Brewedbyhand Reviews 2

TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

100% sure you’ll be better off shopping elsewhere

Incredibly disappointing shopping experience with them. I feel compelled to share my experience to save others from the same frustration.

Nonexistent Customer Service: I emailed their support team regarding a delivery issue and never received any response or callback. It’s as if their “customer service” department doesn’t exist.

Misleading Delivery Options: The website listed courier companies A and B as delivery options, but they actually used company C—an unreliable service I would have avoided at all costs. If I had known, I would never have placed an order with them.

Ridiculously Excessive Packaging: I ordered a manual grinder, yet it arrived in a box big enough to hold a 27-inch monitor. The amount of wasted packaging was absurd and impractical. Considering I had to pick up the package from the post office (thanks to the failed delivery, of course), this oversized box made the entire experience even worse.

Secretive Pricing: Why do customers need to log in just to see prices? This lack of transparency is unnecessary and frustrating.

Please, just avoid this seller. You’re better off shopping elsewhere.

December 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Stunning customer service

Absolutely stunned by the level of customer service. Received a replacement part for my coffee machine incredibly quickly.
Thank you Mary and the rest of the team. I'm now joyfully drinking my ☕.

May 29, 2021
Unprompted review

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