Brelsen Reviews 

237
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I bought this watch because it was advertised as stainless steel. Brelsen also state their watches are hand made. Upon receipt the watch felt light and was very shiny, like plated zinc alloy. There wa... See more

Rated 1 out of 5 stars

Absolutely zero after sales support. They dont respond to email, use of their customer service form on website, or communication via social media. Just want to take your money and leave you alone with... See more

Rated 5 out of 5 stars

The hunter pocketed watch that I bought just over two months ago stopped working a couple of weeks ago. Having read some reviews about poor after sales service I was dubious about getting any redress.... See more

Rated 5 out of 5 stars

Royal gold double hunter mechanical pocket watch. Exquisite, just what my husband has always wanted. The ideal gift for our 40th Wedding Anniversary, will also look good on his suit when he walks our... See more

Company details

  1. Watch Manufacturer

Written by the company

Brelsen is a pocket watch manufacturer and retail seller based in the United Kingdom. Brelsen aims to embody the avant-garde, precision and bold style, that have marked the world history of the pocket watch industry. We invite you to explore our legacy, through our timepieces and innovations.


Contact info

3.5

Average

TrustScore 3.5 out of 5

237 reviews

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No recent history of asking for reviews

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3.5

All reviews

(237)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Pocket watch

The order system was so easy, my watch came within the time stated and was exactly as described, I ordered it for my son on his wedding day, just know he will love it, so glad I went to this company for it, would definitely recommend them.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely product, great service.

This was a 20th anniversary gift for my husband. It is an unusual and well made watch.
The company were great at responding quickly to my queries after I’d ordered and I will happily use them again. Great service, thank you.

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

Save the money and buy a $30 one off…

Save the money and buy a $30 one off Amazon. After 5 days the time would be off by 8-9min (behind). I emailed them and they said that is perfectly normal. Personally to me that's not quality. And they would not take it back to refund me.

May 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Great purchase and fantastic pocket watch!!

I purchased the pocket watch for my husband for our 25th Anniversary and it more than met my expectations! He absolutely loves it and it is made of very high quality and keeps great time! The engraving was beautiful and very well done! I am more than pleased with my purchase and would highly recommend Brelsen's products to anyone!!

July 24, 2023
Unprompted review
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Rated 4 out of 5 stars

Beautiful watch

Beautiful watch, came within a week and was beautifully packaged.

Didn’t have a date of briefly when it would arrive and wasn’t notified when it came but overall, very quick and easy to purchase and very satisfied with the product

May 26, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I purchased a pocket watch for a special birthday gift, it took ten days to arrive and missed the occasion completely. In spite of reaching out for help and advice my messages were ignored. I now need to return the item but to do this you have to contact the company, which is proving impossible. I have submitted three of their contact forms, have sent countless emails and messages via Facebook and Instagram to no avail other than an automated response. The telephone number provided states that their mailbox is full and customer services cannot be contacted by telephone. Absolutely appalling service and it would seem that I am not alone. This company should be avoided at all costs; they are deceiving people into purchasing their not inexpensive products and then abandoning them when they require assistance.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Black Vintage Leather Pouch Accessory

I required a case to protect my new time piece. The Black Vintage Pouch is perfect. Like most leather items designed for this type of use, the time piece was a tight fit. The pouch is beginning to stretch a little like I knew it would. The pouch will fit to a belt or can be carried in a pocket. This accessory is excellent to protect your time piece.

May 9, 2023
Unprompted review
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Rated 5 out of 5 stars

It was easy to navigate Brelsen website…

It was easy to navigate Brelsen website my purchase of their Gold pocket watch was packaged well and sent promptly communication about tracking of item was very good and accurate the quality of items is definitely visible I would recommend this product

April 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Unique. Beautiful.

Lovely. Unique
Easy purchase of Royal Silver Double Hunter Mechanical Pocket Watch.
Excellent watch---at least so far!
It was a birthday present for my son-in-law who loves watches. If you are looking for something special, this is it.
Came in good condition.
Thanks

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Online purchase

Nice easy transaction. Took a little longer to receive than expected. But got it in hhe end. Very pleased good quality product.

April 10, 2023
Unprompted review

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