Brilliance.com Reviews 

4,702
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning beauty of the products, often describing their items as perfect. Many people highlight the outstanding customer service, noting helpful, knowledgeable, and responsive staff. Consumers also find the ordering experience easy and simple, appreciating the smooth website navigation, customization options, and timely delivery. However, some customers also noted concerns regarding product quality, with instances of defective backings or rings deemed unsafe due to potential diamond loss. A few reviewers also felt that customer service was problematic, citing poor communication or difficulties resolving issues like exchanging unsatisfactory items.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight and satisfaction with... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the phenomenal... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, knowledge,... See more

Order

Customers consistently note positive experiences with order, praising the easy purchasing process and timely... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched high and low for the perfect ring. Finally stumbled upon brilliance found the exact cut of the diamond that I wanted and the setting that was beyond gorgeous. Wanted a lab created diamond for... See more

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

Hi everyone. I was worried at first ordering from here because I couldn’t find much online about people purchasing from here. However I am over the moon with the ring I got for my fiance. The customer... See more

Company replied


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,702)

686 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first purchase with…

This was my first purchase with Brilliance and I was very pleased. They were very helpful and patient with me throughout the process.

December 27, 2025
Unprompted review
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Reply from Brilliance.com

Hi Chad! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

Rated 5 out of 5 stars

My wife and me were looking for wedding…

My wife and me were looking for wedding bands. Brilliance had our bands created and shipped to us pretty quickly. Quick responses to any questions we had and updates. I recommend going to brilliance for any jewelry now.

January 17, 2026
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Charlie. We are always happy to serve you!

Rated 5 out of 5 stars

The ring came out beautifully

The ring came out beautifully. It exceeded my expectations! Customer service was amazing as well as the quality. Would definitely order from them again. Please get your engagement ring from them you will be ecstatic with how great it turns out.

April 16, 2026
Unprompted review
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Reply from Brilliance.com

We are so happy to know that we have exceeded your expectations. Thank you so much for your purchase, Christian!

Rated 5 out of 5 stars

Highly recommended

I had an awesome experience ordering through Brilliance. The website is super easy to use and makes building a custom ring a breeze.

I built a custom ring for my fiance and she absolutely loves it. She constantly gets compliments on it and people always ask where she got it from. I highly recommend Brilliance.

November 17, 2025
Unprompted review
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Reply from Brilliance.com

Hi Geoff! Thank you so much for your kind words and recommendation! We are very happy to hear that you had such a positive experience with Brilliance. Your support means the world to us!

Rated 5 out of 5 stars

The ring I got was beautiful

The ring I got was beautiful. They kept in contact with me through the process and let me know what day exactly it would be delivered. My now fiancée loves it. Thank you so much!

February 15, 2026
Unprompted review
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Reply from Brilliance.com

We are very happy to know this, Eric! Wishing you both a future filled with love and happiness. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Brilliance.com is… Brilliant!

Brilliance.com provided such a wonderful experience! We had a few questions, which were promptly answered when calling in, and we ended up placing a custom order due to size. We were updated during the process, and greatly impressed when the ring arrived. This is a top-notch company that takes the utmost care in customer service and delivering a stunning product. We couldn’t have been happier with the experience.

December 19, 2025
Unprompted review
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Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future, Jon!

Rated 5 out of 5 stars

Great quality

Great quality

January 17, 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Tyler. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I explained that I needed the ring by…

I explained that I needed the ring by Christmas and they prioritized my order. It was perfect! Great company!

December 24, 2025
Unprompted review
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Reply from Brilliance.com

Hi Michael! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring. It exceeded my expectations. And they were fast with the customization and delivery

December 16, 2025
Unprompted review
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Reply from Brilliance.com

We are so happy to know that we have exceeded your expectations. Thank you so much for your purchase, Evan!

Rated 5 out of 5 stars

My wife loved her 7ct ring

My wife loved her 7ct ring. The ordering was easy and it looks better than expected. I would buy from Brillance again, they were great!!

February 2, 2026
Unprompted review
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Reply from Brilliance.com

That is perfect! Thank you so much for choosing Brilliance!

Rated 5 out of 5 stars

Great service and quality

Timely delivery and high-quality products!

December 20, 2025
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Samuel. Looking forward to serve you again!

Rated 5 out of 5 stars

Unbeatable Company

Unbeatable prices. The loose diamond was stunning. Wife loved it! Would recommend to anyone. About to buy my daughters birthday present…and only one place I will shop for jewelry…

December 1, 2025
Unprompted review
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Reply from Brilliance.com

Hi Mike! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Recently purchased a lab grown diamond…

Recently purchased a lab grown diamond engagement ring. It was a wonderful quality ring and staff was excellent in helping with preparing the order. A beautiful ring and setting at a terrific value and price. The order was timely and I was informed of the process from order to setting and delivery date.

November 13, 2025
Unprompted review
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Reply from Brilliance.com

Hi Matthew! Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

My fiance loved the ring

My fiance loved the ring. Customer service was excellent. Looks as good if not better than the high dollar companies

November 1, 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Josh. We are always excited to serve you!

Rated 5 out of 5 stars

There isn’t a nicer diamond out there

There isn’t a nicer diamond out there. This is one of the nicest rings I’ve ever seen and I spent a fraction of what others spent on rings. My wife has received nothing but compliments since she got the ring, and “wow, how much did that cost?” I will never buy from any other place.

November 13, 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you so much for sharing your positive experience with Brilliance, Philip!

Rated 5 out of 5 stars

We bought a diamond from them

We bought a diamond from them. 2.58carat lab grown blue green. I was able to search and find the color I wanted for my engagement center stone. I also love the communication and also the price and quality is amazing. Even the jewelry that set my stone agreed they couldn’t have given us a better price on that diamond. So happy with it. My soon to be husband kept saying are you sure you shouldn’t have gotten a bigger stone lol.

March 6, 2026
Unprompted review
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Reply from Brilliance.com

Hi Sharlai! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Brilliance is simply brilliant

Brilliance is simply brilliant! From the ease of use of the website, the ability to use multiple payment forms, the communication of the customer experience reps and the overall ease of the entire process, Brilliance does a fantastic job. I'm glad I chose them and my wife LOVES the ring!

January 16, 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We greatly appreciate you for sharing your amazing experience with us, Kenneth! Thank you for choosing Brilliance!

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