brickshop.nl Reviews 1,080

BEST INTERNET PRICE !!! VERY FAST DELIVERY !!! VERY GOOD PACKAGING PROTECTION !!! AMAZING UCS STAR WARS LEGO !!! MANY THANKS TO BRICKSHOP !!!

Communication and service are always excellent. I am amazed at how well packaged and secure the products are, and with very fast shipping (to Spain). Unbeatable prices, and always with a pleasant surprise.

My order was improperly packaged which resulted in damage to products inside.

Contacted them, hoping they would send a new, un-damaged product. They replied I had to first apply for a return, and the transportation costs would need to be paid by me.

I argued it wouldn't make sense I would have to pay for something which was not my fault. Got no reply ever since.

Edit: Brickshop requested more details through Trustpilot, and then proceeded to block my account on their website. A truly ridiculous company.

Product arrived damaged, customer service is completely incompetent and refuses to take responsibility, blaming the carrier instead. EUROPEAN LAW IS CLEAR: THE SENDER IS RESPONSIBLE FOR DELIVERY, THE SENDER IS RESPONSIBLE FOR DAMAGED PRODUCTS UPON ARRIVAL. This is a company run by clowns. I absolutely do not recommend this site or this team of incapable individuals.

Fast delivery, good information during and after the order process combined with great prices. This makes brick shop my favorite place to shop Lego, and they usually have some older and rarer sets as well.

Their customer service is usually fast to respond and helpful.

Customer service is a fraud. Items were sent back the same moment they were delivered as I ordered multiple items of the same Lego by mistake. Customer support says they are damaged and will not refund the whole sum. Moreover they refuse to send photo evidence of damages.

On my order, they used a construct of two or so boxes.. who in the world sell hundreds of lego's and has not boxes to fit items... ugh.. then they wrapped the lego in bubble wrap.. air does not compress, hence the lego will take the shock... how about shipping peanuts... I use biodegradable peanuts... just disappointed that they are not typical Lego people.. they would care about how it arrives.. buy some boxes boneheads...

Trash webshop. Avoid.

First order arrived with multiple damaged boxes.
On second order their payment provider mishandled the transaction, zero support or care from Brichshop, they've just promptly canceled the order with no information or support. Terrible user experience.

The packaging was not made properly and I received the boxes in a very bad condition. I’m still waiting to be get a fair solution.

I found this shop during the search of a LEGO product and comparing prices.
In all my orders up to now I can say that the order was very fast (ordered on Thursday, package was delivered on Saturday!) and the prices are lower than in other shops.
The quality was perfect, no damage, no problem, no delay.

I have ordered a LEGO Millenium Falcon UCS. I was obviously worried, since the set is huge and even if it was at discount, it remains expensive, but the box arrived on time and it was in perfect conditions. Good price and excellent service, I am very satisfied. Bravi!

Absolutely to avoid. If you are real collectors, you don't want to buy from this store. Terrible package, your items will arrive totally damaged and no support from customer service. This was my first and last experience with them

The most disastrous experience I have ever had as a buyer in over 40 years!!. This is my experience in 3 years (About 20 orders) of purchases from this company.
First some clarifications:
1. I am an experienced collector so my quality expectations are very high as a customer.
2. Whenever I buy, I try to group the orders in a better way in order to pay around more or less €300-€400.
3. I always use DHL Express on my deliveries for the fastest and more secure shipment.

- The most of the times the sets arrive damaged (With cutter marks, hits,..) and not only because of the carrier.

- The Customer Support is horrendous.The worst customer service I have experienced in over 40 years. The person who answers the emails, when he answers, is not friendly, he has absolutely no empathy and what is worse, he never gives an adequate solution to the customer's problem. He answers evasively and implying that the problem is exclusively a problem that the client has to solve on his own. Unheard!

Very very disappointed with Brickshop, no recommendable at all. I have terminated my relation with them and I hope that in the future the market will locate them in their place.

Fantastic service. Ordered 22/12 pm and it was delivered on 24/12, in time for Christmas eve. Very competitive price and excellent service. Highly recommend.

I placed an order on the 27th November. Delivery was attempted on the 1st December. The parcel is now delayed with the courier and Brickshop say that it will be up to 6 weeks before the investigation is concluded. This is a gift for Christmas and the only assistance offered by Brickshop is to open an investigation with postNT. They are not able to contact the courier in the UK, Evri, and ask for more information. Brickshop appear to have passed the responsibility for delivery onto the courier and have offered no alternative solution to resolve the order, other than to wait for the investigation to conclude. Brickshops courier in the uk, Evri, has been voted the worst for service in the UK for the second year running by Citizens Advice.

Do not buy from this company they sell things that are poor quality, and refused to give me a refund for a backpack I bought my son that he started using in September 3 and a half months later the straps are broken and it's useless to me €72.16 down the drain. Save yourself the hassle and but from a local shop that has good customer service not like this crowd who won't respond to you when they get sent the evidence of faulty goods.

Ordered 3/12 and delivered 7/12. Faster turner around time than deliveries within the same country! Well-packaged so arrived in perfect condition. Cannot fault this order.

Absolute disgraceful treatment of customers. Parcel was stuck for 3 weeks on out of delivery in the dutch post tracker. Tried to get brickshop to push for investigation, got condescending emails that I should not bother them as it's my own fault for using the "cheap" shipping option (They charged a 30 euro s&H fee n a 1500 euro order).

Turns out the post here tried to delivered it but did not ring my door and did not deliver the packetslip. I found that out after contacting the dutch post several times, and in the end someone gave me the new irish tracking number. I had to go and pick up my parcels myself and pay a taxi to drive them home with me.

If I would not have investigated myself and pushed with the dutch post (luckily I do speak dutch) the parcels woudl have returned soon enough, and I don't even want to know how that would have been dealt with by the so called customer service of this store...

Also according to the dutch post they did not start an investigation as they claimed in the first reply.

Their Customer Support, does not sign off with names, but just as brickshop team, probably so they can push around blame.

The Lego itself was packaged well and all so far has been complete, boxes in good condition as well except one small street box, but that one is not collectable in any way, so I don't care about that one.

Prices are okay to good, to slightly high for some stuff that is EoL or harder to find, but even those are still okay.

Would not order again based on interactions with the Customer Service.

Ordered online to Belgium. Nice quality, low price, in-time delivery!

I am very happy with the order. The package was delivered the next day. Fantastic service and great prices! Thanks Brickshop!