Brennan Reviews 

1,023
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 599 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the excellent build quality of the audio devices, describing them as fantastic pieces of kit. People also note how straightforward it is to set up the system and effortlessly rip large CD collections into a digital music library. Some reviewers were not happy with the complexity of the device, noting that it can be overly difficult to operate for everyday users who are not tech-savvy. A few people also mentioned encountering frustrating setup challenges, occasional problems with specific audio outputs, and unexpected delivery delays with couriers.

What people talk about most

Product

Users describe positive interactions with product, finding the device to be a fantastic all-in-one solution... See more

User experience

Consumers find user_experience to be ambiguous, with many praising the easy setup and intuitive CD ripping... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Quality

People report positive experiences with quality, highlighting that the devices are well-made and capably... See more

Order

Reviewers highlight positive aspects of order, describing the online purchasing process as straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I waited about four weeks for delivery after I had placed my order albeit it was well worth the wait. I am extremely pleased with everything it does and I have been playing discs that I have not heard... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,023)

596 reviews in the last 12 months

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Rated 4 out of 5 stars

I'm sure this is great but I mistakenly…

I'm sure this is great but I mistakenly thought this would recognise my cd collection I loaded onto my Brennan jb7 bought second hand, but found out later that this won't do that for music already on the drive only music loaded after this software is loaded.

June 10, 2026
Brennan logo

Reply from Brennan

Hello Lawrence
Thank you for your 4 star review. You could try the following to allow you to re-label albums that were previously "Unknown" or incorrectly named however they need to be done individually. See our old website here https://www.oldbrennan.co.uk/itemcontent.php/content/database
Martin said whether it works will depend on the software date of the JB7. We stopped making them in 2014 and I think you need software from 2012 or later. As you say, the new JB7 database will allow you to recognise newly loaded CDs. The old website may be of interest to you as a new JB7 owner for other tips.
Jenny

Rated 3 out of 5 stars

Although I ultimately sorted out my…

Although I ultimately sorted out my problem, I feel the support from Brennan is aimed at those who have more computer knowledge. I am quite good with computers providing the explanation is easy to follow.
I can understand the the OS is on a new sd card and that can be down loaded or I can pay a price for a new card. I chose to buy a new one, but the first one did not work, I then believed that there was a bigger problem. However I was sent another card and it works. The concern to me is that the operating is not that stable I am not sure what made my original stopped or was corrupted.

June 15, 2026
Brennan logo

Reply from Brennan

Hello James
I'm glad you got your B2 working. The OS has been in use for more than ten years and used by tens of thousands of owners so that's unlikely to be a problem. SD cards however do fail. They can wear out and I have experienced several (cheap) SD cards containing photographs simply corrupting on their own when left in a drawer. That said I don't know why the first SD card we sent did not work so you are right to keep an eye on things until confidence is restored. Make sure you backup the B2 after any significant changes.
Martin

Rated 5 out of 5 stars

Just a class brand.

My purchase from Brennan was prompted by many hours of attempting to solve a connectivity issue. The part recommended by Brennan support arrived promptly with live tracking from despatch. When the part did not immediately solve my problem, Brennan support found the solution despite it being a Sunday. This is a premium brand, a cut above the usual disposable mass produced nonsense, and the support facilities, even for a decade-old purchase, is a breath of fresh air.

June 18, 2026
Brennan logo

Reply from Brennan

Hello Rob
Thank you for taking the time to write a detailed 5 star review. I have passed your comments on to Paul. It's always good to read we are getting things right and glad your B2 is sorted.
Jenny

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. The new remote works fine, the previous one was driving me mad. The first one I had seemed to work for quite a few years but the last two or three didn’t seem to last long before keys began to fail.

June 15, 2026
Brennan logo

Reply from Brennan

Hello Paul
Thank you for the 5 star review. I will follow up with Martin on your comments of the life span of the JB7 remote.
Jenny
Hello Paul
Martin here - I checked on our system and couldn't see your previous orders - I can only go back to 2019 - did you order under a different email address? Email me at thebrenannb2@gmail.com with more details if you would like me to dig deeper. Glad the new remote is OK - the JB7 is still popular - I had to order another batch of remotes last month.

Rated 5 out of 5 stars

Excellent Customer service and advice

Excellent Customer service and advice. Also Mr Brennan himself may talk to you.

June 4, 2026
Brennan logo

Reply from Brennan

Hi Nick
Thank you for the 5 stars and taking the time to do a review. Martin says hello and hopes you got the B2 sorted.
Jenny

Rated 5 out of 5 stars

I ordered sd card containing operating…

I ordered sd card containing operating system for brennan b2 , Card arrived promptly and worked perfectly weldon Brennan

June 15, 2026
Brennan logo

Reply from Brennan

Hello Vincent
Thank you for your feedback and your review. Glad your Brennan B2 is back in business.
Jenny

Rated 5 out of 5 stars

My purchase was a refurbished b3plus…

My purchase was a refurbished b3plus and it's as good as new. No problems so far (after 3 weeks ownership). Brennan has no telephone support and all communication is via email ( I did know this before buying). This is a serious bit of kit for audiophiles and I'm still learning all the features. I've invested quite a bit of my time so far learning how to 'rip' cd's and then getting all the artists, albums and tracks named the way I like. This is not as straight forward as I thought and involves using an online database which is built into the b3plus (A cd that is not found in the online db requires specialist knowledge and I've used the brennan forum to help with this). I've wired the b3plus up to my hifi system (using the 3.5mm jack) and it's also connected to my wireless Sonos speakers and both worked really well. (I've not connected speakers direct to the b3plus yet.) I've copied over 200 cd's onto the b3plus now (many more to do) and it's great being able to play any track in any room effortlessly and all from my phone. I thoroughly recommend the b3plus.

June 2, 2026
Brennan logo

Reply from Brennan

Hello Geoff
Thank you for your 5 star review and recommendation. Refurbished units are a great buy and do get snapped up.
Jenny

Rated 5 out of 5 stars

Great bit of kit

Great bit of kit, easy to set up straight out of the box, loaded lots of cds on so far, just a few albums not recognised but on the whole very good, quick dispatch time from ordering.

June 1, 2026
Brennan logo

Reply from Brennan

Hi Martin
Thank you for the 5 star review of your Brennan B3+ and your comments on set up and use.
Jenny

Rated 5 out of 5 stars

Brennan B3

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines a CD ripper, music server, amplifier, and streamer into a single compact box, making it incredibly convenient for home use. Came well packaged in great condition. Went for the refurbished option and looks as new with the same guarantee. Really straightforward to set up and easy to use Takes only a couple of minutes to rip each cd. Really pleased with it so far.

June 8, 2026
Brennan logo

Reply from Brennan

Hello John
Thank you for your comprehensive review and the 5 star rating. Refurbs are a great deal, we don't get that many and they are always snapped up. We are glad you are happy.
Jenny

Rated 5 out of 5 stars

Brennan gives you the link you need

With Brennan you get what it says on the box for a reasonable price

June 8, 2026
Brennan logo

Reply from Brennan

Hello Bob
Thank you for your 5 star review for your Brennan VB1, for other readers this is a device that lets you play vinyl and other music sources wirelessly to Sonos speakers and Brennan music players.
Jenny

Rated 5 out of 5 stars

Bought this to replace my Brennan JB7

Bought this to replace my Brennan JB& as the screen has faded. Rather than repair decided an upgrade was best. We are NOT disappointed

June 8, 2026
Brennan logo

Reply from Brennan

Hello Austin
Thank you for your compliment for the Brennan B3+ and your 5 star review.
Jenny

Rated 5 out of 5 stars

Not Quite for Me, But Excellent Quality and Support

Although the Brennan B3+ wasn’t quite the right fit for my particular needs, I was impressed by its build quality and overall design. It feels like a well-made, thoughtfully engineered product. What stood out most was the excellent customer service—friendly, responsive, and genuinely helpful throughout. While I ultimately decided it wasn’t for me, I can certainly appreciate the quality of the unit and the outstanding support behind it.

June 1, 2026
Unprompted review
Brennan logo

Reply from Brennan

Hi Robert
Thank you for your 5 star review. For some people, the Brennan B3 isn't what they are looking for and we understand that. Thank you for your comments on our service and quality - all helpful.
Jenny

Rated 5 out of 5 stars

I purchased the B3+ to replace my old…

I purchased the B3+ to replace my old and tired JB7, and what a surprise!
It is superb and works perfectly. I wish I that I had done so sooner. Well done Brennan 5 stars.

May 28, 2026
Brennan logo

Reply from Brennan

Hello Ian
Thank you for your lovely 5 star review for your Brennan B3+.
Jenny

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