Engineer phoned in advance of visit and was punctual ,arriving at time he said he would. Very mannerly and professional in attitude. Quietly and efficiently worked away. Kept us informed of what he wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My engineer was fantastic, talked to me through the whole thing, and just a generally stand up guy. I was a little embarrassed about how messy my home was due to it being a chaotic six weeks school ho... See more
Company replied
New boiler fitted, excellent workmanship, fitter consulted on various options height of boiler etc. after work completed all areas left clean. and tidy, follow up call two days later, one question I... See more
Company replied
Today British gas worker visited on time as expected. Clean appearance. Showed respect for my property.Explained the problem and solution. Inform me that he has arranged for the problem to be fixed... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
354K reviews
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One phone call thats all it took!
A phone call to British Gas in the morning and they sent an engineer in the afternoon. I had no hot water or heating. He also did a service as well as one was due and it was a bank holiday. Well done British Gas!
August 31, 2026
Unprompted review
Reply from British Gas
Hello Lena,
Thank you for taking the time to leave such a lovely review. I'm delighted to hear that arranging support was so straightforward and that we were able to get an engineer out to you the very same afternoon.
It's great to know that your heating and hot water were restored quickly, and that the engineer was also able to complete your boiler service during the visit. Providing prompt and reliable support, especially on a bank holiday, is exactly what we aim for.
Thank you for your kind comments, I'll be sure to share them with the team.
Thanks, Asif.
Service completed and fault repaired in…
Service completed and fault repaired in the same visit by a friendly expert engineer. Full explanation of repair and costs - fixed during the visit and excellent value for money.
August 31, 2026
Unprompted review
Reply from British Gas
Hello Thomas,
Thank you for taking the time to leave a review. I'm delighted to hear that both the service and repair were completed during the same visit, helping to get everything sorted quickly and efficiently.
It's great to know that the engineer was friendly, knowledgeable and took the time to explain both the repair and the associated costs clearly. Being able to resolve the issue there and then while providing excellent value for money is exactly the kind of experience we aim to deliver.
I really appreciate your positive feedback and will make sure your kind comments are shared with the team.
Thanks, Asif.
Not a good start to a new contract
Received email saying British Gas taking over my account in 5 days and asking me to supply meter readings. I have tried to submit meter readings following link on the email I was sent but the system will not accept my email address and password. Tried to resolve via "chat". After 15 minutes answering totally unrelated questions I have given up. Not a good start to a new contract. ☹️
August 31, 2026
Unprompted review
Reply from British Gas
Hello Sandra,
Thank you for taking the time to leave a review. I'm sorry to hear that your experience hasn't got off to the smooth start you were expecting.
I can understand how frustrating it must be to receive a request for meter readings and then be unable to access the system to submit them. It's also disappointing to hear that your attempt to resolve the issue through chat didn't provide the help you were looking for.
I'd like the opportunity to look into this further for you. Please send us a private message on Facebook, Instagram or LinkedIn with #Trustpilot and a brief summary of your review. My team can then review the issue and see how we can help get things on track.
Thanks, Asif.
Electrician arrived a couple of hours…
Electrician arrived a couple of hours after we made contact and replaced our security light efficiently. Five star service.
August 31, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience! It's fantastic that our electrician was able to arrive quickly and efficiently resolve the issue with your security light. We truly appreciate you taking the time to share your five-star service feedback. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Moved into a flat on 20th July this…
Moved into a flat on 20th July this year and spoke to british gas customer service overseas to set up a account with them and seems they couldn't get my phone number right on my account and to make it worse they put my meter readings down wrong and ended up looking likethey want to charge me estemated readings for the bill even though I have contacted them on the phone aswell as on there chat service on my account and to make things worse they wont even rais a complaint about the wrong readings they want to go by as I have provided proof with photoes on there chat service of my meter reading with time stamp and even been pased from person to person sending photoes and readings with no resolve as it seems all they want to do is charge you what they like without investigating it in a proper manner and when they answer you on hear all they say is contact coustermer services so you go around in circles so only advice i can give if your tempted to go with this company DON'T as coustermer servises is so poor and bad you may aswell talk to your wall as nothing gets resolved
August 31, 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the incredibly frustrating experience you've had since moving into your new flat. It's completely understandable that you're upset by the issues with your phone number, incorrect meter readings, and the difficulty in getting your concerns addressed. This is certainly not the standard of service we aim to provide, and we appreciate you bringing this to our attention. We'd like to investigate this further for you. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible. If you'd like to discuss this further, please send a PM on Facebook using https://m.me/britishgas & include #Trustpilot, include your full name, address & DoB. One of my colleagues will get back to you. If you don't have access to do this, you can use the webchat option via the website or app. Thanks, Sukhi
Great service with polite and friendly…
Great service with polite and friendly engineer Chris, who explained everything
August 31, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're so pleased to hear that our engineer provided great service and explained everything clearly. We truly appreciate your positive feedback! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Turned up didnt install the intended…
Turned up didnt install the intended meters as only a contractor . Said send back proper britsh gas engineer .. never happened then sent letter asking how we rate our new meters
January 22, 2026
Reply from British Gas
I'm very sorry to hear about the issues you've experienced with your meter installation and the subsequent communication. We'd like to investigate this for you. Please send us a private message on social media, including #Trustpilot, so we can look into this further. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Very quick and efficient
Very quick and efficient. Friendly and knew exactly what was required.
August 26, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're so pleased to hear that our service was quick and efficient, and that our team knew exactly what was required. We truly appreciate your positive feedback! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
We're so glad to hear you had such a positive experience with our service! It's wonderful to know that our efforts to be quick and efficient are appreciated. Thank you for taking the time to share your feedback. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
British gas engineering questions
Yes doing well environmental friendly
August 31, 2026
Unprompted review
Reply from British Gas
We are so happy to hear that our environmental efforts are being noticed. We appreciate your kind words! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Engineer rang ahead to inform me what…
Engineer rang ahead to inform me what time he would be arriving. Engineer explained exactly what he was going to do.
All work was carried out efficiently and professionally and area was left clean and tidy.
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful five-star feedback! We're so pleased to hear that our engineer kept you informed about their arrival and clearly explained the work. It's great to know that everything was carried out efficiently and professionally, and that the area was left clean and tidy. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
They came at the agreed time carried…
They came at the agreed time carried out the work very professionally and explained the process as he went along
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic five-star feedback! We're delighted to hear that the work was carried out professionally and that the process was clearly explained. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be on time, polite, and informative. Your feedback is greatly appreciated. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
I was ok then I had my new smart meter…
I was ok then I had my new smart meter fitted for gas and electric. Appointment made,engineer came said sorry cant fit it as the board is rotted. He explained what to do. The board was replaced and the engineer came back and fitted meters. He said I can only commission electric as thats what's written down for me.
Another call for another engineer to come and commission the meter to show on the smart display. He came and did what he had to do,said give it a few hours to start showing on the display the gas usage.
It's been days and the gas usage is not showing on the smart display.
Just wish I had stuck with my old system as it worked and showed both gas and electric together.
August 28, 2026
Unprompted review
Reply from British Gas
I'm sorry to hear about the issues you've experienced with your smart meter installation and the gas usage not displaying. It sounds like a frustrating process with multiple appointments. We want to ensure everything is working correctly for you. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
They always arrive when they say they…
They always arrive when they say they will and always very efficient and very polite
August 31, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our team consistently arrives on time and provides efficient and polite service. We truly appreciate your positive feedback! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Faulty Hive Receiver
I had a faulty boiler receiver. I booked an appointment at 8pm and got an engineer visit the next day( a bank holiday)
British gas have always been the provider of any repairs I need through their Home care. Problems are usually resolved that day. All the engineers are very knowledgeable and respectful.
August 31, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that we were able to resolve your faulty boiler receiver so quickly, even on a bank holiday! We're delighted that our engineers consistently provide knowledgeable and respectful service. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Great service from start to finish…
Great service from start to finish highly recommend the team
And British Gas
August 25, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear you received great service from start to finish! Thank you for taking the time to share your positive feedback with us. It's truly appreciated. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Emergency boiler breakdown on a bank…
Emergency boiler breakdown on a bank holiday at my very ill parents who needed hot water and heating. British Gas assessed the need at a really caring call centre and then arranged an emergency engineer visit. Engineer superb, very professional, assessed the problem and fixed it. All the time showing great compassion for my parents.
Fantastic service. Well done British Gas.
August 31, 2026
Unprompted review
Reply from British Gas
Thank you for sharing such a wonderful review. We're truly delighted to hear that we could provide such caring and efficient service during a difficult time for your parents. It's fantastic to know our call centre and engineer were able to help so quickly and professionally. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Excellent and Prompt service
Enginer arrived, explained the process of task to be completed which was a change of meter. Was very professional, answered all our questions and queries and cleaned up the area after the completion of the task. We phoned to report a fault at 3pm and by 6.30pm same day, all was done. What else could I ask for. Thank you British Gas
August 30, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience with the meter change! It's wonderful that our engineer was professional, explained the process clearly, and left the area tidy. We're also glad we could resolve the fault so quickly. Thank you for sharing your satisfaction with our service. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Engineer give you peace of mind when all checks are done
Very professional all checks done
August 31, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our service to be professional and that all checks were completed to your satisfaction. We truly appreciate you taking the time to share your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
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