Brand House Direct Reviews 

I have been purchasing for a few years now. Great selection and service, prompt delivery. I recently purchased a different brand and they take my orthotics which is even better!-

Service, delivery and product was excellent

DO NOT BUY HERE. I repeat DO NOT BUY HERE. If you want to purchase products that never arrive and deal with incompetent and stupid people, go ahead. I wouldn’t give this place even one star, but since the system forces me to select one, I did. Their customer service is terrible. The person who assisted us acted as if she were doing us a favor, refused to give her name, was extremely rude, talked nonstop, and the whole experience was incredibly frustrating. I’m leaving this review here to warn others not to support brands that don’t care about their customers. Brands like this are simply not worth it

My shoes were exactly as described. Realistic price for a great item. Delivery time was good. Will buy again from Brand House Direct.

purchased my cc resorts, i am always size 39cm with my shoes that i purchase in the stores, but these shoes were too big. I am not happy that I had to pay for postage to return them to Brand House

Making the right choice with the assistance given online is well worth the effort. This is the 2nd pair of Sketchers I have purchased for my wife and she is over the moon about the fit, comfort and excellent service. Arrived in double boxing so the item is always protected and of course arrived well on time, what can you say about a company that has it all.

Love my sandals and the delivery process was seamless.

Some misunderstanding about emails but I have found Brand House very good. This problem with my refund was over the Christmas New Year period, so that slowed things down.

Always a pleasure to buy from Brand House. Super fast delivery, Great quality, every time.

As a lover of ecco shoes and sandals , I decided to purchase another pair of ecco sandals.
They are true to the photo advertised and are so very comfortable. I have been wearing them every day.

Brand house Direct - love your work!
Best shoe stock, best value for money, quickest delivery and (not that I’ve had to) probs best refund policies.

I ordered two pairs of Sketcher shoes, one for my self and one for my husband under a 2 for 100 deal. The pair I chose fitted perfectly but the size my husband chose was one size too small even though he used his currently owned Sketcher shoes as a guide. We returned his pair and acknowledged receipt from Brand Direct 7/1/ 26, but they didn't have the next size available and suggested alternative styles in that deal which we didn't like. As a result, we chose another pair in the Brand Direct catalogue with a different price and offered a willingness to pay any price difference. To date, we are still awaiting a reply.

I have purchased quite a few times now and usually find value for money and size needed are available and the online order process is easy.

Timely delivery and response to return items email

I get most of my shoes through Brand House Direct as they have an enormous range and I am time poor. They are great at doing returns and exchanges. I have problematic feet so I do send a few things back but I buy heaps. They always look after me.

I placed order bymistake as didnot check shipping . Shipping is 20 $ and paid last week shipping for the order sa well. Very expensive shipping cost . Called staff spoken to divya.. very poor customer service and rude to me. Would not recommend to anyone.i will lodge the complaint too against them

They have a good selection. Sizes matched my size and price was reasonable and delivery good.

If you aren’t buying your forward for a fraction of the cost through Brand House Direct - you might be crazy. Excellent quality brand names without the mega prices. This is the only place I buy my Sketchers from.

Good quality at a much lower price than in store. Prompt delivery, with the option of return if there is a problem.

I recently purchased a pair of ladies slippers from Brand House Direct and every aspect of the transaction was seamless!
The product quality, price and description were spot-on! Delivery time was fantastic during the pre-Xmas period.
I was most impressed.