Brayleys Cars - Brayley Nissan Birmingham Reviews 

391
•
TrustScore 4.5 out of 5

4.7

Chester Road 127, B74 2HE Sutton Coldfield, Streetly, GB

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Rated 5 out of 5 stars

FRIENDLY ATTENTIVE STAFF, GOOD COMMUNICATION, THE SERVICE PROVIDED BY THE AFTER SALES DEPARTMENT MAKE IT EASY FOR THE SALES DEPARTMENT TO SEEL CARS. NEW MODEL LEAF ORDERED FOR DECEMBER. SPECIAL THANKS... See more

Company replied

Rated 4 out of 5 stars

We booked our car for service and MOT but unfortunately when we arrived at Brayleys it was only booked for a service unknown to us. We called for a progress report later in the day as we hadn't heard... See more

Rated 4 out of 5 stars

The service and MOT went perfectly but the courtesy car was absolutely filthy inside and out. Surely that coming from Nissan wouldn’t be acceptable.

Company replied

Rated 5 out of 5 stars

Staff very welcoming and helpful. Always use this outlet to have my Nissan cared for & to date they have always provided excellent service. I would like to see the cost of an MOT included in what y... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Chester Road 127, B74 2HE, Sutton Coldfield, Streetly, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

391 reviews

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No recent history of asking for reviews

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Replied to 27% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(391)

3,471 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently purchased a used car from…

Recently purchased a used car from Brayleys. Service from sales person, Harry, was very good. Nothing was too much trouble. Also gave a very fair trade in value for our current car

July 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Doug, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Fantastic

Fantastic! Oliver went above and beyond trying to sort out dates and courtesy car so I didn’t have come back to get things sorted again.
Wonderful manners and great smile which makes it easy for someone that hates going to the garage!
Happy customer 😊

July 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Nuria, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Smooth

Kevyn was great. Knowledgable and efficient and great communication.

July 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Rachel, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great experience

My experience at Brayley's Nissan was good. The person I met at the desk was helpful and polite. My MOT and service was done well and in a timely manner. My only point of feedback would be that I've been bringing my car to this garage from when it was Westway Nissan and every year they make sure to valet my car as part of the service. This was the only time when it was not done and so it would be a much appreciated additional thing if it would have been done.

July 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Mohamed, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Easy to book my service everything…

Easy to book my service everything fully explained what was complteted before payment was taken

July 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Terry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

This showroom and garage is a cut above…

This showroom and garage is a cut above all the others- knowledgeable, professional, warm and friendly- couldn't ask for any more- what a great team.

July 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Joan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very professional and quick

My car had to go into Brayleys of Birmingham for a call back, while the car was there they did a safety check on the tyres and brakes.
The whole experience was very professional and quick it only took about 30-40 minutes from booking in to getting the keys back to us.
Every member of staff were very polite and helpful.

July 16, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Jen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent staff

Excellent staff , kept updated on every stage of our service

July 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Denis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

Paid for a major service which was…

Paid for a major service which was quite expensive. However, wheel balancing was not done. Neither did the garage contact me before collecting about finding a perished drive belt that I would happily have had replaced while the car was with them. Other than that, the staff were extremely helpful and courteous, something that is so rare these days.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from the team and…

Exceptional service from the team and was impressed by them

July 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service it was done will I…

Excellent service it was done will I wanted .

July 6, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent service

Excellent service

July 14, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Jesse, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

When I came into my appointment for my…

When I came into my appointment for my car service I was welcomed and taken care of straight away great service. The staff are environment friendly they explained the process and got the job done quicker than time given was happy with the overall service looking forward for future service cheers boys.

July 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Hamas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Annual Service and MOT

My husband booked his car in for an annual service and MOT. He waited at the showroom whilst this was being carried out. Staff were professional, pleasant and helpful.

July 2, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Janice, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great guy and great service.

June 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Toni, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

My visit to Nissan Sutton Coldfield.

I would like to mention Harry Williams for all is help in the sale of my Nissan Duke I picked up today,There customer service is second to none,Very professional

June 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Maureen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great staff

Great staff - I had bought Nissan dealer car - 3 weeks later it had AC issues - they repaired it without any issues and within warranty. They picked up rear break pad issues and also fixed with a good discount: and their service plan is the best: staff is very supportive and considerate to customers

June 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Syed, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

This is my 5th Oashqai from Nissan at…

This is my 5th Oashqai from Nissan at sutton clodfield Chester Rd.The service is exceptional. My thanks to Claire you helped through buying my new car.Nothing was to much trouble, in fact goes above and beyond.A true ambassador to the company.

June 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Stephen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very helpful and friendly staff.

May 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi Ginny, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

We had excellent service from James

We had excellent service from James. Very knowledgeable, polite and unassuming. Answer all our questions and both about the vehicle and the various ways of financing it. We finished up with a a very suitable deal. Hopefully the after-sales will be as good as the sales.

May 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Birmingham

Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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