Brabantia Reviews 

I love the Brabantia soap dispenser I purchased. It looks wonderful in my newly remodeled kitchen and provides a sleek container for my kitchen and hand soap. I had a small issue and the customer service office took care of my issue quickly. I am very impressed with the assistance they provided.

Outstanding customer service. A breath of fresh air

We had a problem with a Brabantia rotary clothes line and contacted Brabantia to resolve it. They very rapidly resolved the issue and arranged an exchange for a new one. The first one was collected and new one provided.
All this was organised by Jo in a very professional manner and we are very grateful for her efforts.
Thanks to Jo and all at Brabantia.

Excellent after sales service for a very good product - an excellent rotary lift-o-matic dryer.

I purchased a new airer and when delivered I noticed that the strap securing the lines was damaged. I emailed customer services and received a quick response with the end result a spare part is in the post. Very impressed

Brilliant response to my item fault.
We contacted Brabantia to report an uncharacteristic defect on my otherwise brilliant fold out washing line and the wonderful Shannon dealt with it superbly and swiftly. Customer service at a brilliant level.

The black clasp broke in my Brabantia bin lid so I tried to order a new plastic widget online to repair it. The wrong size plastic clasp arrived so I called Brabantia and told them about my broken bin lid. They immediately offered to send a brand new 60L Brabantia touch bin lid free of charge inc. free postage! Yay! I was over the moon and the mint condition, brand new bin lid arrived all wrapped up just a couple of days later! 10 star company.

Brabantia washing line pole snapped in half after 4 years. Had 5 yrs warranty. I provided the necessary details and Brabantia promptly ordered a replacement. Excellent customer service.

Jo, our Brabantia Customer Service Representative, is a superstar of profiency, communication, helpfulness and product knowledge! She responded in a very timely manner and made the whole process very easy and trustworthy. Jo is a real credit to her company and deserves special recognition for her efforts.

We love the Brabantia Bo Bin so ordered one 3 years ago.
Unfortunately the pedal stopped working, so we contacted Customer Services. (The bin comes with a 10 year warranty)
They got back to us very quickly and told us that a new one would be arriving in 3-5 days, no quibble.
Highly recommend this company, and bin!!
Thank you Jo at Brabantia

Exceptional customer service. Dealt with a warranty claim in the most professional and speedy manner.
Definitely a company that backs it's products and supports it's customers afterwards too.

Best customer service I've received anywhere. So quick and easy, local, real person, no wait time. Solved problem easily as it should be.

Brilliant product and fantastic customer service. Replacement rotary line sent promptly

Great and fast customer service from Jo

I had a brabantia roll top breadbin that was about 5 years old when the pin on the lid broke. I contacted Brabantia to see if it was possible to buy a replacement pin, as it seemed a waste to throw it away. However as the breadbin had a 10 year guarantee they just sent me out a replacement, that was above and beyond anything I had expected. Incredibly impressed.

Jo was a pleasure to deal with. Exceptional customer service.

I recently contacted Brabantia about a problem with my rotary washing line — the locking mechanism had broken, and despite our best DIY efforts (including WD-40, tools, and a very patient uncle), we couldn’t get it fixed.

From the very first message, Jo at Brabantia was fantastic. She was friendly, professional, and incredibly helpful at every stage — identifying the part, sending instructions, and even organising a replacement. When it became clear that the repair wasn’t possible and I couldn’t find my original receipt, Jo still went above and beyond, offering a generous goodwill discount.

It’s rare these days to find customer service this genuine and human. Jo turned a frustrating situation into a really positive experience, and her support was much appreciated.

Thank you, Jo — you’re a real credit to Brabantia!

Brilliant company to deal with, great customer service, very helpful. Fast delivery of products. Highly recommend

Really impressed with the quality of Branbantia products but even more impressed with their outstanding customer service: quick, friendly, supportive and effective. THANK YOU!

Excellent customer service from Ruth, replied extremely quickly and sorted my issue out and gave some advice on how to prevent a reoccurance.