BRIDAL STORE Reviews 131

The best reviews! I was pleasantly surprised by such a wide selection of dresses 😍👌🏽. The service was amazing – even though I tried on almost the entire salon 🤭, the staff was always friendly, and smiles and good vibes never ran out.
A beautiful, clean, and elegant environment, high-quality dresses, and professional service. At my celebration, I truly felt special. Thank you for being amazing! 😍

I had a truly frustrating experience with this bridal store. From the start, the staff seemed disinterested and focused their attention on customers spending more on high-ticket items, making me feel like an afterthought. Two separate salespeople confirmed my dress was the right size the zipper only needed to be fixed since it was gaping open at the top when fully zipped, only to later tell me (after i had to ask why it hadn't been fixed after i had picked it up and tried it on) that it was wrong and that I needed a bigger one—then suggested I just return it. No accountability, no real solution, I am once again without a dress and have to go through the process again.

They promised to notify me when the dress was ready for pickup, but I never received a single message. Instead, I had to call them several times throughout the week, hoping someone would answer. Communication was completely lacking.

When trying to arrange pickup, they insisted on placing my dress in an unsecured box with no code or protection, which anyone could have taken—completely irresponsible. To top it off, they charged me 51kr for a paper bag I never asked for and flat-out refused to refund it, even when returning the dress.

They also kept trying to push products on me that I had already said I didn’t like. And when I pointed out the poor service, they brushed it off by saying “that’s just how it is in Denmark.” I’ve worked in retail in Denmark for five years—I’m very aware of what standard service should look like, and this was not it. My Danish partner and his parents agreed this treatment was unreasonable and unacceptable and they've never seen anything like it.

When I asked for a refund, I was told their MobilePay system was "conveniently" not working. Their initial solution? I should just write down my bank details and hope for a refund later. It was only after I firmly insisted that they process it immediately that they finally did so. Completely unprofessional and lacking any basic sense of customer care.

Shopping for a dress should be special—not stressful, dismissive, and filled with excuses. Save yourself the trouble and take your business elsewhere.

I’m so happy to finally find amazing place where you can feel always welcome 🙏 and have Great experience🌸 thank you unforgettable attention, glass of champagne made my day even better 😍I all ready both 3 dresses this year for me and 2 for my daughter. My dresses have been fixed by Rasa to fit my size , she has incredible gold hands to do so 🙏💕
•Professional
•Great communication
•Understanding of personalised needs.
•Can see and advise on what looks best for your body.
•Can fix dresses to your size so you Save your time 🫶
•Very good prices
•Very good quality
I’m looking forward next week appointment with you and your team so I can shine on Christmas⭐️ and new year’s🤩
Thank you 🌸⭐️🌸