Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
354K reviews
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British Gas always offers a excellent…
British Gas always offers a excellent service.And I’ve always been more than happy with the engineers efficiency.And friendliness 😀
August 26, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you consistently receive excellent service and are happy with our engineers' efficiency and friendliness. Thank you for sharing your positive experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
I always get well manners and nice engineers
I always get well manners and nice engineer and they always solve the problem
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're so pleased to hear that our engineers consistently provide excellent service and successfully resolve any issues. We truly appreciate your positive feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Exasperated
Totally peeved with British Gas. Been trying to change tariff for nearly a month. Cant do it online because of a ‘technical problem’. Numerous chats. Zero progress. One assistant even told me it had been changed whilst we talking. Lie or mistake? Hmmmmmm
My customer number is : A25209624
August 28, 2026
Unprompted review
Reply from British Gas
Hi Inglebert,
Thank you for bringing this to our attention. We're sorry to hear about the difficulties you've experienced while trying to change your tariff.
We understand how frustrating it must be to spend nearly a month trying to resolve this, especially after encountering technical issues online and having multiple conversations without a clear outcome. This is not the level of service we aim to provide. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
5 stars for the engineers … they are…
5 stars for the engineers … they are fabulous … however British Gas need give some kind of loyalty scheme to their customers for annual cover
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful 5-star review! We're thrilled to hear that our engineers provided such a fabulous experience. We also appreciate your valuable feedback regarding a loyalty scheme for annual cover. We're always looking for ways to improve our services and customer experience. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Very thorough
Very thorough, explained everything and respected the property
August 28, 2026
Unprompted review
Reply from British Gas
Thank you for your wonderful review! We're so pleased to hear that everything was thoroughly explained and that our team was respectful of your property. Your positive feedback is truly appreciated. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Went above and beyond duties
My British Gas engineer Ben went above and beyond his duties my mum is 76 years old and couldn’t move a coat stand that was blocking the cupboard for the gas meter and bless him he moved it for her. Excellent customer service fixed the oven and was friendly, polite, and professional.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Dawn,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Ben provided excellent service during his visit. It's great to know that he not only resolved the issue with your oven but also went the extra mile to help your mum by moving the coat stand. Small acts of kindness like this can make a big difference, and we're pleased that Ben's friendly, polite, and professional approach left such a positive impression. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Very quick service
Very quick service.However would prefer to speak to a person rather than a machine when booking an engineer call out.Engineers are always helpful and knowledgeable.
August 28, 2026
Unprompted review
Reply from British Gas
We appreciate your feedback regarding the quick service and the helpfulness of our engineers. We understand your preference for speaking with a person when booking an engineer call-out. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Great Gas Boiler Service
Lawrence our British Gas Engineer was punctual & friendly. He gave very good heating advice on my heating system and a comprehensive service. He talked through the advantages of having a more comprehensive British Gas warranty cover. He did this in a very easy to understand & none pushy way. We highly recommend Lawrence & British Gas!
August 28, 2026
Unprompted review
Reply from British Gas
Hi John,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Lawrence provided a punctual, friendly, and professional service during his visit. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Joined the monthly plan
Joined the monthly plan
Aaron the engineer services my boiler
Explained all the safety measures in great detail
Very friendly and polite
Nothing was to much trouble
August 28, 2026
Unprompted review
Reply from British Gas
Hi Angela,
Thank you for taking the time to leave a review and for choosing one of our monthly plans.
We're delighted to hear that Aaron provided such a positive experience during your boiler service. It's great to know that he took the time to explain the safety measures in detail and that you found him friendly, polite, and helpful throughout the visit. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Generally very good at servicing but I…
Generally very good at servicing but I object that they will only service your boiler every 15 months instead of 12.
August 28, 2026
Unprompted review
Reply from British Gas
We appreciate your positive feedback regarding our servicing. We understand your concern about the 15-month service interval for boilers and will consider your valuable input. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
BG are always polite and respectful
BG are always polite and respectful, we wouldnt deal with anyone else
August 28, 2026
Unprompted review
Reply from British Gas
We are delighted to hear about your positive experience with us. We truly appreciate your kind words and continued loyalty. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
British Gas domestic appliance repair scheme.
Easy booking online. Prompt and efficient repair service of my washing machine.
August 28, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that booking was easy and that you received prompt and efficient repair service for your washing machine. Thank you for your wonderful feedback! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Peace of mind
Paul and trainee engineer were 100% in their job,paul explained everything ref boiler ,topped up pressure in boiler had to replace carbon dioxide monitor, young lad checked all radiators too left everywhere tidy, both guys very smart and clean looking,well mannered too and also very informative and efficient. THANKS
August 28, 2026
Unprompted review
Reply from British Gas
Hi Joan,
Thank you for taking the time to leave us such a fantastic review. We're delighted to hear that Paul and the trainee engineer provided such a professional and thorough service.
It's great to know that Paul explained everything clearly, topped up the boiler pressure, and replaced the carbon monoxide monitor, while also ensuring your radiators were checked. We're especially pleased to hear that they left everything tidy, were well-mannered, professional in appearance, and kept you informed throughout the visit. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Excellent service
Michael, was extremely polite and considerate. He explained everything very clearly. I would highly recommend this service as it puts your mind at rest that your boiler will be working OK during the winter months 👍
August 28, 2026
Unprompted review
Reply from British Gas
Hi Sharon,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Michael provided such a great service. It's wonderful to know that he was polite, considerate, and took the time to explain everything clearly during his visit. We understand how important it is to have peace of mind that your boiler is ready for the colder months, so we're pleased that Michael helped reassure you. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Engineers comes on time and are…
Engineers comes on time and are friendly. Explains about all the safety aspects and about the job.
August 28, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineers arrived on time and were friendly. It's great that they explained all the safety aspects and details about the job. Thank you for your wonderful 5-star review! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
British Gas for boiler repair
We had a British Gas engineer out this morning to fix a broken plastic pipe from our boiler. The engineer was really friendly and cheery and easy to chat with. He answered my questions and reassured me on some things and then quickly fixed the pipe, in no time at all! I was happy to receive a text around 30 mins before arrival with the expected time of arrival too, which is super helpful. It was also really easy to book our appointment on line. I really recommend the service British Gas provided and I’m glad we have boiler cover with them, too!
August 28, 2026
Unprompted review
Reply from British Gas
Hi Donna,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your engineer provided such a friendly and reassuring service while resolving the issue with your boiler. It's great to know that he took the time to answer your questions, put your mind at ease, and complete the repair quickly. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
BG had the sense to ring and ask to…
BG had the sense to ring and ask to come day early as engineer in area. Saving on fuel, time and manpower
August 26, 2026
Unprompted review
Reply from British Gas
Hi Ann,
Thank you for taking the time to share your feedback. We're pleased to hear that our engineer contacted you in advance and was able to visit a day earlier than scheduled. Providing a flexible and efficient service whenever possible is important to us, and it's great to know this helped save you time and made your experience more convenient. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Boiler service British Gas
Engineer who serviced my boiler was very professional and explained the work he was doing
August 28, 2026
Unprompted review
Reply from British Gas
Hi Alan,
Thank you for taking the time to leave us a review. We're delighted to hear that the engineer who serviced your boiler was professional and took the time to explain the work being carried out. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
I have been with British Gas for last…
I have been with British Gas for last 15years and am disabled and I always get good service from British Gas home. Services, I have full cover and engineers are always polite and helpful and I get call when they are arriving and within time stated .
British Gas offers services which I would struggle to find myself , but engineers always help make it easier for me .
So I get my electrical repairs and plumbing and boiler with one call and they do the rest , including my appliances which are covered .
Saves me money and time finding different contractors else which I won't know or have any credibility.
All engineers are certified by the company themselves.
So it's a peace of mind to know they are all qualified and accredited.
August 28, 2026
Unprompted review
Reply from British Gas
Hi Rukhsana,
Thank you for your wonderful review and for being a loyal British Gas customer for the past 15 years. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X, LinkedIn, or Instagram Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Wayne
Gas engineer came to service gas…
Gas engineer came to service gas boiler, was very polite, friendly, did an excellent job, very knowledgeable and helpful, will book a service for next year. Great service.
August 28, 2026
Unprompted review
Reply from British Gas
Hello Linda, this is great to read!
I'm glad you received great service. Your lovely comments are really appreciated!
Thanks, Natasha
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