Excellent company, kept us informed at all stages. Great installation team James and John were efficient, knew their work and were clean and tidy. Thanks guys. Everyone whose seen our new flat roof a... See more
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Review summary
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From start to finish it was a very good service. Was told it would take around 12 weeks but due to it being done for an elderly vulnerable person and that his old door couldn’t be locked properly, the... See more
Company replied
Britelite were very helpful and thorough throughout the process. They kept us informed ant all times and kept to the time schedule arranged. Geoff the fitter arrived promptly and worked tirelessly... See more
Company replied
After a small delay of actual instalment which was for a perfectly valid reason the guys came with the scaffolding on the day expected and did a good job erecting it with care and caution regarding th... See more
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Company details
- Double Glazing Installer
- Aluminum Frames Supplier
- Conservatory Specialist
- PVC Windows Supplier
- Roofing Contractor
- Window Installation Service
Written by the company
Britelite Home Improvements has been fitting quality home improvement products in Kent, Sussex, Essex, Surrey and London for over 50 years! Britelite started with John Baxter and Arthur Clacy in the showroom/offices in Lower Stone Street in Maidstone, with two teams of fitters and two administrators. Now, in 2025, we have our Head Office in Parkwood Trading Estate, Maidstone which also houses one of our conservatory show centres. We have over 40 teams of fitters and over 60 staff members, all of whom are committed to the task of making your installation run smoothly.
Triple A Rated.
Written by the company
- We're commited to our customers.
- We are so confident that we offer the best, most secure and energy efficient products on the market, we provide our customers with our Triple A-rated promise: A-Rated energy efficient glazing and secure windows. Britelite install Triple glazed Windows as standard, which are A++ rated and include a 10 point locking system meaning your home will be warm and secure. A-Rated fitters are fully trained to industry standards. Our fitters have the BSI KiteMark for the installation of window and doors and have achieved or are working towards the NVQ for the installation of windows and doors. A-Rated company that will give you an honest and value for money first class service. It has been Britelite’s policy to be open and honest with every customer, which is why we offer our best price first time – every time, with no hidden extras, our prices always include VAT and Fitting.
Britelite's Guarantee.
10 Year fully transferable Guarantee.
All of our Windows, Doors and Conservatory installations come with a fully transferable 10 Year Guarantee. If during this time you have any problems you can contact our service department at our head office on 0800 505070.
Contact info
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY, United Kingdom
- 0800 50 50 70
- sales@britelite.co.uk
- www.britelitewindows.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Great company
Great company. From start to finish the whole process was easy, informative and professional. I was updated at each stage and I found Geoff very professional. He arrived on time, and once finished he asked me to take a look, test out the windows and answered any questions.
June 27, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you found the whole process easy, informative and professional from start to finish. We’re delighted our communication kept you informed throughout, and Geoff will be pleased to hear his professionalism, punctuality and willingness to answer your questions made such a positive impression.
Kind Regards,
Britelite Home Improvements
From booking an appointment for a quote…
From booking an appointment for a quote to installation everything was top notch. The updates from contract signing was amazing. I was kept informed at each stage of the process as my product was being developed. The delivery was 4 weeks ahead of schedule. Definitely recommend Britelite for windows and doors installation.
June 16, 2026
Reply from Britelite Home Improvements
It’s fantastic to hear you had such a positive experience from your initial enquiry through to installation. We’re delighted our communication throughout the process kept you well informed, and it’s great to know your installation was completed ahead of schedule.
Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the service. We’re delighted the team’s efficiency, punctuality and polite approach made such a positive impression.
Kind Regards,
Britelite Home Improvements
Geof and Liam did a stunning job
Geof and Liam did a stunning job. Polite and very efficient
June 19, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s fantastic to hear you were so pleased with the installation. Geoff and Liam will be delighted to know their polite manner and efficient workmanship made such a positive impression.
Kind Regards,
Britelite Home Improvements
Britelite are a joy to deal with
Britelite are a joy to deal with
Polite, user friendly, great price, efficient, clean and tidy and I am delighted with my new upstairs and downstairs bay windows
March 17, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you were delighted with your new bay windows. We’re pleased the whole experience was smooth and enjoyable, from the pricing and service through to the installation, and that everything was completed efficiently and left clean and tidy.
Kind Regards,
Britelite Home Improvements
Great experience
We recently had new windows fitted by Brightlite and are extremely pleased with the whole experience.
From the initial consultation through to installation, the team was professional, friendly, and helpful. The fitters Geoff and Liam arrived on time, worked efficiently, and left everything clean and tidy when the job was completed. No hesitation to answer questions or give advice about the windows.
The quality of the windows is excellent and has made a real difference to the appearance of our home. The workmanship was first-class, and every detail was finished to a high standard. People have commented on how good the windows looks.
We would happily recommend Brightlite to anyone looking for new windows and would not hesitate to use them again in the future.
May 28, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new windows and the overall experience. We’re delighted Geoff and Liam’s professionalism, workmanship and willingness to answer questions helped make the installation run smoothly, and that the finished result has made such a positive difference to the appearance of your home.
It’s great to know you would recommend us and consider using Britelite again in the future.
Kind Regards,
Britelite Home Improvements
Very efficient and nicely fitted…
Very efficient and nicely fitted windows, very satisfied. Fitters were very nice and explained everything to be understood.
June 11, 2026
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new windows. We’re delighted the installation was carried out efficiently and that the team took the time to explain everything clearly throughout the process.
Kind Regards,
Britelite Home Improvements
Very good attention to detail and…
Very good attention to detail and professional workmanship from start to finish by Geoff and Liam
Thank you both
June 2, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s great to hear you were so pleased with the installation. Geoff and Liam will be delighted to know their attention to detail and professional workmanship made such a positive impression from start to finish.
Kind Regards,
Britelite Home Improvements
Passed often between two departments…
Passed often between two departments who managed roof and window installations. Anything slightly out of the ordinary was always greeted with "they'll be an extra charge"
Promised everything and in the end delivered very little apart from the fitter Kris who was very good
June 9, 2026
Reply from Britelite Home Improvements
Thank you for your feedback. I’m sorry to hear about the confusion caused between departments and the concerns around additional charges. This is not the experience we aim to provide. We’re pleased to hear that Kris delivered a good service, and we will ensure your comments are reviewed so we can improve going forward.
Kind regards,
Britelite Home Improvements
Excellent company
Excellent company, they kept me informed at all stages. Really good installation team, who professionally fitted my new ten windows and two doors, Lambi was great at explaining things and answering my questions, he did a very good job and I was very impressed his standard of work. I'm really pleased with the work done and am very glad I selected Britelite from other companies to do my house.
June 6, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s fantastic to hear you’re so pleased with your new windows and doors, Dave. We’re delighted the communication throughout the project met your expectations and that the installation team delivered such a professional service.
Lambi will be especially pleased to hear your kind comments about his workmanship, attention to detail and willingness to answer your questions along the way. We’re thrilled you chose Britelite and are so happy with the finished result.
Kind Regards,
Britelite Home Improvements
Efficient
Efficient. Pretty good job. Didn't overly explain what when and how and moved a few bits without asking bit overall a good job.
June 8, 2026
Reply from Britelite Home Improvements
Thank you for your feedback. We’re pleased to hear the work was completed efficiently and to a good standard. We’re sorry that the communication on the day could have been clearer, and we appreciate you highlighting this so we can continue to improve.
Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements
Very pleasant and helpful work team
Very pleasant and helpful work team. Left the house
tidier than when they started. Gave good instructions to how the windows and doors worked. Second time using this Company.
June 4, 2026
Reply from Britelite Home Improvements
It’s lovely to hear you had such a positive experience with the team, Lesley. We’re delighted they were helpful, considerate and took the time to explain everything clearly, while leaving your home so clean and tidy afterwards.
It means a great deal that you chose Britelite for a second time.
Kind Regards,
Britelite Home Improvements
Excellent service from Britelite very…
Excellent service from Britelite very well priced, installation a breeze and the patio doors look great!
June 4, 2026
Reply from Britelite Home Improvements
It’s great to hear you’re so pleased with your new patio doors, Sean. We’re delighted you found the service excellent, the pricing competitive and the installation process smooth and straightforward.
Kind Regards,
Britelite Home Improvements
The Sales process and product great, delivery needs work
The Sales process was great and the quality of the product is excellent, internal processes need some work. George was super respectful to our situation and very knowledgeable in the recommendations' that he made. However, one of our key requirements was speed as we were in the process of selling the property. We were given an indication that it would take between 3 and 4 weeks once the survey was done for the installation to be completed. The survey was done but took a week for the report to be submitted. It then appears there was then an outstanding query that was not submitted back to the Sales teams efficiently. This resulted in another two week delay and required two calls to customer services to be resolved. Only then did the 3-4 week timeframe kick in resulting in a 6-7 week overall duration after the survey was done.
April 8, 2026
Reply from Britelite Home Improvements
Hi David,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the quality of the product and the service provided by George. We will be sure to pass on your kind comments to him.
We are, however, sorry that delays within our internal processes affected the overall timescale of your installation, particularly given the importance of completing the works promptly during the sale of your property. Your comments regarding communication and the handling of the outstanding query have been noted and will be reviewed as part of our ongoing efforts to improve our customer journey.
Thank you for choosing Britelite.
Kind regards,
Britelite Home Improvements
Very pleased with installation
Very pleased with installation, Geoff and Liam were very professional did what needed to be done in very hot weather on the day.
May 26, 2026
Reply from Britelite Home Improvements
It’s great to hear you were pleased with the installation. Geoff and Liam will be delighted to know their professionalism and hard work stood out, especially while working through such hot conditions to complete the job to a high standard.
Kind Regards,
Britelite Home Improvements
Great job
Great job. Very pleased with my new window Geoff & Liam were polite a friendly and didn’t leave a spot of dust. Very professional. Highly recommend. Thank you guys
May 27, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new window, Donna. We’re delighted Geoff and Liam’s friendly, professional approach made such a positive impression and that everything was left spotless on completion.
Thank you for your recommendation.
Kind Regards,
Britelite Home Improvements
Great follow up service
The initial window installation was completed on the quoted date to a very good standard. The window (tilt and turn) itself looks good and operates with no issues. The only problem was the interior glass had a scratch that was promptly replaced under the guarantee. Overall very good service.
May 28, 2026
Reply from Britelite Home Improvements
It’s great to hear you’re pleased with both the installation and the quality of your new window, Brian. We’re also delighted any issues were resolved promptly under the guarantee, helping to ensure everything met the standard you expected.
Kind Regards,
Britelite Home Improvements
Recently had my windows installed with…
Recently had my windows installed with Britelite, very pleased with quality and installation performance. Lambi was very professional, approachable, reliable and did amazing job with windows.
May 14, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new windows. We’re delighted the quality of the products and installation met your expectations, and Lambi will be pleased to hear your kind comments about his professionalism, reliability and workmanship.
Kind Regards,
Britelite Home Improvements
Great worker by Britelite
Thank you to Andrew and Ryan for fitting my new front door, you were polite and worked very cleanly. You took in to consideration my height when fitting the door furniture which is important to an elderly person. From the sales person to each staff member who helped you were all helpful and kind. Great product, quality door and great workers. This work was carried out at my mother in laws home, she was very happy with the work and the two gentlemen who replaced the door. Many thanks.
May 26, 2026
Unprompted review
Reply from Britelite Home Improvements
It’s wonderful to hear you’re so pleased with your new front door. We’re delighted Andrew and Ryan’s thoughtful approach, attention to detail and considerate installation made such a positive impression. It’s especially lovely to hear they took the time to ensure everything was fitted to suit your needs.
We’re also pleased the service and quality of the product met your expectations throughout.
Kind Regards,
Britelite Home Improvements
We being working with you guys I told…
We being working with you guys I told the contractor where the switch was for the window fan and messed up the fuse they also broke the letterbox more like the flap of the letter box Plus they're broke too windows you lot are cowboys you was only come in to change our windows and made it 10 times worse we only used you guys because of our hoseing time because you are cheap new I know why the 2 days the workman was in our flat nothing what right
May 26, 2026
Unprompted review
Reply from Britelite Home Improvements
Hi Mark,
Thank you for your review. We are sorry to hear about the concerns you have raised. Unfortunately, we have been unable to locate any customer record based on the information provided, and we have contacted you directly but have not received a response.
To help us investigate this properly, kindly reply to our email with the requested details so we can assist you further. Once we receive this information, we will be able to look into the matter and support you accordingly.
Kind regards,
Britelite Home Improvements
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