I like the brace and the ability to insert the cold/hot gel pack and the pressure pad. It is a bit limiting as I am short so the brace sits quite high. However, I ordered 2 braces, one identified as 0... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled t... See more
Company replied
The ankle brace provided the pain relief as advertised. It was a bit difficult to get on the first time but the desired effect was, as I said, a relief. The Hot/Cold pack was a pain reliever as w... See more
Company replied
I ordered this knee brace because my son recommended it. It arrived quickly and fits perfectly and I love it. It helps keep my knee stable considering I have a torn meniscus and two torn ACL and unfor... See more
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Company details
- #8 of 8 best companies in Diabetes Equipment Supplier
- #30 of 36 best companies in Medical Equipment Supplier
- #27 of 34 best companies in Medical Supply Store
- #2 of 2 best companies in Orthotics & Prosthetics Service
- #6 of 7 best companies in Physiotherapy Equipment Supplier
Written by the company
BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
Contact info
6122 Nordic Dr., 50613, Cedar Falls, United States
- (866) 712-7808
- support@braceability.com
- www.braceability.com
4.1
Great
953 reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from BraceAbility
We appreciate your patience and understanding. Your refund has been processed upon completion of inspection.
A perfect solution for my arthritic wrists
I bought a right and left sports wrist brace. I needed the support for Golf, Lawn Bowling and work at the gym. They fit perfectly, stay in place, give great support and are totally unobtrusive whether with a Bowl or golf club.
April 28, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the wrist braces fit well, stay in place, and provide the support you need for golf, lawn bowling, and the gym. We appreciate your support!
Product was exactly what I was looking…
Product was exactly what I was looking for. Very satisfied
April 28, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the product met your expectations and that you’re very satisfied.
I went by the measurements and Brace…
I went by the measurements and Brace was way too big!
April 29, 2026
Reply from BraceAbility
Thank you for your message. We’re sorry to hear the brace was too big even after following the measurements. We hope that the size of your exchange, once received, will fit better this time.
Reply from BraceAbility
Thank you for your feedback. We’re glad you find our website well organized!
Brace is very comfortable and provides…
Brace is very comfortable and provides good support
April 27, 2026
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear the brace feels comfortable and offers strong support!
Ridiculous return/ exchange process and…
Ridiculous return/ exchange process and policy.
I've already over payed for shipping im not going to pay it again.
The customer is expected to first mail in a request form for returns.
This return policy is designed to make you eat the loss.
April 24, 2026
Reply from BraceAbility
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience.
We completely understand your frustration, and we'd like to take a moment to clarify a few details so this is as transparent as possible.
Regarding the return label fee: A small deduction is made to cover the cost of postage for the return label, which helps ensure your package reaches us safely and is properly tracked throughout the return process.
Regarding the original shipping cost: The shipping fee on your order was based on the shipping option selected at checkout. We do offer free standard shipping on orders over $35 (before discounts and taxes), which is available for customers who prefer not to pay for expedited or upgraded shipping.
We truly appreciate your feedback, and please know it's never our intention to make our customers feel taken advantage of. Our goal is to provide a fair and consistent return process for everyone.
We hope this clarifies everything.
Reply from BraceAbility
Thank you for your feedback. We’re glad you found the information clear and the ordering process easy!
wrong mailing address cannot be…delivered
wrong mailing address cannot be delivered so i dont know what happens next very disappointed no house address
April 27, 2026
Reply from BraceAbility
We apologize for any inconvenience caused by the courier. We are happy to resolve your issue. Please feel free to reach out if you need further assistance.
Fast and easy shipping.
Product arrived as described, and shipping was surprisingly fast! I was very pleased by the experience.
April 27, 2026
Reply from BraceAbility
Thank you for your feedback. We’re glad the product arrived as described and that you were happy with the fast shipping and overall experience!
This was a true was of money
This was a true was of money. Poor design and poor quality. Won’t buy from this company again and I do not recommend purchase this particular product.
February 11, 2026
Reply from BraceAbility
Thank you for sharing your feedback, and we're truly sorry to hear this product didn't meet your expectations. We sincerely apologize for the disappointment, and we appreciate you taking the time to let us know. Your feedback helps us improve, and if there's anything our team can do to assist you further, please don't hesitate to reach out to our Care Team. We're here to help.
I like the brace, but not the SKU game
I like the brace and the ability to insert the cold/hot gel pack and the pressure pad. It is a bit limiting as I am short so the brace sits quite high. However, I ordered 2 braces, one identified as 03B0503 and the other as 03B0502. What I received was 2 of 03B05. The additional digits in the SKU make no difference in the brace itself. Had I known that, I would have ordered 2 of one SKU and received an additional discount. Having different SKUs for marketing purposes only is somewhat deceptive.
April 27, 2026
Reply from BraceAbility
Thank you for your feedback. We’re glad you like the brace features. We’re sorry for any confusion with the SKU differences and will share this with our team for review.
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear you found the ordering process easy and that the item descriptions were clear and helpful.
New client
Other reviews were very good. I liked the looks, construction and implied quality of the product. Price and multiple unit purchase discount with free freight helped make my decision easier! Thank you.
May 1, 2026
Reply from BraceAbility
Thank you for your feedback. We’re glad you’re happy with the product and found the pricing and discount helpful.
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear it works great!
promptness to order
April 24, 2026
Reply from BraceAbility
Thank you for your feedback and for your support.
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear you find BraceAbility reliable and trustworthy!
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear all braces fit well and are working great for you!
Pain relief for ankle, neck and shoulder.
The ankle brace provided the pain relief as advertised.
It was a bit difficult to get on the first time but the desired effect was, as I said, a relief.
The Hot/Cold pack was a pain reliever as well for my neck/shoulder application.
In sum, both products worked as recommended.
May 2, 2026
Reply from BraceAbility
Thank you for your feedback. We’re glad to hear that both products provided the relief you were looking for and are working well for you.
Reply from BraceAbility
Thank you for your feedback. We’re glad you had a great experience as a new user!
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