I test drove and ordered a new Honda jazz on the date below .I received a reasonable quote for my old car and l think a good price for my new car. The sales staff at Honda were very pleasant and effic... See more
Company replied
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Bought a second hand bike from another garage and brought it in without having to wait for a slot in a fortnight to get checked over, serviced and some bits fitted, shown how to adjust chain an... See more
Company replied
Fantastic experience buying a Honda NC750X from Brayleys, Jason being one of the easiest salespeople I've ever dealt with. Quick and responsive over emails, agreed a reasonable trade in price on the b... See more
Company replied
From start to finish of buying the car was seamless. Upon arrival the car was ready and extra fuel had been put in it. Within 30 minutes of arrival I was driving the car home. I would recommend the... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Gallows Corner, RM3 0BX, Romford, United Kingdom
- 01708 334950
4.6
Excellent
574 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had my car serviced
Had my car serviced. The reception staff were very friendly and helpful. Nice clean waiting area with comfortable seats, wide screen tv and coffee machine.
June 5, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Laurence, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service & nice people
I bought my Honda from Brayleys in Romford and have a service plan with them. They serviced my car while I waited, there's a comfortable waiting area with free hot drinks. I've always found the people at the Romford location to be polite, friendly & efficient. They even washed and cleaned my car inside & out!
June 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Itare, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Great company to deal with
This is the second time I’ve bought from Brayleys Honda. I like dealing with the people there. I’ve found them helpful and knowledgeable and offer a great customer care service regarding after sales and servicing.
June 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A really enjoyable experience
A really enjoyable experience, Jason went over and above to facilitate a surprise motorcycle for my Son. The showroom and facilities are the best I've seen so I have no reservations in recommending Brayley Honda for your next bike or car.
May 20, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Steve, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jason. We look forward to continuing to welcome you into the dealership for many more years.
Recall by Honda on Jazz fuel pump
Delivered car at. 8:30 reception did the necessary documentation, at 4:54 I was notified by phone call my car was ready for collection. l collected my car and it looks good and fells good . A very professional organisation I am ver pleased
May 19, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi William, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
10 out of 10
Great service quick efficient very friendly service couldn’t be more helpful.
May 13, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Len, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Great Service
There was a recall on my car, so it had to go in for a whole day, which was awkward as we are a one car family. So luckily, I was informed when I rang to arrange the appointment that I could have the work done at the Enfield branch, and EVEN BETTER they would collect my car from home and drop it off when the work was completed. This was such a relief.
The driver was really lovely, he arrived early and brought the car back when the work had been done.
Great Service.
May 8, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Jacqueline, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
purchasing a new car
purchasing the car on line for me was not easy having to upload documents i found difficult as i do not use the computer all that often for this type of work. So all in all not overly impressed
May 7, 2025
Unprompted review
Service was very good
Service was very good, the standards of staff were very good and helpful.
May 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Paul, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Brayleys Honda sales team
The sales team at Honda are out standing and gave me a first class service especially Helder who went the extra mile to help me with the finance company which I used who where very slow and kept chasing them up and helped filling in all there documents well done Helder Da Costa 👏 👍
April 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
from the moment I rang up to the moment…
from the moment I rang up to the moment of my purchase was nothing but great. big shout out to Helder Da Costa polite and helpful all the way . thanks for my new bike :)
April 28, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Daniel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
Excellent service, quick delivery, bargain. Bike full of extras. Went the extra mile.
April 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Geuzer, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Nice waiting area
Booked in for timed service , was done in just over 2 hours .
Staff polite , we had our little dog with us and one of the team game him a bowl of water and treats.
Nice waiting area with coffee tea etc free of charge .
April 21, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Maureen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Shay was an excellent salesman
Shay was an excellent salesman. We felt as though we mattered and we came away feeling that we had a good deal. The process was simple, we had a good part ex price and the test drive made allowances for personal needs. I cannot find any fault and would definitely recommend Brayleys
April 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Mike, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Booking a service slot was easy and on…
Booking a service slot was easy and on the day service was done without any undue delay
April 17, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Extremely happy with the excellent…
Extremely happy with the excellent service provided by Brayleys
April 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Brian, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
MOT booked
MOT booked, all sorted and on time, car washed !! Great service including lovely Lisa the receptionist
April 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Lorraine, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Just picked up my new bike today and…
Just picked up my new bike today and would like to thank Brayley's for a great experience.
I dealt with Helda De Costa throughout and he was a great guy and a brilliant representative of Brayley's.
Thanks Helda.
April 5, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Simon, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Used Volvo purchased - March 2025
I recently purchased a used Volvo from Brayley Romford.
From the initial call making my enquiry to booking in with the service team because of a fault - which turned out not be a fault at all and only myself not understanding a the technical part of the car. Even then the team were very understanding.
I have been so impressed with the team. Nothing was too much trouble. Everything promised was completed and carried out.
This review does not do the team justice. I want to thank you Brayley Honda Romford for a great experience. I will definitely be coming to you again in the future.
Thank you to Demetrios who assisted me with my purchase. Not pushy, but helpful and understanding. Even though I didn’t buy a Honda!!
I wholly recommend Brayley Romford.
March 22, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Romford
Hi Philip, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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