Brewer Carpet One Floor & Home Reviews 122

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Had carpets ripped out, installed top of the line hardwood flooring, all things in house had to be moved throughout the house, when all work was done and paid for, we started noticing things missing... See more

Rated 5 out of 5 stars

Joe at the Enid Office has worked with my property management office and help me meet my maintenance goals. From, carpet, plank, tile, and vinyl flooring to remodeling shower walls, and replacing sec... See more

Company replied

Rated 5 out of 5 stars

Selection is excellent! It may be a small store but the selection is not. I am a repeat customer - over a 30-year period - from building new to remodeling. Mel was and is extremely professional, he... See more

Company replied

Rated 4 out of 5 stars

I would give Brewer Carpet a five-star review, but only a four-star because of the installer who spent most of his time on his cell phone calling and being called by his niece buying a Christmas gift... See more

Company replied

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3.3

Average

TrustScore 3.5 out of 5

122 reviews

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Rated 5 out of 5 stars

Great company

People went way above and beyond to make sure we were completely satisfied with our carpet and service. Would highly recommend to anyone.

July 13, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for the 5-star review and recommendation, Dale! We hope you enjoy your new carpet for many years to come.

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Rated 5 out of 5 stars

Everything including the installation…

Everything including the installation went fine. Arrangements made, met and happy with the installation and carpet. Friendly good service.

July 13, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hank, thanks for taking the time to leave us a review, we really appreciate it! We hope you enjoy your new carpet for many years to come.

Rated 5 out of 5 stars

wood floors

Very happy with the service and product.

July 12, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Jennifer, we're so glad to hear you're very happy with the service we provided and the product we installed. We hope you enjoy it for many years to come. Thank you again.

Rated 5 out of 5 stars

From the first call to final cleanup

From the first call to final cleanup, Brewers was a pleasure to deal with.

July 8, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for the kind words, we're glad to hear you were pleased with our service from start to finish. We hope you enjoy your new installation for many years to come.

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Job done in a timely manner. The floor is beautiful.

July 7, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Customer service is always our #1 priority so we are extremely happy to hear this. We hope you enjoy your new floors for many years to come. Thank you!

Rated 2 out of 5 stars

The purchasing process was easy and…

The purchasing process was easy and very good. Installation not as good. The hardwood floor installation was without any fault, all other floors, when a problem arose the friction received from the installers was non professional.

July 7, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hi HPD, Thank you for taking the time to leave this feedback. Offering the best products and service is very important to us. We apologize for any inconveniences. Please give us a call at (405) 213-9791 if you would like to discuss the situation further. We hope to hear from you soon.

Rated 5 out of 5 stars

Very professional

Very professional, friendly and no mess or or fuss.

July 6, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for the kind words, Bill! We hope you enjoy your new installation for many years to come.

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Rated 5 out of 5 stars

Excellent store

Excellent store, installers were very professional and speedy. Would definitely recommend this store to anyone.

July 6, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for the 5-star review and recommendation, Karen! We hope you enjoy your new installation for many years to come. Thank you again.

Rated 4 out of 5 stars

Good job.

Good job. Wish there was more than just a few vinyls to pick from on entry way, other than that was happy with install and carpet.

July 2, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for taking the time to leave us a review, we really appreciate it. We hope you enjoy your new flooring for many years to come.

Rated 5 out of 5 stars

Always reliable…

They are reliable with easy in-store service - giving you the time and space you need to look around and decide, bring home swatches, available for questions and make sure you know their best deals. Installation has always been good and professional.

June 29, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for the kind words and 5-star review, Diana! We hope you enjoy your new installation for many years to come.

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Rated 3 out of 5 stars

We called and requested that someone…

We called and requested that someone come out because you could see the glue coming out from under the flooring. To date no one has came out and several calls have been made to no avail.

June 29, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hello Randy, this is disappointing for us to hear since we always want to ensure that our customers are satisfied, and we would like to speak with you more about this. Please give us a call at 405-213-9791 to discuss the situation further, our General Manager will be taking care of this situation. Thanks in advance.

Rated 3 out of 5 stars

The carpet and the flooring is…

The carpet and the flooring is acceptable, but the cleanup was not. The baseboards were not clean and there were marks on them and the paint needed to be retouched and the entire house had just been freshly painted. I was a little bit disappointed with the vinyl floor. Even though the wood would have been a little more expensive, I wish I would have paid the difference and gone with the wood.

June 28, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hello Dianne and Frank, we always want to ensure that our customers are satisfied, and we would like to discuss your experience. Please give us a call at 405-213-9791 to discuss the situation further, our General Manager will be taking care of this situation. Thanks in advance.

Rated 5 out of 5 stars

Highly Recommend

Todd and the store staff were great to work with. In addition to excellent customer service, I came to know each employee I dealt with as a friend. I love my new carpet and tile. A big "Thank You" to all for being so helpful and patient with me during the product selection process.

June 27, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Becky, we're so glad you're enjoying your new carpet and tile! We will pass along your wonderful feedback to Todd. Thank you for choosing Brewer Carpet One!

Rated 5 out of 5 stars

Installed new carpet in the church

Installed new carpet in the church. Did an outstanding job in a timely manner.

June 26, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Thanks for the 5-star review! We hope you and everyone else who enters your church enjoys the carpet for many years to come. Thank you again.

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Rated 5 out of 5 stars

Excellent Experience

The team worked hard to order the product we wanted and get it installed quickly and properly, They stood behind the product and their workmanship resolving issues that arose in a timely, complete manner. I would highly recommend Brewer Carpet One for anyone desiring a superior flooring product through an outstanding customer service experience.

June 25, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Scott and Jamie, thanks so much for taking the time to share your experience with us. We hope you enjoy your new flooring for many years to come. Thank you again.

Rated 5 out of 5 stars

Very good carpet buying experience

Great sales person. He was very knowledgeable and helpful. Great pricing and good installers

June 23, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hello Jeff, thanks for taking the time to leave us a review, we really appreciate it. We hope you enjoy your new carpet for many years to come. Thank you again.

Rated 2 out of 5 stars

Very poor service

Price was competitive, but installers showed up with the wrong laminate at 2pm (they were supposed to be there by 10). So then we had to reorder. When the Carpeting arrived the next week, they didn't have enough because they hadn't included the closet ( we specifically requested carpet for both closets, not just one). The two sets of installers were knowledgeable, polite and efficient. However in both cases, the amount of time that the salesman estimated for the job was substantially less than what it actually took.
Because they had to reschedule, I ended up taking a third day off my job costing me another full day's pay. Brewer did NOTHING! No call, no apology, nothing!

June 22, 2018
Unprompted review
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Reply from Brewer Carpet One Floor & Home

Hello Mr. Hand, Thank you for taking the time to send us feedback. We apologize for any delays or inconveniences. Offering the best customer service is something that we taking very seriously, and we would like to speak with you further about this. Please give us a call at 405-213-9791 if you would like to discuss this, our General Manager will be looking further into this situation.

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