Brayleys Cars - Brayley Suzuki Hendon Reviews 

Exceptional customer service. Mrs Wendy Johnson was very professional, polite and helpful. Would highly recommend to anyone. The rest of the staff I spoke to were also very helpful, friendly and professional.

A fantastic experience.

Thank you

Good service

Always great customer service and very professional, courteous, lovely staff. Also their videos of the engineer giving a running commentary on the visual inspection of the car, which is mailed and texted to you, is a great idea.

No issues arose

Needed several calls in before could speak to a person as extension busy or not answered. Used to be better. When able to speak to a person on the phone always helpful. When took car in as arranged in the morning the person on reception could not find papers and initially he seemed dismissive of the reason I had brought the car in (Service start system warning). When I spoke to him and came to collect the car in the afternoon he was much more helpful. The video provided of the diagnostic test helped me understand what had been found.

The staff we had contact with were very helpful during the time my wife and I were waiting for our car to have a service.
No complaints what so ever.

A good service for MOT, tyres and service but really let down by poor telephone answering from service and sales departments before the work.

Thanks so much good service

Really went above and beyond to help much appreciated 🤗

Good service and friendly staff - love that they share a video of the car checkup

Efficient, friendly and kept to timings for repair!

Said would change spark plugs this service but didn’t, no longer wash car with £600 service despite saying they do on the website, no longer take Amex.
Not interested in service only taking money and happy to lie to rob you blind. AVOID

I arrived earlier than the time of my appointment
I was greeted with a smile and checked my car for the requested recall
I set at the coffee lounge waited and it did not take long before the agent came back and when I asked if the batteries on the key fob were changed he took the key and called another person to deal with this
The all process from start to finish took less than two hours

Been coming to this Suzuki dealership for years and they always look after us.

Forgot my MOT was due (classic), but they got us booked in no dramas. Lee Shannon = certified legend, always sorts us out.

Manifesting one thing… still waiting for the return of the free car wash… we’re just girls, it’s all we ask 😌🚗✨

Very professional service, and nice customer waiting area and facility.

What used to be a straightforward process for 4 years of car services has turned into an inefficient and error prone mess under Brayleys takeover of Crown with the changes made.

Not having a cleaning service with rue service was unexpected an disappointing, under the guise of environmental spin it really seems like cost cutting for something that used to give me confidence and great customer service.

The booking process went through four steps and at each step no one had captured that we wanted the mot done as well as the service. Therefore after going home after nearly a full day off work to sort my car out, I realised the mot was not done. This may seem like an innocent mistake but with such a painful process I would have thought someone or something would have caught it.

If I had not realized then the mot would have expired at the end of the week and sheer horror would have followed.

Having said all that they offered to perform the mot for free and my wife took the car back the next day to have this completed.

To the managment please review this and improve your process.

Adenis at the Suzuki showroom in Hendon was very helpful and knowledgable explaining everything I needed to know to make a well
informed decision,

What this company does particularly well is its sales representatives. Ewa was my sales representative, and she was knowledgeable, thorough, and genuinely helpful. She listened carefully to my needs and guided me towards the right car for me.
10 out of 10.

Attention to detail, comfortable waiting area with tea and coffee, pleasant, helpful staff, car serviced in the time frame given.