I like the brace and the ability to insert the cold/hot gel pack and the pressure pad. It is a bit limiting as I am short so the brace sits quite high. However, I ordered 2 braces, one identified as 0... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered for my niece. I was able to size her knee and order the brace which fit her correctly. I am not sure what happened when the care worker tried to fit the brace initially, but they struggled t... See more
Company replied
The ankle brace provided the pain relief as advertised. It was a bit difficult to get on the first time but the desired effect was, as I said, a relief. The Hot/Cold pack was a pain reliever as w... See more
Company replied
I ordered this knee brace because my son recommended it. It arrived quickly and fits perfectly and I love it. It helps keep my knee stable considering I have a torn meniscus and two torn ACL and unfor... See more
Company replied
Company details
- #8 of 8 best companies in Diabetes Equipment Supplier
- #30 of 36 best companies in Medical Equipment Supplier
- #27 of 34 best companies in Medical Supply Store
- #2 of 2 best companies in Orthotics & Prosthetics Service
- #6 of 7 best companies in Physiotherapy Equipment Supplier
Written by the company
BraceAbility is your practical solution for comfortable, durable orthopedic braces and supports that effortlessly help you live with confidence. Our mission is simple: to provide people from all walks of life and with various pain conditions with real, lasting relief through the most comfortable knee braces, back braces, ankle/foot braces, and arm/wrist braces on the market. Designed in the USA, our small, Iowa-based team puts service and care first, doing everything possible to ensure a best-in-class experience for our customers. We pride ourselves on manufacturing the most affordable, high-quality braces possible, incorporating propriety comfort-first materials into our designs so that you can get orthopedic pain relief fast. We also specialize in plus size braces and orthopedic supports, offering up to size 6XL. We specialize in braces for conditions like plantar fasciitis, diabetic neuropathy, sciatica, post-surgical recovery and more.
Contact info
6122 Nordic Dr., 50613, Cedar Falls, United States
- (866) 712-7808
- support@braceability.com
- www.braceability.com
4.1
Great
959 reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Came quickly and fits perfectly
Came quickly and fits perfectly. It was easy to order. Would purchase again.
April 17, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear your order arrived quickly, fits perfectly, and that the ordering process was easy. We appreciate your support and look forward to serving you again.
Package was not delivered
Package was not delivered. Tried working through customer support which put everything on me. I will never order again from them and not approving payment for the item I never received.
April 17, 2026
Reply from BraceAbility
We’re very sorry to hear about your experience and the frustration this has caused. We understand your concern regarding the non-delivery of your package. Please kindly reach out to USPS directly for an update on the delivery status, and once you receive any information, feel free to share it with us so we can assist you further. Thank you for your patience and understanding.
I purchased my braces online
I purchased my braces online. When they arrive they were exactly what I wanted.
April 14, 2026
Reply from BraceAbility
I purchased my braces online. When they arrive they were exactly what I wanted.
Be careful.
I purchased an OA knee brace from BraceAbility, which was delivered on April 15, 2026. The brace was tried on once on April 16 and returned the next day (April 17), well within their stated return window.
BraceAbility denied the return, claiming the item was “used/worn,” and provided photos as evidence. However, the photos they provided do not match the condition—or appear to be the same brace—that was returned. The brace in their images shows significant residue and wear inconsistent with a single try-on.
More concerning, their policy states that if a return is denied, they will not send the item back to the customer. In this case, they are attempting to keep both the product and the payment.
This is unacceptable. I have initiated a credit card dispute and recommend others be extremely cautious when purchasing from this company, especially for products that must be tried on to assess fit. I have photos of the brace, video of it being packed up, and proof of receipt and delivery within the two day window. Please also read reviews of this company on Google. Many 1 star reviews show a similar pattern. The company receives an item which was only tried on and then rejects the return keeping the item and the money.
April 23, 2026
Unprompted review
Reply from BraceAbility
Thank you for reaching out, and we truly understand this is not the outcome you were hoping for.
We want to assure you that the brace shown in the inspection photos is the exact item you returned — nothing has been altered or tampered with on our end. After a thorough inspection, our returns team determined that the brace was not received in its original, clean, and sellable condition.
Because our products are personal and medical in nature, we must uphold strict hygiene and safety standards to ensure every customer receives a product that is new, safe, and reliable. For this reason, items that do not meet our return criteria are disposed of immediately and cannot be returned to the customer or resold.
We understand this is frustrating, and we sincerely apologize for any disappointment this has caused. However, we must apply our return policy consistently and fairly to all customers.
While we are unable to accept this return, we remain committed to supporting you with any future purchases or product questions you may have.
Product is perfect
Product is perfect, comfortable and easy to use. Delivery was a day later than expected.
April 13, 2026
Reply from BraceAbility
Thanks so much for sharing! Great to hear you’re happy with the product and finding it comfortable and easy to use.
Quick & easy shopping and delivery much…
Quick & easy shopping and delivery much appreciated cheers
April 17, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear you had a quick and easy shopping experience and that your delivery was smooth. Cheers!
Do not do business with this Company
Do not do business with this Company. I ordered a knee brace from them that was $149.00.I was so excited to redo it in the mail 4 days later. I tried it on and adjusted it. Immediately I felt pain on the outside of my knee, and noticed just walking from one room to another in my house it would slide down my leg and not stay in place. I returned the brace the very next morning. Just got an email from the company they will not refund me because the brace was “worn and used”. I explained I only had the brace for 8 hours before I returned it to them. It couldn’t possibly be worn. They came up with some kind of story about fraying and dead dry skin being on the brace. I explained it was winter here in New York and the brace being very bulky was placed over my pants and didn’t even come in contact with my skin. As far as fraying if something frays in 8 hrs that’s just poor quality. Then she came up with a story about a stain on it. These people will say whatever they need to, not to refund you for the crap they give you. Very disappointing.
April 24, 2026
Unprompted review
Reply from BraceAbility
Thank you for reaching out, and we're truly sorry to hear about your experience with the knee brace.
We understand this is not the outcome you were hoping for, and we sincerely apologize for any disappointment this has caused. Under normal circumstances, we are always happy to process returns or exchanges when items are sent back in accordance with our return policy.
However, after a thorough inspection by our returns team, the brace was not received in its original, clean, and sellable condition. Because our products are personal and medical in nature, we must uphold strict hygiene and safety standards to ensure every customer receives a product that is new, safe, and reliable. For this reason, items that do not meet our return criteria cannot be restocked or resold.
We truly understand your frustration, and we want to assure you that our inspection process is carried out carefully and consistently for every return we receive. While we're unable to approve a refund in this case, we remain committed to supporting you with any future purchases or questions you may have.
Thank you again for your feedback, and we wish you the very best in finding a brace that provides the comfort and support you need.
Reply from BraceAbility
Thank you! We’re glad we could provide what you were looking for at a fair price.
I was able to order my needed product…
I was able to order my needed product with no difficulties. Very straightforward.
April 23, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the ordering process was straightforward and easy for you.
Easy to order,received in prompt manner…
Easy to order,received in prompt manner and gives me significant pain relief to my lower back
April 16, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the product was easy to order, delivered promptly, and provides significant pain relief for your lower back.
I bought the knee braces for my wife…
I bought the knee braces for my wife and she is pleased.b
April 15, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear your wife is pleased with the knee braces.
Reply from BraceAbility
Thank you for your feedback! We’re glad to hear the brace feels good and provides strong support.
Reply from BraceAbility
Thank you for your feedback! We’re glad you found it easy to browse products and make your purchase.
Took too long to get the merchandise.
April 13, 2026
Reply from BraceAbility
Thank you for your feedback. We’re sorry for the delay in receiving your order and appreciate your patience.
Reply from BraceAbility
Thank you for your feedback! We’re glad you found the ordering process easy and the size guide helpful.
Slightly warmer:
Reply from BraceAbility
Thank you for your feedback! We’re glad you like the product and appreciate your patience with the delivery time.
Well made..
April 14, 2026
Reply from BraceAbility
Thank you for your feedback! We’re glad you’re happy with the quality.
Be nice if I received my product.
Well if I actually got my product I would give it some stars. Guess I’ll do a 1 star since I can’t give 0.
April 13, 2026
Reply from BraceAbility
Thank you for your feedback, and we sincerely apologize for the frustration this has caused.
We understand your concern. Your package is still on its way and is currently in transit to the next facility. While it is arriving later than originally expected, it has not been lost and will continue moving through the shipping network.
We appreciate your patience and understanding, and please don’t hesitate to reach out if you need any further assistance.
Your ordering website is confusing
Your ordering website is confusing, had to call to get sku #'s 4 icepacks 4 ordering .
April 21, 2026
Reply from BraceAbility
We’re sorry to hear you found the ordering process confusing. Our SKU numbers are typically located on the upper right-hand side of the product page for easier reference.
We appreciate you bringing this to our attention and will continue working to improve the clarity of our website. Please don’t hesitate to reach out if you need any assistance. We’re happy to help.
Reply from BraceAbility
Thank you for your feedback! We’re glad you’re happy with the size, ease of use, service, and timely delivery.
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