YES CANTON PLEAS E EXSITING CUSTER WAS WITH TOWN CENTRE LIKE TO JOIN WITH CANTON PLEASE TWO HOOVER ROUND MY PHONE NUMBERIS 02922411700MRS GINA DOUGLAS CAN YOU DELIVER PLAES
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See what reviewers are saying
Thank god this company has gone bust and isn't accepting any new customers. If you miss a payment for any reason, they are allowed to phone you up to 3 times a day to each number they have on file (b... See more
Company replied
Been a customer for 10 years or more never been in arrears, until now because the staff dont know there right from there left, 7 phone calls 2 emails and 5 txts today because i now owe 3 weeks, well s... See more
Long term customer, and found staff at Harlow store very friendly and helpful. Sad to see your going out of business, and want to express best wishes to all at Harlow store, they became more than... See more
Company replied
Company details
Information provided by various external sources
We're the nation's leading weekly payment store. Our mission is to responsibly provide customers with a competitively priced, flexible and affordable way to access quality household goods. BrightHouse offers a range of top brand technology, from Smart Ultra HD TVs and laptops, to the latest washing machines, as well as stylish sofas and bedroom furniture. Any of our products can usually be delivered and installed within 7 days.
Contact info
5 Hercules Way, WD25 7GS, Watford
- 0800 526 069
- customer.relations@brighthouse.co.uk
- www.brighthouse.co.uk
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Reply from Brighthouse
Thanks for the feedback.
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Poor Customer Service
Ordered 2 phoned only one delivered they told phone coming on another day only to find out delivery cancelled then told another day to find out it reached local courier depot only to be sent back to sender been told might be another 10 working days still paying for phone insurance and bright care for something I dont have and no idea when it's going to arrive
I've been a longstanding customer of brighthouse Andover since it first opened but feeling totally let down
January 2, 2020
Unprompted review
Reply from Brighthouse
Mark, thank you for taking the time to let us know of this issue. I am sorry for any problems you appear to have encountered. I can see you took your agreements on 19/12; I can also see that you spoke with the Store Manager on 23/12. The Store Manager's notes suggest you received delivery of your items on 24/12; however, I will pass your comments over the the Andover store and ask them to review this to make sure you have all items you ordered.
First time customer after a very large screen tv
Purchased a 65" tv .from start to finish it was brilliant we weren't pressured into buying anything we didn't want because I knew what I wanted before entered shop
whole process took less than an hour.
January 2, 2020
Unprompted review
Reply from Brighthouse
Simon, thanks for the feedback. I am pleased you are happy with your TV and that the whole purchase was quick from beginning to end.
We got exactly what we wanted
We got exactly what we wanted, quickly, and with little fuss. The staff went over and above to satisfy our needs
January 2, 2020
Unprompted review
Reply from Brighthouse
Jason, thanks for the feedback, the comments are appreciated.
Reply from Brighthouse
Thanks for the feedback Christopher.
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Girls in store are amazing and friendly…
Girls in store are amazing and friendly delivery was quick very happy son
January 2, 2020
Unprompted review
Reply from Brighthouse
Michelle, thanks for the comments. I will work out which store you deal with and provide the feedback to them.
Appointment nightmare
Appointment nightmare. Countless calls. No empathy
January 2, 2020
Unprompted review
Reply from Brighthouse
Philip, I am sorry to learn of your problems, I can see you have already contacted Customer Relations with your concerns. Please be assured one of our Customer Relations Executives will be in contact as soon as possible.
Baird 43inch tv
Brought a brand new tv,which I am very with.thankyou for you custom
January 2, 2020
Unprompted review
Reply from Brighthouse
Darren, we thank you for your custom. Pleased you are happy with your TV.
Well I put in an order before Christmas…
Well I put in an order before Christmas never recieved it's been filed as an investigation and it's taking so long
January 2, 2020
Unprompted review
Reply from Brighthouse
I am sorry to hear of the situation. Unfortunately I cannot identify who you are from the Trust Pilot user name, therefore, if you have not already done so, it might be beneficial to contact Customer Relations on 0800 526 069 so we can look into this for you. Our lines are open Monday - Friday, 9am-5pm (Wednesday 4pm) and Saturday, 9am-3pm.
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Excelent service,great guys on the shop!
January 2, 2020
Unprompted review
Reply from Brighthouse
Brilliant, thanks for letting us know Florin.
Customer care at it's best
Went in did the credit check ordered two appliances we wanted (was only gonna get one) paid first month upfront appliances delivered within few days installed etc we weren't badgered into getting stuff we didn't need or want just plain genuine customer service (Torquay branch)
January 2, 2020
Unprompted review
Reply from Brighthouse
Pete, thanks for letting us know and the great feedback. I will ensure your comments reach the Torquay store.
The whole experience was a good one
The whole experience was a good one. I have only 1 criticism that's when the fridge freezer was delivered the men just dumped it in the middle of the kitchen floor. I had to move it to where it was going to live and it was a 6 foot high one so was also heavy. The shop staff were great.
January 2, 2020
Unprompted review
Reply from Brighthouse
Jane, good to hear you had a good experience. I am however sorry that the Fridge Freezer was not put into the desired place. If you would like us to speak with the delivery agent about this, please contact Customer Relations on 0800 526069, Our lines are open Monday - Friday, 9am-5pm (Wednesday 4pm) and Saturday, 9am-3pm.
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Excellent service and products
January 2, 2020
Unprompted review
Reply from Brighthouse
Thanks Clair, good to have the great feedback.
Your service was prompt and…
Your service was prompt and satisfactory.
January 2, 2020
Unprompted review
Reply from Brighthouse
Thanks for the feedback Kingsley, always nice to hear.
Came on time happy with my purchase
January 2, 2020
Unprompted review
Reply from Brighthouse
Good to hear, thanks Helena.
Delivery said could not get thro door…
Delivery said could not get thro door from passage to kitchen .Friend nd her mate 2 girls managed .ALSO keep getting texts sayin bout payments on Saturday mornings bfore lunch times twice sayin late charges of £12 will apply
January 2, 2020
Unprompted review
Reply from Brighthouse
Reginald, thanks for the feedback. When an agreement is taken, it is your responsibility to ensure the dimensions of the item will fit through your doorways. When our delivery agents arrive, they will also assess if they are able to move the item safely and if they do not feel it will be a safe transition into your property, they may decline the delivery. If you chose to move the items with friends, this is your choice.
Regarding the texts messages, if we have not received your payment by lunchtime on Saturday, as a matter our courtesy, to avoid a late fee which would be applied at the end of the business day, an automatic message is sent to you. We have found by doing this, more people remember their payment is due and so late fees are avoided. I am sorry if the message does not suit your requirements.
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Reply from Brighthouse
Pearl, thank you, it is just the kind of feedback that makes us realise we are doing a good job.
Excellent service many thanks
January 2, 2020
Unprompted review
Reply from Brighthouse
Thanks Mark, good to hear. Appreciate the comments.
Reply from Brighthouse
Thanks for the feedback Teresa, good to know you're happy with your item.
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