Britishbathroomcompany Reviews 

Great company and good customer relations would def recommend.

I am currently waiting in q delivery since 2nd July. No one answers their emails or phone calls. Meanwhile, my fitters are expecting delivery. Poor

I used this company to order a tap that is extremely difficult to get, as it is no longer being produced. The company went out of their way to source the product and they kept me updated on the process (there was an inevitable delay in getting it). I was able to speak to somebody by phone when I needed to check something (rare these days) and my order arrived in perfect condition and at the time agreed. I was delighted with the service and product I received.

Absolute awful.
Stay away from this company. They take your money. Then that is it . They do not answer the phone , they do not respond to any e mails and they lie about there stock. Wish I had looked on trust pilot before using them.

We ordered (and paid for) two high end sinks on the basis they were in stock and could be delivered within 5 working days. They weren’t. Neither was there any communication to say that they weren’t going to be delivered. The phone lines were not answered despite multiple calls on multiple days. I managed to get through to a different department a week later who confirmed they still didn’t have the stock despite still showing ‘in stock’ on-line. I sent emails - no reply, l sent recorded delivery letters to both Directors (as registered at Companies House) and the Head of Customer Services - no reply and l continued to try and get through on their customer services number - sometimes it just ‘cut out’. I received an email from a courier company weeks later to say they were going to be delivered and called them to refuse the order. I received a refund a couple of weeks afterward on Paypal - still without a single communication from the company themselves. Their lack of delivery put our kitchen rebuild back weeks. If l could have given them a minus score, l would have done so. Note to British Bathrooms - don’t say you have stock when you don’t, don’t offer delivery times you can’t meet, answer your phones, respond to emails and shame on your directors for not answering recorded delivery letters. Your organisation’s modus operandi caused a lot of un-necessary stress.

Ordered a new toilet seat from British Bathroom Company - arrived in good time, packaged securely and fits a treat.
I highly recommend this company 100%.

Ordered a Scudo Inset Shower Niche 600x300mm - Gunmetal, best price on the internet, fast delivery, well packaged, and the product is exactly as expected. Would recommend.

Good value, good selection. Delivered as described.

Purchased a Hudson Reed Stone basin waste. Very quick delivery with great communication

Order very delayed which was not the company's fault BUT their lack of communication was. Took eons to answer emails, phone is never answered, when they did answer they told me the part would arrive mid week but again this was incorrect. Customer service none existent. Will never use again. I can see why they reinvented themselves from the Bradford bathroom company as the reviews for that were dreadful too. You can not just change your name and expect customers to give you a second chance when actually the ONLY change is a name. Same rubbish service but guess what, they take your money immediately.

Recently purchased a replacement toilet seat.Very good communication. There was an issue with the product but this was sorted out very swiftly.
I would recommend and use this company again.

Competitive price and product as described but let down by delayed delivery and poor customer service. I was given a delivery date between 25th and 29th and as it hadn’t arrived by the 29th I called the company to chase it. On the first occasion they answered immediately and I was told that it was going out that afternoon and would arrive the following day and that I would get tracking details shortly. I didn’t get any tracking and 2 days later it had still not arrived so I called again and after several attempts I got through and was told that it had been despatched and I would receive it that day or the following day, and he would chase up the warehouse to send me the tracking. 2 days later it still hadn’t arrived and no tracking info so after a further few attempts at getting through I was told that it was coming today and I would be sent the tracking details. It did actually arrive today and I got tracking details shortly before it arrived. I know delays happen but there was a complete lack of communication from BBC and I had to call them to chase the order every time. The person who answered the phone, it may have been the same one on each occasion, was abrupt and seemed disinterested and there was no apology regarding the delay.

Had to wait a while for the delivery but it was well worth it. Exactly as described and has a good amount of space for our shower products.

Perfect, exactly what I was looking for at a great price. Delivery could be a little quicker but I guess we are all used to Amazon these days.

I searched for the plastic toilet seat hinge kits and found that the British bathroom company was the cheapest so put my order in.Received them in the post a few days later,perfect for my needs and exactly as advertised,very happy with my purchase.

Excellent quick service. Item was as described. The colour was exactly what I was looking.

Dreadful. Avoid at all costs.

We needed a replacement toilet seat for our relatively new bathroom suite, which was available on British Bathroom Company, so I placed the order and waited. How I wish I read the reviews beforehand...

Delivery was quoted as 3-5 business days. However, after that period, no sign of my order and repeated phone calls to the company went unanswered. Emailed, and got a reply the next day to say it was due to be dispatched on the following Monday with delivery on the Tuesday, so figured that was fine.

Come Monday, I get the dispatch email and tracking number. However, no delivery on Tuesday. Checked the tracking and nothing changed on it and this was the case towards the end of the week. More unanswered calls and no email replies.

Then I read the reviews and saw that this was quite common, so I opened a dispute via PayPal and was refunded. I emailed British Bathroom Company to tell them to cancel the order, and that if the item were to arrive, I would refused delivery. And you know what? It did turn up the next day, but I refused it as planned. I'm glad I did because the box it came in looked battered and not OEM!

It seems this company doesn't have any stock and will string customers along until they get it from somewhere else. Dreadful communication and customer service too.

Placed an order with this company for a shower tray which the website showed as being in stock. After a few days I received an email from them saying the item was no longer available so they offered a refund of the item cost, which should have taken 5 days. That was 17 days ago, with no sign of the refund, despite several emails to them asking where it was. I've not had a single response from the company. I've also tried numerous phone calls but no one picks up the phone.
I've now had to go to PayPal to see if they can recover the money for me.
It's a long time since I've dealt with such a shoddy company as British Bathrooms and I would advise anyone considering using them to look elsewhere, there's plenty of reputable competitors out there!

First of all, you need to answer your phone. Every time I tried to ring, no one picks up.
Secondly I had to email you to dispatch the order.
Thirdly one of the plates was damaged when I received the order.
I managed to get a replacement, but the whole process it took to long.
I don’t think I’ll use this company again.

I can't give no stars so one will have to suffice. They take your money and then that is it. No delivery details and they don't answer emails or the phone. I am now writing to the supplies they advertise on their website to suggest this may not be a company they should deal with. Of course I paid via credit card so the money will come back sooner or later but it's a hassle. To put it it as bluntly as I can. Buy elsewhere as there is a lot of choice.