Brennan Reviews 

1,022
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery services and the brilliant build quality of the all-in-one music systems. Many people note that these compact units are remarkably straightforward to set up and extremely convenient for seamlessly transferring large CD collections into digital formats. Some reviewers were not happy with the interface, mentioning that the systems can occasionally feel too complicated and difficult to operate for everyday users. A few other people also felt that managing certain advanced features or software elements requires more technical knowledge and patience than expected.

What people talk about most

Product

Customers had positive experiences with product, noting that it is a fantastic all-in-one solution for... See more

User experience

Users describe ambiguous interactions with user_experience, highlighting both positive and negative aspects.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting prompt and accurate shipping that often... See more

Quality

Consumers find quality to be positive and consistently praise the devices for their crisp sound and premium... See more

Order

People report positive experiences with order, highlighting a straightforward online purchasing process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I waited about four weeks for delivery after I had placed my order albeit it was well worth the wait. I am extremely pleased with everything it does and I have been playing discs that I have not heard... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,022)

595 reviews in the last 12 months

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Rated 5 out of 5 stars

Wish I’d bought one years ago…

I have a Sonos sound system throughout my home with speakers in bedrooms, dining room and a stereo pair of 5s in my living room. For a couple of years issues with the Sonos app failing to connect to speakers or my NAS drive has been a nightmare. Took a chance on a Brennan B3, quick and simple set up and a smooth app. Wish I’d done it years ago. Only downside is my wife is finding it so easy to use I have to put up with stuff like Celine Dion instead of my Sabbath, Heep, Nazareth, Maiden etc.

April 20, 2026
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Reply from Brennan

Hello Christopher
Thank you for the 5 star review and comments on set up. Sorry that your wife's music tastes don't quite match your own.....
Jenny

Rated 5 out of 5 stars

My SD card had become corrupted

My SD card had become corrupted. Checked the online help & followed recommendations. Unable to fix so I emailed Brennan Quick response gave me details of how to obtain a replacement. Ordered online & new card received within a few days. Prompt efficient service throughout.

May 5, 2026
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Reply from Brennan

Hi David
Thank you for the 5 star review for your experience with us. Happy to get you up and running again.
Jenny

Rated 5 out of 5 stars

It feels like your own special music…

It feels like your own special music community. I have grouped my B3 with Q Accoustic 3030Cs and the results are wonderful. I did want the Brennan speakers but they seem very hard to come by lately.

May 15, 2026
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Reply from Brennan

Hello David
Thank you for your 5 star review. Our sales have doubled this year and that, combined with the issues in the Bab al-Mandab Strait, have led to some stock selling out. We hope to have speakers by the end of June.
Jenny

Rated 4 out of 5 stars

A great piece of kit, but needs better documentation

It’s a great piece of kit; based on my limited experience to date it does pretty much everything you could want from a CD player/ripper/radio/amplifier.
Arrived promptly and well packaged (although left on the front step of the block by the courier - lucky I saw the “Delivered” status on tracking before some passing villain saw the large BRENNAN on the outside of the box).
Even the 20 watt/channel amp seems plenty for my needs through Mission speakers, and finally found the “Tone” controls within the webUI interface to tune the sound.
Haven’t yet figured out if/how to overwrite the radio presets which is all part of why I’ve marked down by one star - the User Manual comprises a quick-start guide and then find your own way through a disparate mix of web site, user forum and random web searches. For the far side of 600 notes it really should come with better documentation - the user forum is full of frightening tales of things going wrong, which is not a good start for what is otherwise the best audio-combi unit on the market.

Edit: impressive client relations - within a day of posting this review I got a message from Martin Brennan himself responding to my comments and indicating they already have updates in hand to address my documentation concern. How many companies are that responsive? Thanks, Martin.

May 14, 2026
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Reply from Brennan

Hello David
Glad you are enjoying your B3.
You can add a radio station to a preset using the three dots to the right of the station name in the Search or Browse panels in the web UI.
In fact we are developing a refreshed web UI and one of the things I added is "tooltips" to help explain what does what - but point taken
Martin

Rated 5 out of 5 stars

I was hesitant to buy a B3+ on line

I was hesitant to buy a B3+ on line, due to the lack of a contact phone number in the event of problems.
I was assured on the effectiveness of the e.mail system, so I went ahead.
I had an issue with headphones, which Paul from Brennan managed to resolve within 24 hours.
I have since contacted Paul again regarding radio presets, and again he has responded within 24 hours.
The unit is working very well and I am very happy with it.

May 1, 2026
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Reply from Brennan

Hi Doug
Thank you for your 5 star review and your feedback on Paul's help. I'll let him know.
Jenny

Rated 4 out of 5 stars

Nice unit took some time to set it up…

Nice unit took some time to set it up had to download the manual to get the system to connect still can’t get the optical to work ( new cable) managed eventually on the line out, also had to google how to adjust base treble to my liking (prior to downloading the manual) not sure how to switch into standby did what it says but screen still fully lit up also tried from the internal menu ie after 60 mins screen still backlight?

May 5, 2026
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Reply from Brennan

Hi Kenny
Thanks for the 4 star review and details on why it wasn't 5 stars. There is a lot of help on our website under the drop-down menu "more" including an AI helper which you may find more relevant details than google. We also have a forum and an email thebrennanb2@gmail.com . However, I have asked Paul to email you direct about your comments.
Jenny
Hi Kenny
Martin here - there is no backlight off/standby mode - its on the wishlist but for now you just have to turn it off manually - M

Rated 5 out of 5 stars

Smart, quick resolution

Had an issue that needed support from Brennan and they supplied the programmed SD card that resolved the issue. Ordered on Friday delivered Tuesday - much appreciate your help and advice

May 11, 2026
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Reply from Brennan

Hi Brian
Glad the SD card got your B2 working again and thanks for the 5-star review. Nice to hear from long term owners.
Jenny
Update - Martin here - thanks again for the review. Glad things are sorted. And thanks for the email - it made my day.
Martin

Rated 5 out of 5 stars

Great sound but patience required in setting it up.

The system is great once I worked out how to do everything. The only issue I experienced was connecting to the WiFi, but after a few aborted attempts it suddenly connected.

May 11, 2026
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Reply from Brennan

Hi Ian
Thank you for the 5 star review. Good to hear you have the WiFi connected. If useful, Paul has written a B3 & B3+ User Guide which you can find here with other help, under the More menu on our website https://brennan.co.uk/blogs/how-to-guides.
Jenny

Rated 5 out of 5 stars

I ordered my B3 on a Friday lunchtime…

I ordered my B3 on a Friday lunchtime it was delivered by Saturday morning. Set up was easy and within 15 minutes I was ripping CD’s. The web interface is better than the app for sorting out your collection. For playback the app works fine. I am slowly working my way through my collection of CD’s and it is great to hear tracks and bands that I had forgotten about. Now do easy to play them straight from the B3 rather than having to search for a particular CD

May 8, 2026
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Reply from Brennan

Hi David
Thank you for the 5 star review and the details. Good to hear you are rediscovering your music.
Jenny

Rated 5 out of 5 stars

Excellent customer support after Line out problem.

Delivery of the BrennanB3+ was excellent. However, I have yet to hear any music from it as I have been unable to get any output from the Line out socket. Very frustrating!
I have tried 3 pairs of headphones and a line out jack / jack cable none worked, then I pulled the jack out slightly from the line out socket and got an output. It seems like a dodgy socket.
Martin & Paul reacted very quickly to resolve this problem by offering a replacement B3+, excellent customer support. However, after 'exercising' (pushing jacks in and out!) the Line out socket began working as it should.

May 5, 2026
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Reply from Brennan

Hello Alan
I asked Paul to make contact with you to help
Just a couple of suggestions until he does
1) Use the Select Output on the menu to select the DAC (Select Output is off the bottom so keep turning the knob till you see it)
2) Turn the volume up fully
Martin

Update - thanks for the update - I agree it sounds like a defective socket - I have sent a replacement B3+ and emailed you. Paul will follow up
M

Rated 5 out of 5 stars

After importing my music, I was enjoying the B3 the next morning. A***

24-hour delivery in the UK was great, I already owned a B2 and had previously backed up my music, therefore importing that backup was a doddle, only time taken is the issue, but that's the technology of USB to blame.

I was enjoying the B3 the next morning. A***

May 6, 2026
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Reply from Brennan

Hi Milton
Thank you for the 5 star review and great to hear about your good experience.
Jenny

Rated 4 out of 5 stars

Great product requires power management

Fantastic product, works straight out of the box, easy to back up all my cds. The only thing stopping it from getting 5 stars is the lack of power management on the system. I would like for the screen to go dim if left on and be able to put the unit on standby rather than keep switching off.

April 24, 2026
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Reply from Brennan

Hello Paul
Thank you for the 4 star review and comment on the power management. I have forwarded your note to Martin for adding to the wish list.
Jenny

Rated 5 out of 5 stars

Excellent service and equipment

Everything was excellent, from ordering through packaging, delivery and after sales.
Excellent piece of equipment with the added bonus of integration with an existing Sonos system.

April 27, 2026
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Reply from Brennan

Hi Gary
Thank you for the 5 star review. Martin got your email - that's very kind of you.
Jenny

Rated 5 out of 5 stars

Order a replacement sd card

Order a replacement sd card. It came as expected. Once mounted and various functions reset the B2 is working again.

April 23, 2026
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Reply from Brennan

Hi Philip
Thank you for the 5 star review and glad your Brennan B2 is up and running.
Jenny

Rated 5 out of 5 stars

Getting to know my B3+…

Getting to know my B3 is not always straightforward but with the right help from Brennan support I am getting there

May 5, 2026
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Reply from Brennan

Hello Mr Melling
Thank you for the 5 star review for your Brennan B3+. Sounds like you are finding the forum useful. There are also the How to guides on the website here https://brennan.co.uk/blogs/how-to-guides. These guides, and other useful information, are in the More drop-down menu.
Jenny

Rated 5 out of 5 stars

Excellent products and excellent service at all levels.

I bought a much earlier product made by Brennan to store and play my cd collection on well over 20 years ago. This finally needed replacement, and I had no hesitation in purchasing from the company again.

The product is again excellent, as well as the customer service and support throughout the ordering and delivery process. Responses to any queries were sometimes received well outside normal working hours, and were very comprehensive - these days that happens extremely rarely.

It is noteworthy that I have also received a personal email from the owner of the company as follow up, and this reflects enormously in their commitment to excellence and involvement at all levels of their business.

Highly recommended, and hoping for another 20 years of excellent performance from my new purchase.

April 29, 2026
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Reply from Brennan

Hello Peter
Thank you for your 5 star review and your comments. Martin enjoyed reading your review! Here's to another 20 years!
Jenny

Rated 5 out of 5 stars
Brennan logo

Reply from Brennan

Hello Kathleen
Thank you for your order for a JB7 remote control and the 5 star review. Great to hear you are still enjoying your JB7. We sold the last JB7 back in August 2014.....how time flies.
Jenny

Rated 5 out of 5 stars

Great retail experience!

Easy website to navigate, secure payment system. Fast delivery by a reputable courier, on time.
Great user group site to get everything up and running quickly.

April 20, 2026
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Reply from Brennan

Hello Paul
Thank you for the 5 star review and your feedback. Your positive comments on the user group / forum and what we are getting right is very welcome.
Jenny

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