Brethertons LLP Solicitors Reviews 

280
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team and individual staff members are exceptionally helpful, warm, and professional, taking the time to explain complex legal proceedings clearly and patiently. People consistently appreciate the swift communication, reassuring guidance, and dependable support provided throughout various sensitive estate and family matters. Many individuals note the efficient handling of wills and property transactions, making a stressful process remarkably smooth and reassuring. Some reviewers were not happy with occasional communication delays when waiting for a response to initial quotes, alongside unexpected billing disputes.

What people talk about most

Service

Clients share positive opinions on service, frequently describing the staff as courteous, highly... See more

Staff

Customers consistently note positive experiences with staff, frequently expressing deep satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting that agents go above and beyond with prompt,... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive immediate replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I approached Brethertons for help rewriting my will and preparing a LPA. My estat is not complicated but there were issues with the LPA tht I found confusing. Amber Morris dealt with my case, She was... See more

Rated 5 out of 5 stars

Amber Morris dealt with our Lasting Powers of Attorney. She was extremely helpful and professional and explained a very complicated system in words we could understand without patronizing us in any... See more

Rated 5 out of 5 stars

I recommend Brethertons Solicitors as this is the second time I have used them myself. Always very professional and willing to go beyond their call of Duty. They were ready to take on all family... See more

Rated 5 out of 5 stars

Hats off to Lindsay Gutteridge in understanding our wishes in what turned out to be a re-write of our old wills. She professionally guided us through some of the more intricate processes. Not at all i... See more


Company details

  1. Lawyer

Written by the company

Brethertons Solicitors is a full service law firm with offices in Banbury, Rugby, Bicester & London. Contact us today to see how we can help 01295 270999


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

280 reviews

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Replied to 71% of negative reviews

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4.4

All reviews

(280)

43 reviews in the last 12 months

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Rated 2 out of 5 stars

'Expedited' finance consent order for divorce

I purchased the expedited fixed price consent order service from Brethertons via Wikivorce. My main reason for choosing them was the price which was alot lower than I had been quoted by local solicitors. The service was initially very poor - my emails were ignored and only responded to if I chased, responses were full of errors or incomprehensible questions, the drafted consent order had errors and omissions in it.
The extra charge for an expedited service was a complete waste of money because nothing was expedited! Wikivorce did refund me this part of the fee but to be honest, I would rather have had a quicker service. Prior to appointing Brethertons, my ex-husband and I had been to mediation and had an agreed financial settlement that was documented and only needed to be written up as a consent order. This took 2 months for Brethertons to complete and submit to court however it was then questioned by the judge because it was not drafted correctly and extra clauses needed to be added. This should have been done by Brethertons before the order was submitted to court and they told me that usually they would be standard clauses and should have been in the order. I did complain to Brethertons and they allocated another member of staff to my case, at which point things improved and I did start getting responses to my queries. All in all it took 4 months to get an approved consent order back from court. If your main criteria for choosing a solicitor is cost (mine was) then choose Brethertons but be aware that you will need to chase them every step of the way. If money is not an issue, pay someone else more and get a better service!

February 28, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

We are sorry to hear of your experience with Brethertons. We are known for delivering excellent client service and value to our clients and we would welcome the opportunity to resolve your particular concerns and to provide further explanation into your legal matter. If you are able to contact us on this email address info@brethertons.co.uk, we will ensure that you are directed to the appropriate Head of Department to explore your comments further. Thank you for your feedback.

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Rated 1 out of 5 stars

Dreadful

Dreadful. Staff were incompetent. Too scared to make a decision, hiding behind a senior partner and refusing to follow my instructions. A lawyer should advise not dictate. Avoid this company. It is unethical that the compliance manager thought it was ok to investigate her own decision re my complaint. I can only advise to avoid this company. Heartless and far too risk averse. Thank you for your feedback but I will not be in touch. The point I am making is that you should not charge for not following instructions that you have advised against because you are risk averse because as you have stated you were burnt before. Not my fault and I should not be penalised because of your past mistakes. You knew the timescales and took the work on. You were so OTT with your demands for financial details etc that even the selling agent was shocked at being copied into 64 emails in one day. Thankfully, without you I am now in the property, with land registery registration.

March 12, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your recent feedback. We would welcome the opportunity to resolve your ongoing concerns and explain the legal reasons behind the decisions made on your matter at the time. If you are able to contact us on this email address info@brethertons.co.uk we will ensure that you are directed to the appropriate Head of Department to explore your comments further and to provide further information with regard to the specifics of your matter.

Rated 5 out of 5 stars

Thank you to Emma at Brethertons

Emma Stewart was very helpful to us in doing our will. She made things clear, and answered all our questions very patiently, so that we were confident.

January 7, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Emma.

Rated 5 out of 5 stars

Great experience with residential leasehold support

I've been very impressed with Brethertons after my managing agents hired them for a lease renewal + share of freehold purchase - they were incredibly responsive and proactive throughout (very rare in my experience!) Shoutout esp. to Rosey - thank you so much!

March 7, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Rosey.

Rated 5 out of 5 stars

Really helpful & knowledgeable

Mark N at Brethertons was really helpful and knowledgeable and went above and beyond , Recommend them to anyone

March 4, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Mark.

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Rated 5 out of 5 stars

Amber Morris

We have been served by Amber for a couple of reasons over the last few years, firstly dealing with our late fathers estate and recently sorting our Wills out. Amber is professional, kind, courteous and efficient at all times. Always explaining things clearly and simply and corresponds with great regularity.

February 19, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Amber.

Rated 5 out of 5 stars

Wills and Powers of Attorney

We needed to update our Wills, and also to set up new Powers of Attorney. Annabel Burchett guided us through, making it easier than we anticipated. With her professional high standards Annabel made everything understandable, including step by step updates. The Brethertons Fixed Price service provided excellent value for money; highly recommended

February 12, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Annabel.

Rated 5 out of 5 stars

Amber Morris

We were assigned Amber to sort the affairs of my late Father
She was professional and friendly at all times
All correspondence was done in a timely manner, she explained exactly what we needed to do and offered some useful suggestions too
I wouldn’t hesitate to recommend Amber to anyone in our situation

December 11, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Amber

Rated 1 out of 5 stars

Unethical company with extortionate fees.

Brethertons were instructed to chase an overdue service fee from the managing agents of my flat. I was actually in conversation with the managing agents but they hadn’t noted down one of my calls, as soon as I received the letter i realised something had gone awry and I spoke to my managing agents and sorted the debt repayment with them directly.

I then called Brethertons to try to resolve the issue of their charges. They wanted to charge me £678 for one letter! After much debate they agreed to drop it to £478. I agreed to pay this off monthly. They then put another £240 admin fee on top for this arrangement! I explained a my genuine reasons that I was in a financially challenging situation and offered to borrow the money to pay less in one go. I was told their client had instructed them to not take less. I phoned my management company who said that was untrue.

In the end I wrote with a proposal and this was accepted. But I am still shocked at how a company takes advantage of people in financially challenging situations by charging extortionate fees and creating leverage for themselves with £240 admin fees to set up a direct debit arrangement. Totally unethical.

February 6, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to each of our clients and we consider feedback as an opportunity for improvement. However, on this occasion, we note from our database that you are not a client of this firm . Therefore, we are unable to respond to you. As a professional courtesy we can confirm that your comments are noted. We confirm that Brethertons are regulated by the Solicitors Regulation Authority and act for a large number of managing agents and landlords. We are recognised as specialists in this area of law and always act in accordance with instructions received from our clients.

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Rated 5 out of 5 stars

Transfer of Equity and settlement

After my son and his former partner went their separate ways, Emma and Zoe worked tirelessly to bring about the Transfer of Equity so that he could keep his flat. There was a lot of paperwork but they worked diligently and kept us up to date.
We are very pleased with the service we received, as well as the service from Josh Russell who also worked his magic to negotiate a settlement that was acceptable to us. I would not hesitate in recommending Bretherton's.

January 24, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Josh.

Rated 5 out of 5 stars

I highly recommend Emma and Teirney

I highly recommend Emma, Tierney and the team at Brethertons - they led on a stubborn service charge case for our small property company and were very successful in getting it resolved to our satisfaction! They also helped us procure a new management company. Always professional and responsive, 5 stars.

January 16, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Emma and the team.

Rated 5 out of 5 stars

Professional and supportive - couldn’t fault the service.

Brethertons assisted me with a Child Arrangements Order. Could not fault their service. Excellent communication throughout the process. I felt very supported through a very challenging time.

January 2, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review! We are pleased you had a positive experience with Brethertons.

Rated 5 out of 5 stars

100% would recommend

100% would recommend! Professional and so supportive

January 7, 2025
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review!

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Rated 1 out of 5 stars

Please don't use this company if you…

Please don't use this company if you have a complex case.
We did as we needed litigation advice in a hurry, that was in 2018, it started well and was OK until after covid.
Our case is still ongoing and is a multi party case. Everyone else in the claim has had the same solicitor throughout, we have had five.
I don't know what that says about the company compared to others.
The final straw was in August when the Claimant’s suggested settlement, the letter arrived at the company but nobody found it for days, then we had a Trainee tell us with the evidence they had it, was a good offer and we should settle. There is no evidence, if we had settled at that point we would be minus our house.
Instead we said forget it we will find other advice. Instead we wrote to the Claimant’s back in September to ask for all the evidence, since then nothing has happened, but we currently still have a house.
I think this case was beyond them from the beginning and it would of been helpful if they had said that. Instead we are £11,000 down and no further forward than we were when it all started.

August 14, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent service and value for all of our clients. We would welcome the opportunity to resolve your concerns but have not been able to identify your matter based on the information provided. If you are able to contact us on this email address info@brethertons.co.uk with your matter reference number and further details of your concerns, we will take the opportunity to consider the full background and to respond to you directly.

Rated 2 out of 5 stars

Overcharging

Overcharging. Avoid if you don`t wanna be ripped off. They`re scamming tenants even without guilty conscience.

December 19, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to each of our clients and we consider feedback as an opportunity for improvement. However, on this occasion, we note from our database that you are not a client of this firm . Therefore, we are unable to respond to you. As a professional courtesy we can confirm that your comments are noted. We confirm that Brethertons are regulated by the Solicitors Regulation Authority and act for a large number of managing agents and landlords. We are recognised as specialists in this area of law and always act in accordance with instructions received from our clients.

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly.

I can't thank Brethertons enough.

December 12, 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your comments and your 5 star review!

Rated 5 out of 5 stars

Purchase Conveyancing

We would absolutely recommend Brethertons for conveyancing and would use them again for other legal work. Emma and the team were professional, kept in regular communication, actioned progress without delay and assured us of a great service.

December 10, 2024
Unprompted review
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Rated 5 out of 5 stars

As stressful as it was getting divorced…

As stressful as it was getting divorced Sheila Osborne and Lisa went above and beyond they were always there to help which made it a breeze to get through can not recommend this firm enough

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and good value for Value for Money

The Fixed Price Divorce service from Brethertons provides excellent value for money. The small team are very professional and caring and treat you as an individual. You have to recognise that the team often require the specified 10 day turn around to get back to you but when they do guide you well through what can seem quite a daunting process.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and compassionate

From the first contact my matter has been handled professionally and sympathetically in all aspects. Explanations have been clear, responses have been timely. I have always felt like a human being looked after by other humans, rather just another number and a robot. This is very much appreciated. I would highly recommend.

November 21, 2024
Unprompted review

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