Broadbench Reviews 

506
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the incredibly friendly staff who provide clear, patient guidance and ensure all questions are answered properly. People deeply appreciate the supportive, knowledgeable approach, which makes the entire application process completely smooth and stress-free. Consumers regularly praise the efficient service delivery and deeply personalized mortgage or insurance solutions designed around individual circumstances. Reviewers note that the dedicated team works tirelessly behind the scenes to secure great rates and handle tricky situations seamlessly. Many loyal clients happily plan to return for future financial needs due to this outstanding level of professional excellence.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

People report high satisfaction with the service, highlighting professional expertise and continuous support... See more

Customer service

Customers had positive experiences with customer service, noting that agents are extremely professional,... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Consumers consistently... See more

Product

Reviewers highlight positive aspects of product, noting that representatives take time to understand specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

506 reviews

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5.0

All reviews

(506)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service from Tom and the Broadbench Team!

It's been a true pleasure working with Tom and his team at Broadbench. From the onset, they've displayed a keen understanding of our needs and were instrumental in securing comprehensive insurance for all our employees, covering health, life, and critical illness. Every step of the process was seamless and handled with utmost professionalism. What's more, the timely and clear communication ensured that we were well-informed throughout. We highly appreciate the dedication and effort they've put into catering to our requirements. Based on this stellar experience, we wouldn't hesitate to approach Broadbench again, perhaps next time for mortgage services. Highly recommended for anyone seeking dedicated, personalized, and efficient service!

August 8, 2023
Unprompted review
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Reply from Broadbench

Many thanks, Adrian. This is fantastic to hear!

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Rated 5 out of 5 stars

Simple Mortgages for Contractors

As an I.T. contractor working contracts both inside & outside of IR35, securing a mortgage direct from a lender just isn’t possible because the don’t understand my income.

Broadbench have been able to secure me multiple mortgages all at market competing rates. Their service has been fast, friendly and professional.

I would highly recommend them and I will continue to use their services going foreards

August 30, 2022
Unprompted review
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Reply from Broadbench

Many thanks Timothy for reviewing us. We're so glad that we were able to assist you and will be here for all your future mortgage and insurance requirements.

Rated 5 out of 5 stars

Excellent service from the Broadbench team...

We have used Broadbench for our life insurance policies and found the expertise and level of service to be so exceptional that we have since used them for a buy-to-let mortage and two remortgages. We have worked closely with Tom, Jordan and Jess in particular and appreciate how much time is spent with us for each application and the thorough scanning of the market to ensure that we are being offered the best possible products out there. We are very happy to have found Broadbench and will continue to use their services for all future mortgage and insurance services. Highly recommend their team.

July 29, 2022
Unprompted review
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Reply from Broadbench

This is lovelt to hear, Nicky. Many thanks for reviewing us, it means a great deal to our team :)

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Rated 5 out of 5 stars

A wonderful service from start to…

A wonderful service from start to finish. Very helpful and responsive. Tom and Jordan in particular went above and beyond what we expected. Highly recommended.

July 4, 2023
Unprompted review
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Reply from Broadbench

Many thanks for taking the time to review us. I've passed on your comments to Tom & Jordan :)

Rated 5 out of 5 stars

Great service

Thomas helped us to organise insurance for our small business, making sure to take the time to fully explain the ins and outs of everything, as well as provide suggestions and advice on which packages to choose from the options available. Very happy with the help and support provided which took the stress out of organising an important need of the business.

June 1, 2023
Unprompted review
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Reply from Broadbench

This is brilliant to hear, Mark. Thank you for taking the time to review us, it's much appreciated.

Rated 5 out of 5 stars

A friend and former colleague…

A friend and former colleague recommended me the services of Broadbench. As I mainly work as a contractor, I was concerned about what would happen if I fell ill. Conrad guided me through packages which were suitable for my current needs. So much so I decided to use his services again for other services I may need to use in the future.

June 25, 2023
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Reply from Broadbench

Thank you so much for reviewing us, Sophia. Much appreciated.

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Rated 4 out of 5 stars

Very good job Mike and Broadbench Team

Mike Cooke and his Broadbench colleagues have made a very good and professional job supporting, guiding and advising me when seeking for a number of insurance items in my new journey as a contractor. It has been a pleasure to work together.

June 15, 2023
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Reply from Broadbench

Many thanks, for your lovely review.

Rated 5 out of 5 stars

Great company to do business with.

Great company to do business with.
Nothing is too much trouble and they keep you informed all the way through the process.

June 13, 2023
Unprompted review
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Reply from Broadbench

That you, John. Thrilled that you had a great experience!

Rated 5 out of 5 stars

Great service

Very helpful, answering my questions and helping in get changes made to existing policies.

June 6, 2023
Unprompted review
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Reply from Broadbench

Thank you so much, Paul, for taking the time to review us, it means a great deal to our team

Rated 5 out of 5 stars

Broadbench did a great job of securing…

Broadbench did a great job of securing mortgage extension for me, kept informed throughout, would recommend.

May 10, 2023
Unprompted review
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Reply from Broadbench

That's great to hear, so glad we were able to help

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Rated 5 out of 5 stars

Broadbench. Number One Provider!

We have used Broadbench as our chosen insurance broker for a fair number of years now. Both Tom & Jess have always fullfiled their duties and we could not reccomend them enhough.

Thanks Broadbench.

May 19, 2023
Unprompted review
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Reply from Broadbench

Many thanks, Terry. This is terrific to know :)

Rated 5 out of 5 stars

Tricky insurance renewal all sorted!!

I had a bit of a tricky insurance renewal requirement with lots of back and forth with my insurance provider. Jess and the team at Broadbench were brilliant! Chasing, unblocking issues and helping navigate the process. I don't think I could have done it without Jess's patient persistence! Highly recommended!

May 19, 2023
Unprompted review
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Reply from Broadbench

Fantastic to hear, Paul. I've passed your feedback onto Jess :)

Rated 5 out of 5 stars

Mike was fantastic in reviewing my…

Mike was fantastic in reviewing my current cover and crafting a new one that was tailor-made for my situation and most suited to my needs. He walked me through the options and helped provide clarity. I would highly recommend

April 4, 2023
Unprompted review
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Reply from Broadbench

Many thanks, David. I've passed on your feedback to Mike :)

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Rated 5 out of 5 stars

Highly recommend Broadbench

Always such a pleasure working with Tom and Jess. Both have been really helpful and informative of everything, and understanding. I always recommend Broadbench with friends.

May 5, 2023
Unprompted review
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Reply from Broadbench

Thank you so much, Jean, for reviewing us :)

Rated 5 out of 5 stars

Tom helped us organise and implement…

Tom helped us organise and implement multiple insurances. He is really well organised, friendly, clear and answered our (many) questions! Highly recommend Broadbench

May 1, 2023
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Cat. I've passed on your feedback to Tom :)

Rated 5 out of 5 stars

Was very well looked after by Mike and…

Was very well looked after by Mike and the team, good lines of communication and an all round pleasant experience using Broadbench. Will definitely be using them again in future and would highly recommend.

May 5, 2023
Unprompted review
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Reply from Broadbench

Thank you for taking the time to review us, Adam. It really is appreciated :)

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