Website clear and informative - easy to find what one wants and easy to book. Booking process also easy - except that if you want to compare prices from one day to the next you have to enter all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We make one trip each year to France and always use Brittany Ferries. Their sailing times/days are convenient for us. We enjoy the on-board facilities and the staff are always friendly and approachabl... See more
We spoke to Genevieve today who was patient with us while we explained our issue, then she found a solution and sorted everything out for us quickly and with no fuss. What a kind and helpful lady. Br... See more
Very helpful and constructive agent on the phone. Really thought about tricky options and remained cheerful and friendly throughout. Of course it had taken far too long before all that hanging on the... See more
Company details
Written by the company
Brittany Ferries is your route to an extraordinary time in France and Spain. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience.
Brittany Ferries
Written by the company
- Fabulous Destination
- We travel to beautiful regions: culturally rich, naturally breath-taking and ready to be explored. Discover the rolling hills of green Spain, the secluded coves of beautiful Brittany or the medieval delights of the Dordogne.
- Life-Affirming Space and Freedom
- Travel by sea is enriching, safe and with our green fleet, you can travel with an easy conscience and enjoy the freedom of exploring the open spaces on board and the wide open roads of France and Spain. Relax, unwind and sail away.
- Leading Service
- Our experienced teams offer personal, professional care. We’re people who like people and we love to help. There are lots of ways to engage with us; we love to hear your stories, see your photos, learn from your experiences and share your travel expertise.
- Award Winning
- British Travel Awards Winner: - Best Ferry Company - Best Travel Company To Central/ Western Europe - Best Travel Company To Southern Europe/ Canaries - Best Travel Company For Family Holidays. British Travel Awards Silver: - Best Travel Company For Summer Sun Holidays. Globe Travel Awards Winner: - Best Ferry Company. Telegraph travel awards: - Best Ferry company 7 years
- Latest Updates
- You can read our latest news and even hear direct from our CEO by visiting our website www.brittany-ferries.co.uk
Contact info
Millbay, PL1 3EW, Plymouth, United Kingdom
- 0330 159 7000
- www.brittany-ferries.co.uk
4.5
Excellent
93K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Get a payments system that works
Get a payments system that works. 10 attempts to pay with different cards, because your system is not working is not acceptable
September 3, 2026
Reply from Brittany Ferries
We are truly sorry to hear about the trouble you experienced with our payment system. We are actively investigating this issue to ensure a smoother process for everyone. Kind regards, Gina.
CLEAR AND QUICK
August 31, 2026
Truly dog friendly
July 8, 2026
Phone or email staff were great
Phone or email staff were great, clear and knowledgeable.
Website was good but a struggle to see all the information in the first screen, a bit disconnected.
September 3, 2026
Reply from Brittany Ferries
We appreciate your feedback regarding our site's navigation. We are actively working to improve its ease of use. Kind regards, Gina.
Easy booking process
Easy and straightforward booking process with options clearly set out.
September 3, 2026
You waited until l bought the ticket…
You waited until l bought the ticket before informing me you’d changed the ship from barfleur to that rust bucket commodore clipper. Disgusting as you knew all along.
September 3, 2026
Reply from Brittany Ferries
We sincerely regret any frustration caused by the change in vessel after your booking; this was unprecedented. We understand how disappointing this must have been for your sailing in April, and we are reviewing our communication processes to ensure more timely notifications for such changes. We look forward to welcoming you on board the Barfleur for your upcoming sailing. Kind regards, Gina.
Everything went smoothly with…
Everything went smoothly with embarkation and disembarking. Thank you!
September 1, 2026
Great First Time Experience
First time we’ve booked with BF and it was really straight forward. The website was easy to navigate with options of dates, times and fares easily accessible as well as specific options for car, pet and cabin type.
September 3, 2026
Service is good but phone contact takes too long
Service is good, and nearly always on time, but the telephone system for anything needed to be done on the phone is very slow.
September 3, 2026
Excellent site to deal with
Excellent site to deal with, simple,
& straight forward, being a member is definite bonus with auto infills to any booking, Peter Frost
September 3, 2026
I'tripve always found everything very easy…
I've always found everything very easy to do frist class service
September 3, 2026
Difficult to find amendments page
September 3, 2026
Reply from Brittany Ferries
We appreciate you bringing this navigation challenge to our attention. We are actively working to improve the clarity of our site. Kind regards, Gina.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.