⭐⭐⭐⭐⭐ I’ve had a brilliant experience with Nissan from start to finish. Communication was clear, effective and consistent throughout. Alister was fantastic in helping me find the right car, and Sam... See more
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I’ve always had fantastic service from Nissan - Brayleys. Because of my past experience with Chris Newbury and others I was keen to return to Brayleys when looking for a replacement car. Alistair... See more
Company replied
It’s never easy buying a car when you live a long way from a dealership. Brayleys, Coventry ensured it was a smooth process up to the point of sale. The car was presented in excellent condition and... See more
Company replied
My Aryia was poorly & decided to stop charging. I called Bradleys & they offered me a next day appointment straightaway. My car had to stay in waiting for parts & i was offered alternative transport i... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Spon End, CV1 3HF, Coventry, England, United Kingdom
- 02477674436
4.7
Excellent
437 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick service
quick service. friendly staff. and decent free coffee too
August 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Nigel, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
from the booking of the work to picking…
from the booking of the work to picking the car up - all very professional
August 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Great customer service
Great customer service
Kept in the loop all the way through the process
Lady in the office office was excellent credit to the showroom
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Martin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very good service ,we waited for the…
Very good service ,we waited for the car to be serviced ,the sales people in the showroom did not seem as friendly as they were before when it was west way
August 10, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Spent over £3k to have a repair that…
Spent over £3k to have a repair that can’t be fixed, total waste of money. Where is my refund!
July 27, 2026
Unprompted review
Transparent and Efficient
Transparency and efficiency were key to my 5-star experience rating. Granted the car I put in for the major service is only 2 years old, but given the set up and professional approach during the whole process I have no reason to doubt that the service would be consistent. I will always return to Brayleys.
August 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Graham, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
very professional…
Excellent service very professional kept well informed during service and MoT
August 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Mr Jivram, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service and care
Felt like a personal and individual approach was taken. Much time and care was taken to discuss any issues that were found, and with honesty about when the work would need to be done and suggesting different levels and costs. I like the shared video of my car, showing me which areas were fine and which needed work, and why. All the staff I dealt with made my appointment and all communication with me seem important to them. Great customer service and care, more than any other garage I have dealt with.
August 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent advice and service very…
Excellent advice and service very helpful with my queries
Service advisor Ella extremely helpful went the extra mile to help
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi James, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Service and MOT
I dropped my car off and asked if it could be ready by lunch time they said they would do their best which they did and the car was ready for me to collect at 11am
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick friendly service would recommend.
Quick friendly service would recommend.
August 4, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I trust these guys and gals
Most people would tell you dealerships are not be trusted they will over price any work that maybe required on your vehicle at Brayleys Nissan Coventry is contrary to the generalisation. Brayleys Nissan Coventry has looked after me, the service, staff level of customer service I cannot fault and that is why I keep coming back every year because I know my vehicle and I will be looked after very well. I hope to buy car from them one day.
August 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff are great ,and rang us when tge…
Staff are great ,and rang us when tge car ready
July 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Mr Cunningham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley Nissan Coventry
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
We had an issue with the car
We had an issue with the car, were something came up on the car, so when Zaff booked the car in there was a recall on the car that we wasn't told about no email or letter in the post, this is the 2nd time that you have had the car and no has wash it, even on the 1st service.
Please make sure that the car is washed on the next visit.
July 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hello Mary, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Pure help with choosing the car.
Awesome job helping us with the test drive and with the ordering the car.
July 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Neil, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The lady was polite helpful and…
The lady was polite helpful and explained the whole process easily
July 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Miss Nicole, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Booked in for Air conditioning. Service with a smile
Booked in for Air conditioning to be sorted.
A very pleasant mechanic explained what he had done but was not completely happy with the outcome.
He said he would look at something else if I was happy to wait another 40 minutes.
Success . He was so helpful and I left feeling happy to drive away with a perfectly functioning air conditioning.
He also told me to return and ask for him if I wasn't completely satisfied with the work .
Excellent service from the moment I entered the building.
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Coventry
Hi Jill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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