Broadbench Reviews 

505
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the incredibly friendly staff who provide clear, patient guidance and ensure all questions are answered properly. People deeply appreciate the supportive, knowledgeable approach, which makes the entire application process completely smooth and stress-free. Consumers regularly praise the efficient service delivery and deeply personalized mortgage or insurance solutions designed around individual circumstances. Reviewers note that the dedicated team works tirelessly behind the scenes to secure great rates and handle tricky situations seamlessly. Many loyal clients happily plan to return for future financial needs due to this outstanding level of professional excellence.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

People report high satisfaction with the service, highlighting professional expertise and continuous support... See more

Customer service

Customers had positive experiences with customer service, noting that agents are extremely professional,... See more

User experience

Reviewers express high satisfaction and positive feedback about user experience. Consumers consistently... See more

Product

Reviewers highlight positive aspects of product, noting that representatives take time to understand specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

505 reviews

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5.0

All reviews

(505)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

I've used Broadbench twice - once just before the pandemic and again recently when my fixed rate came up for renewal. I've been delighted with their efforts on both occasions and I will certainly be taking advantage of their services next time around.

January 1, 2025
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us.

Rated 5 out of 5 stars

I was highly impressed with the service and ability to understand customers needs

I was highly impressed with the competence shown by the Broadbench team to handle an extremely difficult life insurance need. The team understood well my personal requirements and using their extensive network and relationships with providers were able to find my exact needs.

December 19, 2024
Unprompted review
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Reply from Broadbench

Thanks Jerrard for taking the time to review us. So pleased that you had a great experience :)

Rated 5 out of 5 stars

The team at broadbench were absolutely…

The team at broadbench were absolutely first class throughout the whole process, they kept me in the loop with regular progress reports, and ensured that the whole process was completed quickly. I would definitely recommend them to others.

January 24, 2025
Unprompted review
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Reply from Broadbench

Hello Benjamin, we're so glad to hear that your experience was 1st class. It really means the world to our team.

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Rated 5 out of 5 stars

Mortgage Application

I had a great experience with Broadbench, as a Contractor and first time buyer they made the process really easy

January 21, 2025
Unprompted review
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Reply from Broadbench

Many thanks, Alice, this is terrific to hear!

Rated 5 out of 5 stars

Wonderful experience with Broadbench…

Wonderful experience with Broadbench who were able to get me the best re-mortgage deal in a volatile market.

January 8, 2025
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Reply from Broadbench

Many thanks, Mr Prashanth, for taking the time to review us. It's greatly appreciated.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Mike and Broadbench. I received clear guidance throughout and they were proactive in chasing my application through. Would recommend.

January 14, 2025
Unprompted review
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Reply from Broadbench

Thank you, Simon, I've passed on your feedback to our team :)

Rated 5 out of 5 stars

Mike at Broadbench guided me through the life insurance maze

Mike at Broadbench guided me through the maze of relevant life insurance to ensure that I would get the outcome I wanted for the budget my business has. I had lots of questions especially on arranging a trust and Mike took the time to explain everything to me. We arranged excellent polices for my wife and myself. I fully recommend Mike and Broadbench and I'll contact them again should I need some other financial services.

December 18, 2023
Unprompted review
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Reply from Broadbench

Many thanks Jamie, I've passed your feedback to Mike :)

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Rated 5 out of 5 stars

Highly dedicated to serving their clients

Emily has been great at supporting me through the remortgage process. Her and Tom were on the ball right from the start, making sure I secured a deal early and regularly checked for a better deal to replace it with right up to the renewal.

Would recommend the team for your mortgage needs!

November 30, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Joe. This is great feedback!

Rated 5 out of 5 stars

Friendly experts!

As a contractor up to my eyeballs with client work and running a business, for financial advice I wanted an expert in this field that could assess my needs and advise accordingly in a friendly and understandable way. If you need this, then Broadbench is the company to talk to. Great people work here. x

December 4, 2024
Unprompted review
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Reply from Broadbench

Hi Rob, many thanks for taking time to review our service - we really appreciate it and are thrilled with your comments!

Rated 5 out of 5 stars

Honest and Helpful Team

The team at Broadbench have helped me on multiple occasions secure a fixed rate mortgage that has been very competitive with market and taken out all the hassle in the back and forth with the mortgage provider.

They are also very honest and on times where they haven't been able to find a better product, have let me know and not put any pressure on taking out a product they have available to them. I would definitely recommend to anyone considering using them.

November 26, 2024
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us!

Rated 5 out of 5 stars

Excellent experience

Very responsive, knowledgeable and supportive throughout the whole process. Would definitely recommend

October 2, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Emma, this is brilliant to hear.

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Rated 5 out of 5 stars

Tom is really easy to deal with

Tom is really easy to deal with, he gives excellent advice and helps you get the right cover. I highly recommend them.

November 25, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Steve. Much appreciated :)

Rated 5 out of 5 stars

Really helpful, would recommend.

Really helpful, talking you through the process, available options and answering any and all a questions along the way.

November 22, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Rich. This is terrific to hear and thank you for taking the time to leave us a review :)

Rated 5 out of 5 stars

Exceptional service and advice from…

Exceptional service and advice from Broadbench. I really appreciate the fantastic independent advise given and effort to get the positive outcomes in setting up the right Insurance policies for me and my business.

Would recommend Broadbench to anyone!
Thanks Mike.

November 14, 2024
Unprompted review
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Reply from Broadbench

Thanks Steve, this is terrific feedback which I'll pass on to Mike and our team :)

Rated 5 out of 5 stars

Extremely helpful organised and…

Extremely helpful organised and knowledgeable. All the information required was conveyed concisely in a personable manner.

November 7, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Liam. Really glad that you have such a good experience.

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Rated 5 out of 5 stars

Contractor guidance.

Contractor guidance.
We have used the services of Broadbench for many years now and have always found the team to be highly professional. As a contractor, Tom and Emily have been excellent at securing the best deals for my situation.

November 1, 2024
Unprompted review
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Reply from Broadbench

Many thanks MJ for this lovely review!

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