Brantano UK Reviews 

Hi, I purchased a pair of HiTech waterproof walking boots last year, but they have started leaking. I emailed Brantano a week a go with this query to check the warranty etc., but I have not had a response. Not even an automated message back. This really poor customer service. Can someone at Brantano respond please?

Paid for 24hr delivery (it was refunded but not the point) turned up 4 days after that and the package had been opened why? 2 stickers holding it together postman didn’t care not there problem take it up with who sent it 1st time using Brantano definitely the last aswell with all the problems with delivery and parcel opened luckily I only ordered 1 thing so could see it was there do I trust my package to be safe if I ordered again the answer is NO .

Paid over £100 for boots that didn't arrive! Yet they took off the payment, didn't give me a confirmation of purchase email, nor did I get the boots...!?

Update: I eventually got what I ordered, but the experience still wasn't great! It was on me for not placing my email correctly, still the website needs an email confirmation plugin!?

Great website easy to view and find.Delivery is perfect thanks to all.

I purchased skechers boots that were cheaper from Brantano than buying them direct. The delivery was very quick. I would definitely buy again.

I was a little sceptical when reading the reviews but decided to take the risk as they had exactly what I needed.

Item is exactly as described, great price and arrived super quick. Really pleased with the purchase or my off road trainers.

Excellent customer service. I had to return a pair of Skechers boots as they did not fit.
After contacting by email, I received a prompt reply and my refund.

Great choices at great prices. Good delivery.

Horrible and rude customer service. Parcelforce lost the parcel and after a month and multiple phone calls they claim it is now sent back to the sender.

The sender refuses to acknowledge and continually repeats the tracking which I can also see but is incorrect claiming they attempted to deliver which they didn't - we have cameras all around our property and delivery attempts have not been made.

A good business vs. bad business is established when something goes wrong. As the seller, these guys can claim compensation through Parcelforce which I can't but they refuse to take any responsibility.

Would have been a customer for years and I ordered shoes for my kids and wife but never again am I dealing with this amateur business.

Brantano were very quick to provide an invoice and dispatch the item (skechers trainers) to me. The item arrived promptly, was the correct size and in perfect condition. The price was very competitive too.
Nice job.

Good quality footwear at a low price and a speedy delivery

No problem exchanging for smaller item. Would have appreciated free returns though
Competitive prizes.

Excellent customer service from Karishma, many thanks!

Was told I would receive a refund in 5 to 7 days. We on day 9 now and still nothing. No reply to emails.

Excellent first-time customer experience buying a pair of Skechers slip-in trainersfrom Brantano's online site and the best ever price I have seen for this particular brand and style - and its a style in Skechers current stock, not an old or discontinued line. My order arrived promptly and well packaged. Would definitely order ftom this company again based on my initial consumer experience using them.

Great price and fast delivery. Thanks!

Excellent service - quick delivery was kept well informed and a brilliant price

Avoid this store at all costs. I’ve never encountered such poor service from an online retailer. They consistently fail at the basics:
• I received a damaged item
• It takes them up to 72 hours to respond to emails, leaving you in limbo with no resolution
• They offered just a £5 discount (item value £115), so I chose to return the product
• Calling their customer service gets you nowhere. They refuse to help and insist only the person handling your original email can process your case. This policy is baffling and incredibly inefficient

I would strongly recommend shopping elsewhere.

On placing the order in error I immediately sent an email to ask to cancel and it was ignored. I received a receipt for the purchase and then a thank you for signing up with us! I had not signed up with them and then on receiving my email they said too late to cancel.
I shall never buy from this company again especially as the same shoes are on Amazon for much less than I paid. What a rip off.

I would say that I have received excellent customer service.
Prompt and courteous in all respects.