS... See more
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Kitchen Supply Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
Written by the company
We are an independent builders merchants that can supply all you need to help develop your project. Established in 1934, we have been run by the Dibble family for over 50 years taking us from a traditional builders merchants to a one stop shop for developing your home; perfect for trade, DIY-ers and those just finishing that never-ending ‘odd job’. Customer Service BPS has a reputation for going that extra mile to help its customers and our exceptional service really sets us apart. Friendly and reliable: many of our staff have been working here over 30 years and it is their extensive knowledge of the products and that keeps people coming back to bps. Stores Near You With Seven branches across the Warwickshire, Gloucestershire and Worcestershire areas, you will not have to travel far to find us and if you cannot find what you’re looking on our site please feel free to give one of our branches a call, we are always more than happy to help.
Contact info
bps Leamington Spa, Tachbrook Park Drive, CV34 6RH, Warwick, United Kingdom
- 01926 468002
- ecommerce@bandps.co.uk
- www.bpsbuildit.co.uk
Service with a smile.
Just been to this store in LeamingtonSpa. Icould not fault the service in any way. The man serving me listened to the problem i had, collected the parts up from the store, showed me how they all fitted together all this with a smile.
,
March 16, 2026
Unprompted review
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Extraordinary Customer Service
The following is the text of an email sent to acknowledge Extraordinary Customer Service:-
"I wanted to let you know that I have received the Christmas Canvases and am very happy with the purchase. I also wanted to thank you for all of your assistance and efforts on my behalf and for what I consider to be exceptional Customer Service. Firstly the items requested were no doubt unusual for a Building Suppliers and the delivery required outside of your catchchment area. The unusual nature of the items required a quotation to be raised and a courier to be identified. At every stage of this process I was kept informed by both phone and text providing reassurance that the matter was very much in hand.
Finally I can only add that if this extraordinary level of Customer Service is representative of both yourself, your colleagues and the Company I can only wish you all every success in the future as it is very much deserved."
September 19, 2025
Unprompted review
I discovered a significant leak in my…
I discovered a significant leak in my kitchen late one evening and panicked at the thought of potential damage. A technician arrived within the hour, and I was immediately impressed by his professionalism and expertise. He assessed the situation quickly and got to work right away, explaining each step of the repair process. Not only did he fix the leak efficiently, but he also offered valuable advice on how to prevent similar issues in the future. The level of care and attention he provided made me feel truly valued as a customer.
January 12, 2024
Unprompted review
Sort out the web site
Good service, advice and prices. Friendly staff. Would always recommend them.
But -- the website or websites. I tried to find info from the timber side of the business but kept ending up at the Dorline part of the website with no link through to the timber side (which is in the title!) I finally found it when I picked up on the PBSbuildit link.
Now, I will admit that it might be me, but I'm of average intelligence, so just a heads-up to BPS that they might want to do something about it, and to anybody wishing to look at their timber.
January 18, 2024
Unprompted review
Reply from Building & Plumbing Supplies Ltd
Dear Tom,
We appreciate your review. We're delighted to inform you that our website is undergoing upgrades as we speak to enhance your online experience and make it seamless. Thank you for your patience and continued support!
Best regards,
Your BPS Team
Great local service.
Needed to change my order and Nathan at bps Bidford sorted it straight away, pity web sales only had an answer machine and never replied to my message.
November 23, 2023
Reply from Building & Plumbing Supplies Ltd
Thank you for your positive feedback! We're thrilled Nathan at BPS Bidford promptly addressed your order change. Apologies for the delay in our web sales response – we're currently implementing changes to improve your online experience.
Your input is crucial, and we appreciate your business. If you have further concerns, please reach out. We look forward to serving you again!
Best regards,
Your BPS Customer Support Team
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BPS Shipston on stour
Been using BPS Shipston on stour for the last 6 weeks and can't fault anything they do, prices are excellent and service is too.
October 13, 2023
Perfect Service
I ordered a Jumbo Bag of Cotswolds Stone Chippings in store after receiving advice from one of your staff. The item was delivered today 25/09/2023 as required by me. The driver was very helpful and dropped the bag were it was required.
September 4, 2023
Good price and delivered when they said…
Good price and delivered when they said it would by a help full driver.
September 5, 2023
Outstanding service from Jack and the…
Outstanding service from Jack and the delivery man (unfortunatley I didn't get his name). I used to order my timber from Walsall but I'm a convert now. BPS for all future projects.
September 5, 2023
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Good Service.
September 4, 2023
Staff and products all first class would recommend
Guy I dealt with at the store was great and made the purchase easy and quick. Products were delivered on time and driver was more than helpful
July 13, 2023
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Easy to use online ordering.
Good value for money with easy to use online ordering and cheerfully delivered.
Just remember to take the VAT off the total to get free delivery over £150 (ex-VAT)...
Will definitely be using BPS again.
July 25, 2023
The staff at BPS Tewkesbury are so…
The staff at BPS Tewkesbury are so friendly and helpful.
I would highly recommend.
July 26, 2023
Smooth ordering process. No issues
Processing of order and product excellent. Delivery delayed, no reason given but that’s not their fault.
July 12, 2023
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Excellent service
Excellent service, always deliver on time. Great value for money local company with amazing products. Would highly recommend to all.
July 25, 2023
Placed order on line and Order not…
Placed order on line and Order not processed so Not delivered on time
Made to feel it’s my fault!
Note Southam depot apparently does not deliver on a Saturday even though you can book it
July 10, 2023
Reply from Building & Plumbing Supplies Ltd
Dear Mr Bromwich,
We must apologise for any inconvenience the delayed delivery time may have caused you. Customer satisfaction is of utmost importance to us here at BPS Southam, and we sincerely appreciate your understanding and patience.
Regarding the Southam depot delivery on Saturdays, we understand the frustration caused by the conflicting information. We have identified the root cause of this discrepancy and have taken immediate action to ensure it won't happen again in the future. Rest assured that our team is diligently working to improve communication and avoid any similar situations.
We are happy to have been able to resolve your issue promptly on the day. Should you have any further issues or have any concerns when ordering online with us please don't hesitate to reach out to our online sales team at: cs@bpsbuildit.co.uk .
Best wishes,
The BPS Southam Team.
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