Bristolcameras Reviews 

1,615
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Ordered a Canon interface cable on 30th July 2026 no further correspondence after ether invoice. Reached out multiple times via email no response. The cable still hasnt arrived or response and we are... See more

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Rated 5 out of 5 stars

ordered my husbands present, was a great price, is brill quality and the delivery was fast, with email updates about dispatch etc. also v well packed for protection and eco too.

Company replied

Rated 4 out of 5 stars

They have the lowest price of the camera I have been looking for. Item delivered and I am very happy with my purchase. The only thing that I can say is that it took a couple of days before they have m... See more

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Rated 5 out of 5 stars

Great selection and competitively… Great selection and competitively priced. A personal service and quick delivery. They call you to let you know delivery date and check you'll be in which i think is... See more

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Company details

  1. Photo Shop

Information provided by various external sources

Bristol Cameras offer Digital Cameras, SLR Lenses, Binoculars and More. Buy online or in store at the UK's Best Prices.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(1,615)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome experience from the start

Awesome experience from the start. I first called Bristol Cameras to get some advice to help me chose the right piece of equipment. Spoke to a very knowledgeable and friendly person who confirmed stock level, delivery options and also next steps for ordering. Great customer service !

Online ordering was simple, effective with good communication on progress of order via email. They use reputable delivery company (DHL) who delivered on time.

Great price, great service, will use Bristol Cameras again for sure !

Thank you !

January 9, 2025
Unprompted review
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Reply from Bristolcameras

Bristol Cameras send our Very Best Wishes for the coming year. Thank you for taking the time out to express your appreciation

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Rated 5 out of 5 stars

Canon DCC-1950 case

Canon DCC-1950 case, Great product, all as advertised and quick delivery. A perfect fit for my Canon g5x mark II

January 8, 2025
Unprompted review
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Reply from Bristolcameras

So pleased to hear and wish you a Great New Year

Rated 1 out of 5 stars

nikon lens hood delivery failure.

I ordered a nikon lens hood on early monday 30th december, 9.30ish i receive email to confirm they have received my order, then at 12.44pm i get another email to confirm dispatch, so i think great it is on the way, WRONG , i get another email at 4.32pm confirming tracking details, so i start tracking it , and guess what it has not been collected, so i phone the store on thursday 2nd jan, to be told it has definately been picked up, then the shop guy says it missed the 4.00pm collection cut off, so why the hell did it fail the cut off when i received all other information about it earlier in the day, so then he says it definately got picked up and should be with me on that day i phoned them to which i tell the person on the end of the phone that royal mail tracking says that they have not recieved it, so he says i will have a look around for you and if it is still here will email you later, suffice to say i am still waiting for it and i know it will not turn up, so i have reported them to paypal to get my money back , do not use these idiots as you will be told a pack of lies , i will never use this company again and will have to reorder my lens hood from a reputable camera shop.

January 2, 2025
Unprompted review
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Reply from Bristolcameras

RESPONSE
Mark Williams, If we were to call you an idiot and a liar and never to show your ugly face at our reputable company, I am sure you would take great offence. If you recheck your PayPal payment confirmation and email confirmation from Bristol Cameras I would respectfully correct you on a few points rather than give insults, as you did not order this lens hood early Monday 30th December. You infact placed your order on Sunday late at 10-00pm when we were closed. We emailed you the very next working day at 8.22am on 30th when we reopened after a busy Christmas and prioritised your order and sent out the same day. I would also respectfully ask that if you enquire with Royal Mail as to their procedures, that the tracking number is infact emailed to you from Royal Mail once the driver has scanned the postal bag as having collected.

So to sum up, within a few hours of downloading your order, we processed and had your item collected by Royal Mail. "Well Done To Those Staff" Once goods leave us it is completely out of our hands. We learn that the reason for your delay is due to 2x Royal Mail sacks went missing and therefore several other customers who have also been inconvenienced has taken a far more understandable approach rather than go out of their way to write an abusive review.

On a more positive note to those more patient customers, who we would like to wish a great NEW YEAR, Royal Mail, have confirmed that both sacks have now been located and being sent to the correct depo so as to be delivered shortly. If you would like a contact and telephone number from our Royal Mail Support, so that you can clarify the facts we are more than happy to provide

MARK WILLIAMS ORIGINAL REVIEW
I ordered a nikon lens hood on early monday 30th december, 9.30ish i receive email to confirm they have received my order, then at 12.44pm i get another email to confirm dispatch, so i think great it is on the way, WRONG , i get another email at 4.32pm confirming tracking details, so i start tracking it , and guess what it has not been collected, so i phone the store on thursday 2nd jan, to be told it has definately been picked up, then the shop guy says it missed the 4.00pm collection cut off, so why the hell did it fail the cut off when i received all other information about it earlier in the day, so then he says it definately got picked up and should be with me on that day i phoned them to which i tell the person on the end of the phone that royal mail tracking says that they have not recieved it, so he says i will have a look around for you and if it is still here will email you later, suffice to say i am still waiting for it and i know it will not turn up, so i have reported them to paypal to get my money back , do not use these idiots as you will be told a pack of lies , i will never use this company again and will have to reorder my lens hood from a reputable camera shop.

Rated 5 out of 5 stars

Absolutely fabulous service.

Absolutely fabulous service.
Ordered Rodinal developer on Saturday 21st December when the rest of the world seemed to be out of stock.
Received it on Tuesday 24th.
We are talking Christmas time when things get busy.
Will definitely be dealing with Bristol Cameras again.
Cheers!

December 24, 2024
Unprompted review
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Reply from Bristolcameras

Very good to hear, if you need any advice on dark room please call Chris who is our expertise

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Rated 5 out of 5 stars

Excellent Service …

Ordered a Tenba Axis v2 20l backpack late Thursday afternoon, bag dispatched Friday , delivered on Monday, Well pleased with service.

December 23, 2024
Unprompted review
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Reply from Bristolcameras

thank you Sir and trust you had a great Christmas

Rated 5 out of 5 stars

Brilliant shop

Great service. Lovely and helpful staff. Great products in this day and age of chemicals being hard to find. And great prices too, for both the product and delivery.

December 16, 2024
Unprompted review
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Reply from Bristolcameras

Christmas greetings to your from our team. Thank you

Rated 5 out of 5 stars

Lee Filter Holder, Hood and Filter

Purchased a used Lee filter holder with lens hood and Little Stopper filter from Bristol Cameras. Goods arrived within a couple of days, nicely packaged, and I am delighted with condition of the items at the price. First time purchase from Bristol Cameras and would happily shop there again.

December 16, 2024
Unprompted review
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Reply from Bristolcameras

Merry Christmas to you and trust you will have a lovely time

Rated 5 out of 5 stars

Wow what fantastic service

Wow what fantastic service. I placed my order this morning and within 2 hours my order was dispatched. Great service will defo use again.

December 13, 2024
Unprompted review
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Reply from Bristolcameras

Always encouraged to hear of customers appreciation

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Rated 1 out of 5 stars

Poor service

Ordered a weather station on the November 23rd and received an e-mail order confirmation immediately.
Two weeks passed and nothing received so I called the shop and was told the item would be coming into stock in the next couple of days.
Another week and no item or communications so I called again and spoke to a chap called Neil.
He confessed that my item had come in 8 days ago but it was not allocated to my order (which I guess was at least honest of him) so it was just sat there.
I had grown fed up of waiting to be honest so I just cancelled the order.
Not a good experience and, although the price was competitive, I probably would avoid using them again based on this episode.

December 12, 2024
Unprompted review
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Reply from Bristolcameras

Of course we will always do our very best to ensure these kind of errors are infrequent, as an honest response often leads to 1 star reviews. In fact almost all errors lead to customers going out of their way to write a 1 star reviews and yet excellent service is rarely appreciated. However we have made a mistake and again apologies as this time of year is challenging

Rated 5 out of 5 stars

Great price and a great range

Great to see that there are still a number of traditional Photographic shops out there. Highly recommend Bristol Cameras for price and a great range of all things photographic including 35mm film & film devoloping.

December 5, 2024
Unprompted review
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Reply from Bristolcameras

We love customers like yourself how value the traditional film and developing services as well as those that are also interested in digital

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, from identifying which products I wanted to a very fast delivery.

December 4, 2024
Unprompted review
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Reply from Bristolcameras

Good to hear and trust you will have an exciting build up to Christmas

Rated 1 out of 5 stars

Appalling service

I ordered a lens hood on the first of November. I rang today the fourth of December to ask what has happened to it. The man said he would check what has happened to it. I then received an email saying I have a refund from Bristol Cameras. I should have read the Trust pilot reviews before I placed the order. There service is absolutely appalling to say the very least. Buy from this company at your own peril.

In reply to your reply, I specifically told you not to cancel the order as I still wanted the lens hood as I had already waited a month. You said you wouldn't and then did exactly what I asked you not to do and cancelled my order. You told me on the phone in mid November that I would get my order buy the end of November, but you didn't contact me to tell me one way or the other what had happened to my Order. I only found out when I phoned you on the 4 of December that you still didn't have the item in stock. Saying it's poor service would be the understatement of the century

December 4, 2024
Unprompted review
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Reply from Bristolcameras

Dear Mr Ankrett, you called and expressed your annoyance which we share as the item you ordered from the original email we sent you, said this was a special order. Below is the email we sent which has lead to your 1 star on both Trustpilot & Google review and can only continue apologies that this was not sufficient

Dear Customer,

We share your annoyance and frustration as we are very much in the hands of Pentax and convey ETA from Pentax to yourself. As we do not wish to hold your funds adding to your frustration a full refund has been processed and once Pentax are able to supply this lens hood we will update you and if still required you can then place your order,

Again apologies

Bristol Cameras

We gather from your latest update that you no longer wish to be updated when stock arrives? If that is not the case please do let us know

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Rated 5 out of 5 stars

Excellent service and great price

Excellent service from my initial call to ask about budget binoculars, through ordering and delivery.
Best price I found for the Pentax SP 10 x 50s, very pleased with them.
I will buy again from Bristol Cameras and I'm very happy to recommend them.

November 25, 2024
Unprompted review
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Reply from Bristolcameras

You do have an incredibly bright and sharp pair of Pentax SP binoculars that will give you many years of great viewing. Enjoy the build up to Christmas

Rated 5 out of 5 stars

Good service

Very simple to use online account creating and ordering, the items I ordered were well packaged and delivered quickly.

November 24, 2024
Unprompted review
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Reply from Bristolcameras

Always pleased to hear Sir and thank you

Rated 5 out of 5 stars

Great service for ordering 35mm film

I purchased some 35mm film which was received quickly, the price was good too. The film had long expiry dates and was well packaged for posting.

November 13, 2024
Unprompted review
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Reply from Bristolcameras

We are always keen to keep fresh stock on film and pleased goods arrive in good time

Rated 5 out of 5 stars

Speedy delivery

Having read other reviews regarding the slow delivery times, I called the shop to ask if the item I wanted was in stock and how long the delivery would take. I was assured the item I wanted would be with me with a few days. I ordered the item and it was despatched the next day, and received in 2 days. All well packaged. All positive from my point of view.

November 13, 2024
Unprompted review
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Reply from Bristolcameras

Our team work incredibly hard to get orders sent out ASAP and pleased as like a majority of orders everything went smoothly, however on rare occasion hiccups do happen and there is never any hesitation in customers airing their frustration. However unlike so many successful orders, we are please on this occasion you have taken the time to air a positive response

Thank you

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Rated 5 out of 5 stars

The best camera shop in the UK

Bristol Cameras is my go to camera shop for all my photographic needs for a few years now. I started buying because of their prices always being the best in the market, and on the rare occasion of not I still buy it from them for the excellent service I get every single time.

November 6, 2024
Unprompted review
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Reply from Bristolcameras

Very loyal indeed and our team are honoured

Rated 5 out of 5 stars

Just ordered a used Tokina wide angle…

Just ordered a used Tokina wide angle lens from Bristol Cameras. Great service, price and the lens is in incredible condition - thank you!

October 28, 2024
Unprompted review
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Reply from Bristolcameras

Thank you Sir, we are thrilled that you have expressed your appreciation

Rated 5 out of 5 stars

Perfect!

Great price, quick delivery, very pleased with the service - Will be back, perfect.

November 1, 2024
Unprompted review
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Reply from Bristolcameras

and we very much look forward to you revisiting us again

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