Purchased a 123 distributor from this…
Purchased a 123 distributor from this company at 123ignition.de
I can not comment on the product as I do not have the car running but the company and customer support is dismal to say the least. The central spring pin in the distributor cap was broken, I noticed it when removing the cap to check the direction of the rotor again, there was a foreign object laying in the distributor which I removed and found it was part of the distributor cap pin. I put no undue pressure on the cap when placing it on the distributor apart from rotating it into place. Bear in mind this is a brand new distributor, I didn't check the distributor after removing from the packaging but noticed the staple in the packaging was not holding the package together and I would hold my hands up if I felt I was at fault.
I re-ordered a new cap and proceeded to write to the company, I told them the circumstances and mentioned I would be adding a Google review. They replied accusing me of blackmail, they could be in no way responsible as all their products are perfect and that they do not care about my review. I mentioned that I would add that to the review and said they were quite arrogant with their response. They then cancelled my order for a replacement distributor cap that I had paid for and had been dispatched to UPS without notice. I now have a 123ignition distributor and no cap, I take it they see this as payback.
They also mention that they mention "There are always people out there trying to blackmail us with negative feedback". This show that I am not the only customer with a problem with this company but possibly the only one that took the time to publish my complaint.
I have included my email and their response below:
Me:
Hi,
I am a little concerned in how fragile the distributor cap is in regards to the rotor connector.
I had fitted the distributor cap two or three times for fitment and testing and also to avoid any debris falling into the distributor.
I had not got to the position of fitting the HT leads and had removed the cap to find the part sitting in the bottom of the distributor.
My car is a 1961 Jaguar, I have taken my time with this installation, being careful and trying to retain the look of the original, it took me two days installing the HT leads in trying to achieve a good look with the trunking kit.
Over my years, the car being the same age as me, I have removed hundreds of distributor caps, replacing points and never had a distributor cap break on me, even under the circumstance of removing the cap with the leads attached and accessing distributors that are in hard to reach locations.
My concern is that if I ever have to remove the cap with the leads on it is more difficult to line the cap up and risk is then high that the part will break. Also during driving the rotor arm puts a lot of force on the cap connector and I am now worried this might break during driving at higher revs.
This electronic ignition may work out expensive for me if I am having to spend 60.45 E each time the cap breaks.
This is also going to be my Google review on dealing with 123ignition.
Response:
Dear Adrian,
the distributor cap is not more fragile than any other distributor cap. We've sold thousands (with distributors and single) of them and they have been proven to be as good as all caps on earth.
Sometimes it is sufficient to put the cap not totally straight onto the distributor to break the pin in the middle. For sure it doesn't break by itself.
Consider this when writing Google reviews. There are always people out there trying to blackmail us with negative feedback. We don't care, we know of our quality material and service-wise.
Kind regards
Eric Frenken
Me:
I will add your comment to my review especially as you accuse me of blackmail.
Response:
Thank you, we appreciate your cooperation!
Kind regards
Eric Frenken
Me:
I will also add a comment on your arrogance
Me:
Just got a notification of cancellation of my order, just shows the type of business that you run.