BrandsMart USA Reviews 

I had an appointment for my dishwasher to be repaired from 9am-1pm. The repair man called me at 8:57, but I was in a meeting with a professor that ended at 9am. I called back at 9:10 (only about 10 minutes later). When I called back they told me I had 'missed my appointment'. How on earth could I have missed my appointment from 9am-1pm having called back ten minutes later? I called two different agents to see if any of them could help. The first agent told me they had tried to call the repair man and he hadn't picked up, the second agent told me the repair man said he refused to come. When I asked the second agent to speak to the manager she told me the manager wasn't available. She said Id received a call back from the manager but I never received one.

Very poor customer service, Melody at 954-797-4000 was so rude, I have never encountered such horrible animal. My deliver was scheduled between 3:30-6:30, at 7:30 no delivery. Melody was very rude and treated me as though I was disturbing her by asking about my deliver time. I would rather pay the extra money for my merchandise some place else than to be treated like a third class citizen. It is not worth the humiliation I encountered with those people. I rather pay more with a peace of mind. Brandsmart customer service is the worst. And the employees let you know that they can get away with treating the customers badly. I will never spend another cent with those people. By the way two men showed up at my door after 8:30 pm to deliver my appliances. I refused to answer, I am a single woman who lives along. If something bad had happened to me no one would have known who created the crime.

THE WORSE STORE IN THE USA. Their service center repair is a piece of trash.
We bought more than ten thousand dollars in home appliances at the BrandsMart located at16051 S Dixie Hwy, Miami, FL 33157.
First, we have to wait weeks for the appliances to arrive. Then we have to cancel a stove that never arrived and bought it from a different store. About a year after the purchase the dishwasher stopped working. I called the warranty department, and they sent a technician (Beresford) who was unable to find out the problem. He told me that he will report it and place an order to replace the computer of the machine. When I called BrandsMart to check on the status of the order the customer service department told me that they did not have any request to replace any part of my machine because the technician had reported that my machine was perfectly fine. They had to send a new technician and they advised me to send an email to the Corp. office to report the incident. Which I did, but no one reply any of my email or return any call. I spent more than a month without a working dishwasher.
A few months after I also have an issue with my washing machine, when I called to report it they had the nerve to send me the same technician (Beresford) and guess what?... he couldn't solve the issue either. This time he didn't lie, and placed the order for the part that needed it to be replace. I had to wait more than 2 weeks for the part to be deliver to the store. When he called me to schedule the visit to replace the part, I was clear to him about the time I was available and guess what? he showed up to my house while I was out, therefore the appointment had to be rescheduled. After an ugly conversation between him and my husband in which he told my husband "I'm making you favor by going to your house" we called BrandsMart and requested a different technician. So, they schedule an appointment for almost a month after. Their "excuse" is that they don't have that many technicians.
The first service call was placed 7/11 and it wasn't until 8/24 when someone finally came to "repair" the machine. A repair that lasted 1 day as the machine stop working again the very next day. When I called to complaint the wanted me to wait another 2 weeks for someone to come. I got very upset and after a very rough discussion they moved the appointment just a week. I still wasn't happy because I had spent more than a month with not washer. And, for any mother with kids this is very frustrating and inconvenient. They careless about their customer. I WILL NEVER BUY ANITHING FROM THEM AGAIN! plus it seems that all their merchandise is garbage.

I ordered an item on line during a sale .I chose to pick it up at a local store even tho I had to have my family pick up,because the delivery was 56.00..the item was only 74.00,so that was too expensive. I paid for it on line ,and sent the on line sale info to my family to pick up.it said an I.d.is needed at pick up and your credit card transaction. Which he had both and was refused the pick up ,he was told I personally had to be there in person .This was a great inconvenience and I will ask for a refund ,I called the store and explained the situation and was told the only recourse was to ask for a refund . The on line choice you get does not say you have to pick up in person and I find this very deceptive and the customer is inconvenienced, and they could care less.

Brandsmart USA is never a reliable Company, this is the third times they scammed me. I am writing my views on what what they did to me again. They are scammers they don't do what they are saying. I made an order three months ago they kept playing me around. They told me to pay for the
1. IBC
2. Import License
3. Terminal Receiving Charges and delivery fee. I paid everything faithfully and at the end of the day they didn't deliver. So it was again two days back when they call me the issues was from the delivery man. Now what I should do is to make another pay so that my Items will be registered under DHL Company, once I make the payment the delivery man will arrive, I was excited and never knew you that it was a trick from them. so after I paid the money they block and I couldn't reach them again till now. So Brandsmart USA is scam company.

Glad to see this company only has a 2.5 average rating. I'd give it a -5. They DON'T stand behind what they say, they DO NOT protect the consumer, and they will lead you on a merry chase pretending to care. Buy somewhere else. I'd love to see this company fall on its face. The furniture I purchased there (with a 5 year warranty no less), is not even fit for a Goodwill donation.

Worst customer service experience ever!!!! Two years ago, I bought a Sealy brand mattress and a few months ago it started having significant sagging areas in the middle. I requested an inspection from the company. It took them two months to schedule. When they finally arrived for the evaluation, the person had horrible customer service manners. He treated me like if he was doing me a favor, ignored all my questions, barely spoke and made me feel extremely uncomfortable. He didn’t get near the mattress nor touched it; he only took a few pictures from a distance. A week later they gave me the results of the evaluation. They told me that my mattress wasn’t sinking enough to be covered by the warranty. Warranty covers if it sags 3 inches or more, and that was not my situation. I wonder how they were able to determine that with a few pictures from a distance. Stay away from this store…..it is clear that to them, the customers NEVER come first!!!!

I ordered through hello tech project 3 unit pioneer XDJ-XZ, to date I paid 1800€, I have not received the refund and I have not received the goods. Shipping in Italy. I can't talk to them

Took my order and payment for an item that showed in stock. When it hadn't shipped after three weeks, I contacted them to ask why it hadn't shipped. I was told they were "waiting for it to come in" and that they had no ETA. Several days later, they cancelled the order and issued a refund. So they basically kept my money for a month and gave me nothing. At best, this is a terrible retailer who can't manager either basic inventory control or timely notification to customers when there is an inventory issue affecting their order. At worst, Brandsmart is a fraudulent company taking short-term loans at the expense of trusting customers. Never again will I do business with this sham of a company.

I place an online order and it was cancel. I spoke to a rep and was told to place another order and the second one was cancel too.. Now I need to wait for them to place my money in the account $1,5000 dollars. Now they told I was ok to place the order. But after all the hassle I rather go to Best Buy at least there they hired people with a high diploma.

Buyers beware!

During Black Friday, I ordered online a Samsung refrigerator that they promised would be delivered by December because the sake was tagged as “ end of the year clearance” as of today I have not received the refrigerator .

Every time I called Brandsmart to inquire about the status of my refrigerator delivery I was given the run around and told flat out lies.

First, they told me my refrigerator is will be delivered in a week. Then they told me the refrigerator is out for delivery, but It never came .
I called them the next day , they said the truck from the delivery company broke down (12-11-2023)
I couldn’t go out to work or make no many that day waiting on brandsmart at home for schedule delivery .

And then they tried to convince me to choose a different refrigerator at a lower standard .

Why would I do that when I clearly chose the refrigerator I wanted already paid for it! And I already missed out on other company Black Friday sales because I choose brandsmart.

This leads me to believe that Brandsmart is selling products that they do not have in stock .

Or that they had my refrigerator but decided to sell it to someone else.

Either way, this entire process has been very disappointing and frustrating. Because I have paid interest on my credit cards since November 6 that brandsmart took my money for an item they don’t have .

And to add insult to injury, their customer service reps are very rude and impatient with customers like me that have spent good money and has waiting for 2 months for the item I purchased to be delivered.

My fund was abruptly refunded without my knowledge eventually and I had to go to Best Buy to find the same refrigerator at double the price!!!

Save yourself the time and the headache buy, go directly to Best Buy to get your electronic needs because Brandsmart will leave you hanging for two months and then give you attitude when you try to follow up on the item you purchased months ago that you never received.

I will post this all over internet because I felt used by brandsmart and the rude web team.

I order a product,it was defective tried to connect for customer service with is useless,due to IF YOU GET THOUGH,THEY PUT ON HOLD THEN AFTER WAITING A PERIOD OF TIME THEY DISCONNECTED YOU....WILL DEFINITELY BLACK BALL WITH EVERY PERSON I COME ACROSS

Just wanted to say what a great service I received from Chris and Gilbert. I was a little disappointed that they were not able to deliver the new fridge the night before. But Chris really flipped my experience a full 180 degree. He called me early in the morning apologized to me and went out of his way to make my delivery happen the following morning. Within an hour I had the driver pulled up my drive way and got to work building the refrigerator. In 30 mins I was signing the delivery confirmation and everything was perfect. Thanks again guys!

Products are chips. Service is terrible after you paid. No warranty and bad atention. This is my experiance.

DELIVERY DEPARTMENT SUCKS!!! Horribles customer service, they call you the same day of delivery with excuses with no sense.
👎👎👎👎👎👎👎👎👎

To buy the washer and dryer was fine but the delivery took more than 2 months and they were so inexperienced that they did not know that they need to provided an insurance to my building. The delivery has to be cancelled and rescheduled I have to call all day the day before the delivery and still the insurance was not provided. The worst experience dealing with nasty people in customer service. Bransmart? Never again. This is a lesson for me. Please go somewhere else with your money.

Purchased a $250 SHARK Vacuum that the sales representative highly recommended and after 2 months I started to smell the motor burning and it shut off. I purchased the Replacement Warranty at an additional cost. Called customer service and Irene assured me there would not be a problem. Yeah right!!!! Boxed the vacuum up and headed to the Stockbridge Ga store to replace the vacuum. I got the WORST treatment from JEAN in Customer Service Returns. Jean yelling loudly and ordering me around. Jean tried to take the vacuum apart accusing me of running the vacuum with no belt! After stripping the screws...the belt was on there. In the end I did not get a replacement and the warranty only cost me money. I was then told by the evening manager that I should not have purchased this type of vacuum for dog hair! I vacuum a 5x8 area rug daily and yes I have a dog. Time to call corporate!

They have the worst customer service. I have been waiting on a refrigerator for 6.5 weeks and they are now telling me I have to wait another 2.5 to maybe get it. They could care less about their repeat customers. I was hung up on by the Customer Relations Manager, Linda, who couldn't clearly give me a reason why there was a delay. I was hung up on again after calling back to get a refund. Their prices are not discounted enough to justify this poor service. If I had paid the extra $100 or so, I would have my refrigerator and not have to tolerate their incompetence. I don't think anyone is truly minding the fort. Rogue employees handling customer service calls without any training. Buyer be very aware of Brandsmart!
Update-order from Best Buy. They'll match the prices and deliver within a few days.

I've purchased countless appliances over the years from Brandsmart. But for some reason delivery is difficult for them. Last time I ordered a dishwasher from them and they are supposed to do free haul away. The delivery person did not want to take the old dishwasher and said there was not room on the truck. Although he had just took my new dishwasher off the truck, I had to slip him some $ to get him to take the old dishwasher. Most recently I've purchased a washer & dryer and not only did they come 3 days after the the original delivery date they refused delivery because there was not a "clear path" to the door. I'm having my driveway re-done so there is not pavement. They did not even consider having me sign a release of liability form. I guess Brandsmart does not deliver to houses that have gravel, dirt driveways or no driveway.