Brewers Decorator Centres - York Reviews 

I am a painter and decorator and I recently made an order at brewers on Monday the 11th, I got so much paint and materials when I was in and then had to put the rest on backorder. I was told I could call in after Wednesday and pick it up, so I went in on Thursday and nothing, wasted an hour of my morning driving through for it. I was then told it will be there Friday and they will deliver it for me, Friday came around and nothing, so I rang and they said Monday. I rang again Monday they said it might be on the order and if it is they will send it out. Again, nothing. I rang again Tuesday morning to be told that it hasn't arrived and won't be on the delivery today and it might not even be in tomorrow for sure. All the time my customer was complaining about it blaming me and saying how unprofessional it is if I can't even get paint, and I was getting to the point in the job I couldn't carry on without it so I had to cancel my order with brewers and had to drive up to Darlington to get the paint I needed as that was the nearest place that had it and without it the job was at a standstill so it cost me 60odd miles of fuel and 2 and a half hours of lost time on the job I'm not getting paid for. I got the paint back to the job only to realise that the colour brewers sold me on my initial order which I got on the day was totally incorrect when I saw the colour it was actually supposed to be and when in brewers they said they could match the farrow and ball colour perfectly but it doesn't match at all, and I was refused a refund by the manager because I had already opened the tin and used some, so now I am stuck with a £76 tin of paint that is neither use nor ornament. Overall I am really not happy and will never use brewers again. It has effected my ability to get repeat work with this customer. I strongly recommend trade customers do not use brewers, might be fine for casual customers or DIYers but too unreliable for business use

Great customer service, nothing too much trouble.
Such a great choice of everything decorating.

Excellent service arrived ext day would definitely recommend

Great communication for delivery arrangements. Very happy, thanks.

Very friendly with helpful, knowledgeable advice and excellent service from Sandra and her team. Great range of products, 20% off with a Brewers card!

I live in Bridlington and ordered some undercoat paint at 7.10 am on line by 9am I had a curtesy call from you and by 11am you had delivered my paint to my door . Such fantastic sales service I would recommend you to all my friends and family . Fantastic job guy's fantastic service. Thanks Elaine pye