Brayleys Cars - Brayley Honda Leatherhead Reviews 

257
•
TrustScore 4.5 out of 5

4.6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB

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Rated 5 out of 5 stars

The service was well organized with comfortable waiting area, with coffee. The wait was easy as I would not have got home before I needed to pick the car up. Booking process was easy and the lady was... See more

Company replied

Rated 4 out of 5 stars

Five stars for reception and service staff. One off for message with my Wellness Check. I didn’t understand the technical terms (eg canister empty) so had to phone reception for an explanation.

Company replied

Rated 5 out of 5 stars

My car was MOT’d and serviced promptly and professionally. A short video of the initial inspection of the car was surprisingly useful and reassuring. Orla on the front desk was friendly and thorough.... See more

Company replied

Rated 5 out of 5 stars

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, United Kingdom

  • 01372 360099

4.6

Excellent

TrustScore 4.5 out of 5

257 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(257)

3,169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and thorough service

March 31, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Claire, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

The team from start to finish were…

The team from start to finish were superb. They were helpful, knowledgeable and looked after us from the moment we walked into the showroom.
We now have our new Honda and thanks to Jerome, Clarence and the brave one who took us for the test drive! Well done 👍

March 30, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Jackie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Bushy Honda is so welcoming

Bushy Honda is so welcoming, the staff are friendly and knowledgeable, I no my car is in good hands at Bushy Honda. Also, the main reason for coming to Bushy Honda was knowing that the service manager Andy was there to make sure everything went smoothly because he is the reason why I always come back to Honda. Andy is the most kindest person you will meet, always treats you with respect and kindness.

March 27, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Tracy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Booking for Service and MOT

From booking date for Service and MOT,
collection and delivery of car back to me I found the service very efficient.

March 25, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Slick and efficient

Slick, professional, courteous, friendly, Informative and clear.
Receptionist very efficient.
Completed job to time.

March 23, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Joan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Service

Booked my service over the phone. Arrived on the day and handed over my keys. All very easy! Efficient team of skilled staff. Friendly and informative. Love the video. Thank you

March 2, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Jacqueline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very helpful

Very helpful people and obliging fitted in and MOT

February 26, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Friendly, constructive and informative advice with no pressure.

I was very much put at my ease with the staff. Clarence was informative, gave constructive advice regarding my choice of car during my visits to the showroom and subsequently on the trial drive. I had not driven an automatic car before and I found the experience a comfortable and less stressful experience than I was expecting, owing to the empathy shown by all staff.

February 14, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Julia, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great little dealership garage

Made me feel very at home while I waited for my car to be diagnosed and fixed. Mechanics swiftly diagnosed the problem with an exemplary narrated video as evidence. The team sought the most cost-effective repair. The front office team were great with information, friendly, professional and offered tips on other Honda-related matters as well as the current repair.

February 19, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service experience

Easy to make the service appointment at a convenient time. Friendly and efficient drop off and collection. Work carried out as expected with no nasty surprises.

February 10, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Richard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent service with car collection and return.

Excellent service with car collection and return saving me having to get a bus both ways , the service team are very professional and a pleasure to deal with.

February 5, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Mr Catford, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very efficient and speedy service

Very efficient and speedy service. Brayley Honda carried out my repair very quickly, so that I could have my car back at the earliest opportunity. They still conducted a vehicle health-check which was also useful. Thank you on all counts.

January 16, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Frank, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Annual Service and Mot

very happy customer experience.
My Jazz was picked up and returned to me in a very clean condition.
Tina and Orla kept me informed as to what repairs were needed during the day. These were carried out very professionally,by the mechanics. I've had my car mot and serviced at this garage for 16 years now ,and have always been very happy with the level of service.

January 14, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Robert, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service from the 2 very…

Excellent service from the 2 very knowledgeable ladies Tina and Orla

January 7, 2026
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Efficient and professional

The receptionist was extremely helpful.

December 29, 2025
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Judith, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Pleasant service

Pleasant service; lift home and lift back to collect car.
Car cleaned

October 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Duncan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great service

Great service

October 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Derek, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

a very good service and a good sales person

the service from the sales team was good from the start till the hand over i got the new car

October 18, 2025
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The service on my Honda Jazz and MOT…

The service on my Honda Jazz and MOT was done speedily, incorporating extras which needed attention, for which I was requested permission by telephone. The car was cleaned inside and out and was delivered back to me in very good order.

October 8, 2025
Unprompted review
Brayleys Cars - Brayley Honda Leatherhead logo

Reply from Brayleys Cars - Brayley Honda Leatherhead

Hi Jane, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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