I bought this watch because it was advertised as stainless steel. Brelsen also state their watches are hand made. Upon receipt the watch felt light and was very shiny, like plated zinc alloy. There wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely zero after sales support. They dont respond to email, use of their customer service form on website, or communication via social media. Just want to take your money and leave you alone with... See more
The hunter pocketed watch that I bought just over two months ago stopped working a couple of weeks ago. Having read some reviews about poor after sales service I was dubious about getting any redress.... See more
Royal gold double hunter mechanical pocket watch. Exquisite, just what my husband has always wanted. The ideal gift for our 40th Wedding Anniversary, will also look good on his suit when he walks our... See more
Company details
Written by the company
Brelsen is a pocket watch manufacturer and retail seller based in the United Kingdom. Brelsen aims to embody the avant-garde, precision and bold style, that have marked the world history of the pocket watch industry. We invite you to explore our legacy, through our timepieces and innovations.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- 0843 122 5326
- support@brelsen.com
- www.brelsen.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Onyx Black Double Hunter Mechanical Pocket Watch
Great workmanship, like a piece of mechanical art a great price.
Pocket watch
The order system was so easy, my watch came within the time stated and was exactly as described, I ordered it for my son on his wedding day, just know he will love it, so glad I went to this company for it, would definitely recommend them.
The watch arrived but did not work. the company never responded to my request of how to get the watch replaced.
I will never purchase anything from this company again. The watch that was to be a Christmas present for my Grandson did not work. It was broken when we received it. I tried several times to contact the company for information on how to get the watch replaced but never received a response.
Lovely product, great service.
This was a 20th anniversary gift for my husband. It is an unusual and well made watch.
The company were great at responding quickly to my queries after I’d ordered and I will happily use them again. Great service, thank you.
Save the money and buy a $30 one off…
Save the money and buy a $30 one off Amazon. After 5 days the time would be off by 8-9min (behind). I emailed them and they said that is perfectly normal. Personally to me that's not quality. And they would not take it back to refund me.
Great purchase and fantastic pocket watch!!
I purchased the pocket watch for my husband for our 25th Anniversary and it more than met my expectations! He absolutely loves it and it is made of very high quality and keeps great time! The engraving was beautiful and very well done! I am more than pleased with my purchase and would highly recommend Brelsen's products to anyone!!
Great product and good service.
To my son watch…
Very pleased with watch ,it was exactly as pictured and described and received very promptly just what I wanted
Husbands Anniversary Surpriseorder Received as promised…
Easy to order Received as promised Watch was as I wanted Good quality for the money
Great watch
Great watch, exactly what I wanted. Arrived in Australia incredibly quickly. Love it.
Beautiful watch
Beautiful watch, came within a week and was beautifully packaged.
Didn’t have a date of briefly when it would arrive and wasn’t notified when it came but overall, very quick and easy to purchase and very satisfied with the product
If I could give zero stars I would
If I could give zero stars I would. I purchased a pocket watch for a special birthday gift, it took ten days to arrive and missed the occasion completely. In spite of reaching out for help and advice my messages were ignored. I now need to return the item but to do this you have to contact the company, which is proving impossible. I have submitted three of their contact forms, have sent countless emails and messages via Facebook and Instagram to no avail other than an automated response. The telephone number provided states that their mailbox is full and customer services cannot be contacted by telephone. Absolutely appalling service and it would seem that I am not alone. This company should be avoided at all costs; they are deceiving people into purchasing their not inexpensive products and then abandoning them when they require assistance.
Black Vintage Leather Pouch Accessory
I required a case to protect my new time piece. The Black Vintage Pouch is perfect. Like most leather items designed for this type of use, the time piece was a tight fit. The pouch is beginning to stretch a little like I knew it would. The pouch will fit to a belt or can be carried in a pocket. This accessory is excellent to protect your time piece.
Easily pick from an excellent selection…
Easily pick from an excellent selection on quality watches...purchase was fast and secure...delivery was as stated and tracked...an all round 5 star service ...
Ps my dad loved the pocket watch...thankyou so much!
Beautiful silver pocket watch
Such an easy site to navigate. Beautiful products and fast shipping. I bought the silver pocket watch for my husband for our 20th Wedding Anniversary. He loves it!
It was easy to navigate Brelsen website…
It was easy to navigate Brelsen website my purchase of their Gold pocket watch was packaged well and sent promptly communication about tracking of item was very good and accurate the quality of items is definitely visible I would recommend this product
Great watch for a great price
Great watch for a great price! So happy with my purchase 👍
Unique. Beautiful.
Lovely. Unique
Easy purchase of Royal Silver Double Hunter Mechanical Pocket Watch.
Excellent watch---at least so far!
It was a birthday present for my son-in-law who loves watches. If you are looking for something special, this is it.
Came in good condition.
Thanks
Online purchase
Nice easy transaction. Took a little longer to receive than expected. But got it in hhe end. Very pleased good quality product.
Such an iconic and lovely gift for my son.
Such an iconic and lovely gift that son promise to cherish forever. The quality of the product is excellent. Great communication and customer services during ordering. Thank you Brelsen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







