Brevo Reviews 

The solid team of customer support agents. Responsive and efficiently resolved/fix issues to get the customer back up and running smoothly. My sincere appreciation to the team and especially Callum.

Brevo support included clear, timely communication with a reasonable resolution time.

Extremely poor and unacceptable experience with Brevo. Please ignore their automated reply below as it’s not true as I have reached out several times for a refund but this has still not been processed!

Our account was suspended with vague and inconsistent reasoning, we did advise Callum that this was a genuine mistake however Callum was obstructive and unhelpful throughout. Legitimate requests for clarification and supporting data were ignored, and repeated callback requests were simply dismissed, which is completely unacceptable.

They then proceeded to cancel our subscription without proper justification, while retaining payment for unused credits. No transparency, no accountability, and no effort to resolve the issue fairly.

This feels less like a professional service and more like a complete disregard for customers once payment has been taken. PLEASE AVOID Brevo at all costs as you’ll regret it - Refund Promised Publicly, Ignored Privately

I was confused at first, but then with the guidance of IA, I was able to navigate your platform easily.

Your prices are very reasonable but the customer journey (ergonomics) is too confusing and complicated for new customers.

The technicians were great at helping me upgrade my plan, and allowed me to use payment from a day before that I put on the wrong thing. Excellent company!

It is very simple to use and the result is excellent. The technical support is very good.

Great service and timely support on issues I encountered

As I beginner in email marketing I find brevo extremely easy to use and I can't imagine moving forward with my business without it

They have everything you need in one tool. It's quick, responsive, easy to navigate. Good delivery.

I use Brevo mainly for campaigns. It’s easy to use, so I can manage it without needing another person for marketing. I also appreciate the support—being an ERP system provider myself, I know what that means.
Petr

It took me a minute but it was really easy to figure out once I got into loading contacts. I'm able to easily make lists to send. I had an issue not understanding at first but they were quick to explain how it works and made sure that they gave me links for further help.

Excellent Customer Service, reactive and precise! I was looking for some extra technical details with regards to SMS mass-messaging, not found on the online help pages. Although I'm still a free plan user, I received a comprehensive answer within 1 hour. The suggestions and recommendations included were also perfectly related to my initial enquiry, meaning that not only Brevo understood exactly what I needed, but also shared their experience with relevant additions. Brevo is not the first emailing SAAS I've used, but I have to acknowledge that their support is the best I've received so far. Thank you again guys! 🙏🏻🙏🏻

very convenient to use, excellent tool

Terrible experience trying to cancel our plan. We haven’t used the platform for months and have submitted multiple cancellation requests, yet we are still being charged.
There is no option to cancel the subscription directly through the platform or remove our payment method. The only way is to contact customer support, who repeatedly promise to resolve the issue but take no action.
As a result, charges continue with no straightforward way to stop them. I strongly advise others to be very cautious before signing up for this service.

We have used Brevo for several newsletters now and it has been easy and economical. They do a great job of their interface and make list management easy.

This was my first experience with automation, and at the beginning I wasn’t sure if I’d be able to learn it—or if I even needed it for my small audience.

I’m so thankful to the person who recommended Brevo to me—I absolutely love it.

I know I’m not using all the features yet, but I’m excited to keep learning as my audience steadily grows. I have a feeling I’ll be relying on you guys more and more 😄

It is a professional mail system that also is easy to use, easy to learn.

Easy to use templates. Easy to use system. We've been really happy with Brevo.

Excellent tool. love it and would recommend.