Do not use this company. I ordered some chocolate, paid the price plus a high price for delivery and then I was asked to pay half the price of the purchase again on delivery. It was claimed to be for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely horrific service. I paid for next day delivery and they didn't come to my house to deliver two day in a row and Britstore were extremely unhelpful. I would advise everyone to stay well away... See more
I have just received an order from Britsuperstore & even though I already paid them £35 Shipping & Handling fee I have been charges 36€ to La Poste to receive the Parcel in France! In an email fro... See more
I've ordered organic Hipp baby formula from here several times and have received it fast (to Los Angeles) and without any issues. Formula sealed inside boxes and with a long expiration date. Any time... See more
Company details
Information provided by various external sources
British food shipped around the world to lovers of fine UK cooking
Contact info
United Kingdom
- www.britstore.co.uk
1.6
Bad
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items with short dates and one OUT OF DATE!
I just ordered 17 boxes of Mr. Kipling cakes to give to relatives for Christmas here in America. Six of them have "Best By" dates just 10 days from their arrival on my doorstep. They will be well past their best by Christmas. And a box of Thorntons chocolates has a Best By date of October 31st! It is early December! We paid 60 dollars for shipping. The service was very fast, but to get an out of date item? Terrible!
December 6, 2014
Unprompted review
Advertisement
Brilliant
The best after sales service from an online store I have come across yet.
Not only was the order processed and sent at lightning speed, a small problem was sorted without hesitation, instantly.
Will be buying here again, for sure.
June 17, 2014
Unprompted review
WONDERFUL
I was looking for a soy free baby formula and of course it's nonexistent in the US. I found HIPP Organic and started ordering from this company. Communication is great and I'm able to track my package with no problems. The only downside is the VAT tax, not the company's fault.
February 17, 2014
Unprompted review
Outstanding!
Wow! I placed an order on behalf of a friend who had just moved to New York and the goods were delivered in 3 days. My friend was so impressed, she will be using them in the future. The e-mail with parcel tracking details is a nice touch and very useful. The only down-side; they offer so much she doesn't know what to choose!
September 4, 2012
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.