Brewers Fayre Reviews 

1,501
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, most reviewers were unhappy with their experience overall. People frequently complained extensively about poor food quality, mentioning cold dishes, badly cooked meals, unexpected ingredients, and extremely long waiting times during their visits. Visitors also described rude staff behavior, unhelpful management, slow service, and messy dining areas that clearly needed urgent attention. However, some customers also noted that certain meals were fresh, delicious, and well-prepared, while others found the overall service to be very pleasant. Guests appreciated the great choice of fresh vegetables, family-friendly play areas, and genuinely welcoming staff members who made their celebrations extra special.

What people talk about most

Staff

Consumers find staff experiences varied, with many reviewers praising attentive, friendly, and helpful team... See more

Service

Reviewers express mixed feelings about service, as many customers experienced extremely slow waiting times,... See more

Quality

Users describe ambiguous interactions with quality, as reviewers express deeply contrasting opinions on their... See more

Product

Clients share ambiguous opinions on product experiences, with reviewers reporting contrasting impressions... See more

Location

Customers consistently note ambiguous experiences with location, sharing mixed feelings about visiting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We booked a table for 17 people for a birthday meal and when we arrived we were greeted with a manager to say just so you know we need this table back by 2pm we were a little upset by this because the... See more

Rated 2 out of 5 stars

Staff are rude in Telford, Kettering. Not welcoming at all. Food is mediocre had both breakfast and carvery there and food was luke warm. Service level non existent with the exception of one young l... See more

Rated 3 out of 5 stars

Attended today for our Christmas dinner. This is our 3rd year in a row. Previous 2 years were great - staff, atmosphere and food quality. Today was not as good - staff were great - h... See more

Rated 2 out of 5 stars

Xmas day meal was very poor. Brussels were like bullets, was that spearmint instead of ordinary mint? I couldn't eat the food after putting that stuff on it, I love mint normally. Beef was very rare a... See more


Company details

  1. Restaurant
  2. Bar
  3. Brewery

Information provided by various external sources

Enjoy more of what you love - classic pub food at great value prices. Brewers Fayre, the perfect pub restaurant to visit with family and friends


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2K reviews

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No history of asking for reviews

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2.5

All reviews

(1,501)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Alan S at The Farrier

Alan S at The Farrier, Harlaxton Road, Grantham was the perfect host. He dealt with all our needs, was friendly and made our visit a pleasure. We will return because of Alan.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Our under 16s football team stayed here and booked a team meal together. The team could not have been more supportive, sitting the team together and looking after them as they had their first meal together, independent of parents. In particular, Megan was really kind and helpful

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Worst dining experience I have suffered…

Worst dining experience I have suffered in 60 years
Booked, as had a number of others, for a Sunday carvery.
This was Brewers Fayre Glastonbury.
Arrived on time and it wasn't particularly busy.
On checking in we were told they had no meat other than a frazzled small portion of gammon, (shoe leather more like)
They said there was more meat due out and would be 10 minutes but only gammon!
40 minutes later 2 very small gammon turned up!
They ran out of cauliflower cheese, the Yorkshire puddings had been under the hot pass for an age and were hard enough to use as cricket balls.
The sp called vegetable option was limp and carrots were black at the edges.
The roast potatoes that were out were worse than 2 day old aunt Bessie's
Mash potatoes had dried out and were virtually inedible.
Overall the food was old, stale cold and atrocious .
I have been in hospitality 25 years and have never encountered such a shambles as Brewers fayre Glastonbury
DO NOT RISK your fathers day meal at this place
As a footnote I said to the duty manager that it was no wonder they were closing in September and her reply was "so are lots of places"
Do the public a favour and close NOW and give the places that want to make the effort the business, as quithe frankly Brewers Fayre YOU JUST DONT DESERVE IT

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

We visited Bicester Brewers fayre on…

We visited Bicester Brewers fayre on Saturday 6 June we were greeted by a very rude and miserable member of staff. We had booked with friends at the same table which we have done many times before, we ordered our food and were told that we could only use one voucher per party, we have every other time used our own voucher and they have used there’s. We spoke to a manager who said that it was their policy that it was one voucher per party, we read the terms and conditions and it doesn’t say anything about only one voucher per party. The manager said it was because too many vouchers are being used, so why do you get sent vouchers that you can’t even use if you go out with friends, if we had sat at separate tables we would have both used our vouchers, so one of us got the offer of one main meal free and the others didn’t, it really didn’t make sense, will we be going back that’s a no will we recommend you visit no.

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

Went into Brewers Fayre Kettering for a meal after spending a few hours at the nearby hospital. Not a good idea very rude staff and had a lasagna ended up after 3/4 hour it arrived with the salad on a hot plate.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

We recently visited Brewers Fayre for…

We recently visited Brewers Fayre for the first timein Clarence pier southsea and my husband and were very happy with the results service was astounding staff was friendly and welcoming and food was absolutely fantastic on both times we went we went for dinner on th 40/05/2026 and then breakfast the next morning and was very happy with everything so I would definitely give them 5 stars and we will definitely be going back again thanku

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Sunny Sunday at the Sandpiper,

Enjoyed a Sunday Carvery at the Sandpiper Llanelli.

Shown to our table by Jake and Matt took our order; music playing outside and a sunny day.

Nick serving the carvery with Ahmed supervising.

Jay brought our food and Christina and Jay both busy clearing tables.

Nice to see Ashley back.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Two of us went to Brewers Fayre in Newhaven, waiting for the ferry. The place was just cold, no heating on at all and the meal was not much better. I have written to Whitbread, owners of Brewers Fayre but no response. It is on my list of places not to eat in.

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Afon Conwy Brewers Fayre.

Haven't been to Afon Conwy for about three years. When we walked in we remembered why. Place looked dirty, no money spent on upkeep or maintenance. Tables were sticky from spilt food and drink. Windowsills looked like someone had used paint stripper on them and hadn't bothered to rinse it off. Menus were stuck together with spilt food and drink. It was gloomy in all eating areas and just need a damn good vacuum and a wipe down with a decent surface cleaner. Area at rear was fenced off so you had no choice but to sit in this depressing area.
Good was alright though, improved from last time.
Won't be going back again though.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Try somewhere else

Visited Bideford Brewers Fayre, a miserable experience staff unfriendly service chaotic the manager ( who refused to give his name) became agitated & defensive when offered feedback
There are plenty of other nearby eateries nearby

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Chaos

Absolute chaos . We visited BF in Bideford. On ordering we changed options at the till but still had the original rejected choice added to our bill. The lasagne when it came was (unasked for) vegetarian. When acknowledged this was incorrect the right beef lasagne was delivered with less garlic bread. A very lukewarm apology and none offered by the manager who saw what was happening. We were staying in the premier inn adjacent to BF so unfortunately our breakfast is here as well. The staff are not welcoming.
Further to my previous notes we spoke to the manager who blamed us for the mix up saying we had ordered 3meals!!! A totally obnoxious man who should not be customer facing.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great food Great service love it

We have been coming to Brewers Fare for years and also stayed at the Premier Inn and I can honestly say some of the best meals I've had.....there rump steak medium is amazing better than Millar and Carter and alot cheaper....
We will surely miss them when they close
Great service great food....great value for money with there bonus club points and offers ...
Thankyou to all the staff...

May 17, 2026
Unprompted review
Rated 2 out of 5 stars

I remember why we stopped using the Aire and Calder now.

Staff were pleasant and chips were good. We arrived at 2 pm only 6 people or so in.
Everything fine till I ordered meals, told no fish available, so I ordered an 8oz sirloin steak and impressed on the girl I was very particularl. Medium with no blood (rested properly) and no large run of grizzle.
The steak arrived more than well done, almost impossible to cut with a great big wedge of hard grizzle the full length. I called the manager over and accepted a replacement would be ok. However my Wife had managed to eat her meal and finish her wine with no sign of my steak.
I therefore asked for it to be refunded and not to use my 40% voucher, so I'd offered full price for my wife's, even though her flat bread was as cold as ice.
Manager said she had refunded me via my card but as yet only the full payment has been taken.
Don't offer steaks if you cannot cook them, absolutely terrible and Chef/Cook should be ashamed.

May 14, 2026
Unprompted review
Rated 2 out of 5 stars

Went for lunch today the assistant…

Went for lunch today the assistant manager David is so miserable and rude not just to us the manager manager Ben who we have seen on other occasions is also rude and doesn’t seem to worry about his customers however there are a couple of people who work there who are very good

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Not worth it…

The staff member was very rude as we haven't booked as we was staying at premier inn next door but unsure what time we would get there

The food was awful the carvery not worth it
When I asked a question she made a fuss about it
Well not be returning here

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

DONT GO THERE

Went to Brewers Farye Castlewood Normanton
1st time going there and will be the last -
Over priced and the food very poor especially the masala curry , I recommend anyone to stay well clear of this at £11.99p it was so bad it was left there on the plate
After sending email to tell of our experience and the response back from Brewers Farye was disappointing to say the least - we just was given an apology and that’s all after spending our money and not eating there was no compassion what so ever.
I recommend anyone not to go there .

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service, was at the premiere Inn next door for work, went to get breakfast the next morning as was supposed to be available from 6.30, only to be told it's not on today and had the door slammed in my face.... what an experience...

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Howgate Brewers Fayre in…

Visited the Howgate Brewers Fayre in Whitehaven at the weekend for lunch
Delicious hot tasty carvery , great choice of meats,vegetables and potatoes
Lovely staff very attentive despite being busy
Well done The Howgate

April 19, 2026
Unprompted review

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