Broadtower 

I buyed a Pajero Shogun 2004 DID 3.2 80000 km whit all documents "goods", V5 whit Vin JMAMYV68W4J000707. But when i need to do the Control Tecnhical in France i discouvered that this car no is the same of V5 because le Vin registered in the chassis is JMAMYV68W4J000989.
I call the Broad STOLEN but they never answer. Now i need pay for a car for 5 years and I d'ont have a car. End is possible have a problem whit the police here.
Sambody knew à solution for help me ?
Tanks

All the bad reviews mentioned have happened to me. Very dishonest, acting illegally salesmen and owner. The car I bought was so bad that my life was put at risk with a faulty engine that cut out on the motorway.

This is the worst company and people I have come across in my life.
Avoid this company and the people who run it like a plague.
I bought a car from them and later I found out that they have charged me 200 pounds extra, I contacted them immediately via phone call and email and they agreed that they have over charged me and will refund me the 200 pounds to my card but after 2 days noting happened. When I emailed them they said they haven't over charged me and refused to refund the money.
They absolute cheats and untrustworthy bunch of people and the customer service in non existing, they don't care for their customers at all and also the car started to give me trouble few days after I bought it.
Do not deal with them at all they will cheat you out of your money and they will ignore, I will be perusing this matter to name and shame them.

very professional from start to finish. they have some wonderful stock of cars

I recently purchased a 2007 Land Rover Range Rover at BroadTower Automotive in Epping on August 11, 2018. This car dealer promised to pass the MOT
I have significant concerns about the quality of the MOT examination that was performed and in fact believe the examination was performed in a criminally negligent manner. Within two months of this test, I had to replace all four brake pads – nothing was noted in the MOT report (attached). More concerning is the fact that the brake fluid pipe burst due to excessive rusting and this rendered the brakes inoperable. Luckily, this happened while the car was at rest. Had I been traveling on a highway with my children, this could have been a devastating event. As you will see BroadTower sell a vehicle than they were with the safety of the future operator. I find this to be unacceptable and contrary to the public interest.

Following the brake failure, we had the car repaired by another MOT certified mechanic. In his opinion, it was unbelievable that none of this was cited in the MOT report. It was unbelievable that none of this was cited in the MOT report. In his professional opinion, this issue was clearly visible and failure to identify this issue put me and my family at great risk. His recommendation was that we should bring legal action against BroadTower and Key Garage.
We also bought the 3-month Comfort Warranty Coverage. I have contacted Ben multiple times for the scheduling repair. He never gets back to me. This is so dangerous if they sell this kind of cars to consumers. You can get killed or kill others on the road.

Don't buy at Broadtower, worst experience ever. They don't tell you the truth about the condition/history from their cars. I bought a car where they said (I have it written) just the rear bumper was replaced, but it turned out, the whole cars was damaged and it has some malfunction. Also never got the second key (it's in the contract, 2 keys). Tyrone and Ben just don't answer anymore. Don't believe the good reviews, they are fake, the bad reviews show the truth and it seems their cheating is systematic.

I've had my car a week now and very happy ...but over all the service I received from start to finish was fantastic...ben and Tyrone were very helpful and polite and it made buying a car less stressful....thank you guys

Having seen a car I wished to buy online from BroadTower Automotive (trading as WBOC) initial communication went well although it was difficult to elicit specific information from Tyrone. around missing service history, maintenance receipts and details of any warranty. Despite these preliminary concerns I proceeded with the transaction having confirmed a price Inc. delivery by a transport company arranged by them, I did not travel 150 miles each way to see the vehicle (I wish I had in hindsight).
Once payment was made communication with Tyrone. became more distance despite my efforts, obviously a bad sign. A week later than initially planned a delivery date was confirmed and then communication essentially stopped. The day of delivery and after prompting (again) I was told ‘the transport company’ will be in touch. They did not contact me, the vehicle just turned up, driven up, not on a flatbed as intimated.
It turned up by what I later found out was a member of the firm’s staff (trading as WBOC), it was filthy both inside and out, had 0 miles left in the tank (thanks a bunch! What good customer service) and numerous issues which later came to light after further inspection Inc. missing wheel nut, missing jack and brace, nearly bald tyres (x2), paint lifting off bodywork, defective horn (how did it pass an MOT?), missing handbook, only one key, broken CD autochanger among other issues.
I refused the car under the Consumer Contracts Regulations (new replacement for distance selling regulations) and despite offering to cover return transport costs the company refused to do anything, in fact Tyrone only said, ‘don’t shoot the messenger, I’m only an employee’. The owner and MD Thomas Delgado responded through Tyrone stating he was not willing to do anything, he believes he has done nothing wrong and finished by stating I should have viewed the vehicle. The last point has some merit although why is BroadTower Automotive prepared to sell to customers who do not view vehicles who then by default must adhere to the Consumer Contracts Regulations; they are clearly in breach of the law.
I now have to either fight via a solicitor to return the vehicle and claim a refund or keep the vehicle. After this experience I would urge anyone looking to buy a car from BroadTower Automotive to seriously consider if Customer Service is important because after the sales patter you won’t get any. Their warranty is an in-house one covering only the gearbox and engine though there is no document only a few words noted on the sales invoice. Thomas Delgado has a sister company amongst others with various registered offices called ‘We Buy Cars Today’ so I presume this is the route most of their cars come from, most being a pile of rubbish with faults which can’t be part exchanged in the normal way.
They do not know the meaning of customer service, once they have your money and the car has been taken that’s it – don’t expect any help, emails aren't answered, phone calls aren’t answered, and your number will be barred from their ‘mobile’ phone. Thomas Delgado does not care about customer Support!
If you do buy a car from BroadTower Automotive and its okay that’ll be thanks to the previous owner and how they looked after and maintained it and nothing to do with this this bunch (Tyrone and Thomas Delgado) – BUYER BEWARE!!!!!!
And just to finish, my local garage has given the vehicle a thorough health check, Surprise Surprise there are more problems, the brakes front and back were worn to dangerous levels, the handbrake shoes had disintegrated and were jamming the rear braking mechanism and the calipers had worn out because the brakes had worn to unsafe levels. So, to make this car safe £1000.
This car was sold in a dangerous and unsafe condition and to me reaffirms a complete lack of care in customers and their safety.

Purchased a used car from this company but not sure what to make of them. Directed to the car of my choice and left to get on with it. The car was filthy outside but clean inside. The sales fellow was totally uninterested whether he made a sale or not. A few days later I noticed that the car had been purchased from Webuyanycar.com otherwise known as British Car Auctions.
The dealership is not very awe inspiring and might be off putting to the intending buyer.
Now based in Epping and not Ware as stated on their website.

2008 Nissan navara bought in Jan 2017..oil pump and turbo went 3 weeks later.replaced under warranty..4 months later engine blows up..repaced with rebuilt engine at my expense as warranty was out...3 months later put in for mot early only to find out chassis is rotten ...this being after I was told it had had a full chassis inspection done before I bought it

Without boring everyone with the pain that we endured with Broadtower Automotive, they sold us a terrible car, the engine overheated within 2 weeks, we constantly rejected the car, they tried to fix it 3 times, in the end we had to get solicitors involved to get a full refund. After taking the car to an independent garage - they confirmed the amount of problems that the car had. The whole process took about 6 months of my time and effort. They have no idea about customer service, consideration for the impact that they have on people and families OR how to properly inspect a car to ensure it is in fact mechanically sound. I believe the guy that owns this place also owns webuycarstoday.co.uk - and one can only assume that rubbish cars are being purchased from desperate people that can only sell their car at rock bottom prices, knowing they are no good for private sale or part-ex, in order for him to then sell through Broadtower Automotive, making a tidy profit in the process. If you have purchased from this place and want your money back, don’t give up, as that is what they are banking on. Avoid at all costs!

Utterly appalling, daughter purchased vehicle on the 19th April. Delivered with multiple issues, airbag warning light on, seatbelt warning light on. Belly pan detached after 20 miles, misfiring, engine in limp mode........ you name it, it had issues. Steering wheel airbag fell out on her lap, coolant loss etc etc. Rejected vehicle, telephone promise of refund. Independent 'engineer' - [I use the term loosely as he had to google what the warning lights on dash represented] sent to check and collect, strangely couldn't find much fault and probably wouldn't have been able to if it smacked him in the face. Ignored warning lights, not a problem apparently, 'just a minor electrical problem' ignored coolant loss, ignored mayo around oil filler cap... all OK apparently. Helpful Mal & Thomas then held back payment unless a £590.00 discount was agreed. ie; take whats on offer or go through months of pursuing it in court. Oh and if anyone has the misfortune to purchase a BMW 1 Series YHO8 YXO, please check the electrics and engine have been sorted before parting with any money. In this instance it was my teenage daughters life savings.

Couldnt ask for anymore when your buying a car. Helpful, get the impression they arent just trying to make a sale but are there r to find you what you want. Would I go again, of course and think anyone should go if your on the look out for a good car thats reliable and someone whose looking out for your interests

Honest and trustworthy and some lovely cars. I will be back

We bought a car on the 20th of september 2016.Straight away we noticed something is wrong.Turned out the engine and the cat converter are faulty.After almost 2 months of ignoring and making us feel like idiots they replaced the engine but the engine light was on after 2 days.The same garage diagnosed that the cat converter needs to be replaced as well.The owner Tom acts like we should be grateful they replaced the engine and refuses to do anything else saying that its been a long period of time even though the problem was there long time ago.Very very unpleasant and ignorant people to deal with.Never, never buy any vehicle from BroadTower Automotive in Ware.The owner is dodgy and simply sells rubbish cars.

good service. Friendly staff. Good car value

From the minute we pulled onto the forecourt of Broad Tower Motors the service was first class. Jason was very friendly, honest and professional and couldn't have been more helpful. The after care service from the mechanic (sorry didn't get his name) has also been outstanding. We really can't fault a single thing and would not hesitate to recommend to friends and family. Thanks guys P.S The car runs like a dream!