FRIENDLY ATTENTIVE STAFF, GOOD COMMUNICATION, THE SERVICE PROVIDED BY THE AFTER SALES DEPARTMENT MAKE IT EASY FOR THE SALES DEPARTMENT TO SEEL CARS. NEW MODEL LEAF ORDERED FOR DECEMBER. SPECIAL THANKS... See more
Company replied
Chester Road 127, B74 2HE Sutton Coldfield, Streetly, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
FRIENDLY ATTENTIVE STAFF, GOOD COMMUNICATION, THE SERVICE PROVIDED BY THE AFTER SALES DEPARTMENT MAKE IT EASY FOR THE SALES DEPARTMENT TO SEEL CARS. NEW MODEL LEAF ORDERED FOR DECEMBER. SPECIAL THANKS... See more
Company replied
Staff very welcoming and helpful. Always use this outlet to have my Nissan cared for & to date they have always provided excellent service. I would like to see the cost of an MOT included in what y... See more
Company replied
Paid for a major service which was quite expensive. However, wheel balancing was not done. Neither did the garage contact me before collecting about finding a perished drive belt that I would happily... See more
Brayley Nissan were very helpful and professional when we purchased a new car recently. This is our 3rd purchase and they always go above and beyond to sort out the car we want and explain all our fin... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Chester Road 127, B74 2HE, Sutton Coldfield, Streetly, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience at Brayley's Nissan was good. The person I met at the desk was helpful and polite. My MOT and service was done well and in a timely manner. My only point of feedback would be that I've been bringing my car to this garage from when it was Westway Nissan and every year they make sure to valet my car as part of the service. This was the only time when it was not done and so it would be a much appreciated additional thing if it would have been done.

Reply from Brayleys Cars - Brayley Nissan Birmingham
Easy to book my service everything fully explained what was complteted before payment was taken

Reply from Brayleys Cars - Brayley Nissan Birmingham
This showroom and garage is a cut above all the others- knowledgeable, professional, warm and friendly- couldn't ask for any more- what a great team.

Reply from Brayleys Cars - Brayley Nissan Birmingham
My car had to go into Brayleys of Birmingham for a call back, while the car was there they did a safety check on the tyres and brakes.
The whole experience was very professional and quick it only took about 30-40 minutes from booking in to getting the keys back to us.
Every member of staff were very polite and helpful.

Reply from Brayleys Cars - Brayley Nissan Birmingham
Excellent staff , kept updated on every stage of our service

Reply from Brayleys Cars - Brayley Nissan Birmingham
Paid for a major service which was quite expensive. However, wheel balancing was not done. Neither did the garage contact me before collecting about finding a perished drive belt that I would happily have had replaced while the car was with them. Other than that, the staff were extremely helpful and courteous, something that is so rare these days.
Exceptional service from the team and was impressed by them

Reply from Brayleys Cars - Brayley Nissan Birmingham
Excellent service it was done will I wanted .

Reply from Brayleys Cars - Brayley Nissan Birmingham

Reply from Brayleys Cars - Brayley Nissan Birmingham
When I came into my appointment for my car service I was welcomed and taken care of straight away great service. The staff are environment friendly they explained the process and got the job done quicker than time given was happy with the overall service looking forward for future service cheers boys.

Reply from Brayleys Cars - Brayley Nissan Birmingham
My husband booked his car in for an annual service and MOT. He waited at the showroom whilst this was being carried out. Staff were professional, pleasant and helpful.

Reply from Brayleys Cars - Brayley Nissan Birmingham

Reply from Brayleys Cars - Brayley Nissan Birmingham
I would like to mention Harry Williams for all is help in the sale of my Nissan Duke I picked up today,There customer service is second to none,Very professional

Reply from Brayleys Cars - Brayley Nissan Birmingham
Great staff - I had bought Nissan dealer car - 3 weeks later it had AC issues - they repaired it without any issues and within warranty. They picked up rear break pad issues and also fixed with a good discount: and their service plan is the best: staff is very supportive and considerate to customers

Reply from Brayleys Cars - Brayley Nissan Birmingham
This is my 5th Oashqai from Nissan at sutton clodfield Chester Rd.The service is exceptional. My thanks to Claire you helped through buying my new car.Nothing was to much trouble, in fact goes above and beyond.A true ambassador to the company.

Reply from Brayleys Cars - Brayley Nissan Birmingham

Reply from Brayleys Cars - Brayley Nissan Birmingham
We had excellent service from James. Very knowledgeable, polite and unassuming. Answer all our questions and both about the vehicle and the various ways of financing it. We finished up with a a very suitable deal. Hopefully the after-sales will be as good as the sales.

Reply from Brayleys Cars - Brayley Nissan Birmingham
I'm writing this because I have to Share with people how good the Service is with Brayleys Cars ( Nissan) .The Car is Awesome and haven't had one days worth of trouble...I am a disabled person who is in a wheelchair and the X-Trail was advised because I have to fit a hoist for my Chair....and it's been perfectly good 👍. And when it comes to having the car serviced they get in touch, give you a convenient date to arrange collection, take it for you, once its done they return it....collection was 9am returned at 2pm with no problems and washed too....you can't ask for more! Thanks again Brayleys for everything you have done for me...Definitely been recommending you to family and friends
10/10....Mr Warren Shaw and Tracy Shaw

Reply from Brayleys Cars - Brayley Nissan Birmingham
Everything was handled in a straightforward manner, generally a good service.

Reply from Brayleys Cars - Brayley Nissan Birmingham
Lovely warm welcome from gentleman as we arrived at Brayleys
Streetly
car showroom.
Excellent customer service from Claire Haywood , from ordering new car to collection day , as we all get older it’s lovely to speak to a kind person like Claire who takes the time to listen to you and understand we are not all “App “ crazy !
Thank you Claire for your gentle encouragement helping me to complete necessary paperwork .best wishes to all of the team at Streetly garage.

Reply from Brayleys Cars - Brayley Nissan Birmingham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.