Very polite, helpful, and knowledgeable about the car. Spent time explaining carefully my options. I have used Brayley Honda for many years and have only once been disappointed with their service a... See more
Company replied
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See what reviewers are saying
I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was look... See more
Company replied
I cannot recommend Brayley Honda Hemel Hempstead highly enough. Aamar gave a professional service from start to finish. Listened to what we wanted & needed. No pressure sale, just guided advice to en... See more
Company replied
We had terrific service all the way through the purchasing process and delivery of our Honda Jazz. We very much appreciated the kindness and support provided to us by Kawsar Ahmed at your showroom, o... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Two Waters Road, HP3 9BX, Hemel Hempstead, England, United Kingdom
- 01442 233455
4.5
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Rob, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Honda CRV not as promised
Saw car online. Had photos sent as I was some distance away and could not view. Shown damage on car. Told it would be repaired before delivery. Car arrived later than expected and was driven approx 170 miles, when I was told it would be transported. Damage still there to some areas that were agreed to be done. They drive carefully all the way back rather than do smart repair locally. Sent photo, yet again not repaired as promised. Refused car. Got refund by the only helpful person there David Cook, would never deal with brayley honda again. Since used another dealership with no problems.
March 9, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Dear Mr Davey,
Thank you for taking the time to share your feedback. I am sorry that your experience with us did not live up to the standard you expected, and I appreciate your kind words regarding my help with your refund.
It is disappointing to hear that the vehicle arrived in a condition that did not match our previous agreements, particularly concerning the repairs and the delivery method. We aim to ensure every car leaves us in peak condition, and it is clear we missed the mark on this occasion.
I have shared your comments with our management and transport teams to ensure we improve our processes for future long-distance customers. I am glad I could at least resolve the matter for you quickly, and I wish you many happy miles with your new car.
Great Customer Service
Aamar was extremely helpful all the way through the process of ordering and the subsequent delivery of my new car. He is very knowledgeable of the Honda range and was also able to sort out my special requirements for the vehicle. He is an excellent representative for your company.
March 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Sandra, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent service
Brayley Honda always provide exceptional service.
I made an error with the day and they were able to accommodate me for which was very grateful.
Friendly, polite and knowledgeable.
Highly recommended
March 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Lyn, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good service experience
Good reception. Comfortable environment. Then waited for the service to be done, with a nice cup of coffee. Video sent with a report on condition of car. Invoice supplied and explained. Whole experience about an hour and a half. I did miss the vehicle wash and clean (but understood the reason given).
March 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Tim, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Efficient. Professional. Polite. No surprises.
Easy booking. Online checkin. Video and detailed breakdown of work needed. Easy to authorise work to be done. Polite efficient staff. Car delivered on time and to quoted price for work.
March 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Mike, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Friendly and efficient service
March 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Carol, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service- so rude and for a normal check…
Service- so rude and for a normal check under warranty still need to pay £180 for investigation. So this is how customer service work. So no after sale customer service. We have used all sorts different dealerships and this far worst at a different level. I wouldn’t even give a 1star to be honest.
March 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Gaya, Thank you for sharing your feedback. I am very sorry to hear about your recent experience and the frustration caused by our service and pricing. I would like to clarify that for warranty-related visits, a diagnostic or investigation fee of £180 is often quoted initially. This is a standard procedure to determine the root cause of an issue; however, if the fault is confirmed as a warrantable defect, this charge is typically covered under the manufacturer's warranty. I apologise if this was not explained clearly at the point of booking. Regarding the level of service you received, we aim to treat every customer with professional courtesy, and it is clear we fell short of those expectations on this occasion. I would welcome the opportunity to discuss this with you further and look into your specific case. Please feel free to contact me directly at 01442 233455 so we can address your concerns. Kind regards, David Cook Head of Business
A friendly professional service
A friendly professional service, additional work was preplanned and within budget. Appointment time and duration spot on and invoiced as expected. Just a shame that the cars are no longer being valeted.
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Robert, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great communication
The collection and delivery service and the great customer communication
February 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The usual service I have no complaints…
The usual service I have no complaints it was just as it should be very satisfied
The was a good addition
February 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Kevin, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
I am completely fine with the service department they did excellent work
I am completely fine with the service department they did great work but I did have enquiry with sales person . I had very bad service and I asked one questing 4 times but didn’t get an answer. I told him the same and walked away. If he could handled properly I could have booked new CRV yesterday . It is complete miss handling of customer which result losing sale.
I am really sorry to express this .
February 9, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Thank you for taking the time to share your feedback. It is wonderful to hear that our service department looked after you well, but I am truly sorry that your experience with our sales team was so frustrating. Clear communication is a priority for us, and it is clear we failed to provide the level of service you deserved. Losing the opportunity to help you with your new CR-V due to a lack of basic communication is a significant disappointment for our team, and we would value the chance to put this right. Our Sales Manager, Clive Millen, would very much like to discuss this with you directly to answer your questions and address your concerns. Please feel free to contact him at clive.millen@brayleys.co.uk or on 01442 233455.
Have purchased cars from Brayleys Hemel…
Have purchased cars from Brayleys Hemel Hempstead for over a 10 year period and have always been satisfied with the Customer Support Service 👍
February 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Carol, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
All works were completed quickly and…
All works were completed quickly and efficiently. I was able to work remotely from the showroom during the time my car was being serviced, due to the significant roadworks underway on the adjacent A road.
February 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Pete, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brailey Honda garage Hemel Hempstead
Brailey Honda garage Hemel Hempstead. lost my service record book, I phoned to ask you to return it, but couldn’t. I asked for replacement evidence of service history, I haven’t received any. This garage has poor customer service lately
January 7, 2026
Unprompted review
Dropped car off the day before which is…
Dropped car off the day before which is convenient. Prepaid service so cost not significant at this point. All done, no fuss.
We have used Brayley Honda as a Honda official service agent since 2008, with our old Jazz. Now we have a newer one we are under warranty again and the service is excellent as usual. Our only reservation, from the past is cost. When you use official Honda, everything costs much more.
January 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Bryan, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Please reinstate the car wash after the…
Please reinstate the car wash after the Service. Thank you.
January 19, 2026
Unprompted review
Good customer experience
Car was picked up at the allotted time. Clear service report and nice touch in sending a video of the car being checked. Overall a good customer experience.
January 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick and easy
January 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Andrew, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ask for Aamar !
Aamar was excellent, actually responded to my calls and led me through the process.
January 7, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hemel Hempstead
Hi Christina, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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