Brooks Brothers Reviews 

I like a deal and I like quality. I have been fooled into believing that the Brooks Brothers brand outlets are both quality and "deals." Believe me, I understand how outlets work and that I do, in fact, fool myself when shopping at outlets. However, I was willing to compromise cost for getting a "deal" with Brooks Brothers dress shirts that are a "bargain" at around $50 for 4 shirts. I wouldn't be upset or question the quality of the garments if they lasted, but they don't. I have a job that isn't remotely stressful on clothes and I had enough so that I am in about a two week rotation--I don't usually wash them after only one wear. I have had to *throw away* many (8) shirts because the left elbow has ripped out. The reply from customer service when I contacted them after the pattern emerged was that I should buy a longer sleeved shirt and that they would give me 20% off. Sorry, not acceptable and I will not ever buy anything from them again.

I purchased Brooks Brothers trousers from TK Maxx in the UK. One pair was light blue the other pair cream. I tried to dye them black. The light blue pair came out solid black the cream pair a slightly darker cream.

The blue ones were made in China, the cream ones in Malaysia. Both were labelled 100% cotton. I believe that the ones made in Malaysia are not 100% cotton because if they were they would have taken the black dye. I believe they are mainly man-made material being passed off as 100 % cotton

Disappointed in the store. They refused to exchange 2 pairs of shorts that my husband bought me for Mother’s Day. I had to wait 15 minutes for the manager to get out of the restroom. He asked me the same questions that the sales associate asked me. I guess I didn’t make the cut for exceptional customer service. I will not be returning. DONE!

The store has Very poor customer service. The associates have an unprofessional appearance at the Boston Newbury Street store. The men are not wearing suits and do not have a savvy professional understanding of the standard of the community within the locale of the store and the well dressed man. No bathroom for the handicapped and people with urinary medical issues. Told to use Starbucks and that’s what associates are to utilize also. The associates are rude and have unbelievably uncaring remarks. I got the same answer about the plumbing problem every time I went into this store for over a year about the restrooms. It’s unsatisfactory. I had to dash down to the Newbury Hotel formerly The Boston Ritz to use the Men’s room. I was embarrassed. Every time I mentioned a suggestive comment, the response was ok-ok- ok and ok. The associates walked away and I was ignored. Not going to happen again ever. I’m— Not returning ever again to Brooks Brother’s Newbury Street Boston. I have been a Customer since 1991.

What I don't like about this supine cardigan. Color is not a deep blue looks faded. Not true to size. It is baggy. I wish the website allow me to review this product before other buy it.

I don't know about these guys. I think they're riding on their reputation but not maintaining it well. The pants I bought online turned out to be basically sweatpants for way too much. Not a good look for Brooks Brothers. I won't be back.
Update: I still don't like that the professional pants I bought turned out to be sweatpants- but they are, to be fair, the most comfortable sweatpants I have.

I bought two sweaters from Mall of Emirates for almost USD170 and I barely , for the first wash they become loose and tall like a skirt in addition that one of them was easily torn on the edge when I was trying to lift the sleeve up . I have been brooks customer for the last 13 years , I raised a complaint but the store manager called and said sorry he cant do anything and he cant return or exchange . Completely disappointing as respectful brand to be a commercial brand without any respect to their oldest customer. Store manager has no sense of responsibility and totally unprofessional.

Ordered a suit online and waited for 1 month for pants alteration. The delivered item was in a wrong size and the only choice I was given is to bring to the nearest drop off location 2 miles away. I brought it to a retail store near my office to ask for assistance, the staff there instantly rejected my request with no excuses. Not just by rule but the person seemed really unwanting to help customers.

After going through all above I packed at my own cost and inconvenience to get my money back for a wrong item BB delivered by mistake. Now I feel I'm stupid to have spent so many amount to maintain my VIP status for this brand in the past years. The bad customer service quality and lazy store staffs are effective enough to destroy the good quality of products and Brooks Brothers' brand image.

After $50 shipping, another $55 import duty, the quality no longer matches the price at all. Ordered 3 shirts and 2 of them are made of a low quality fabric that would have been returned if return shipping didn’t cost an additional $50.

Difficult to overstate how disappointing this experience has been.

Furthermore, tailoring costs will double the price of each shirt, as the sizing is ridiculous. Looks like these shirts were sewn for potatoes.

Took me months too finally get unsubscribed. Although their merchandise is good the constant emails were too annoying.
As a result they now signed me up for all spam and junk emails under the sun. Do not deal with them.

Premium prices with the poorest possible service.
Ordered a suit after finding the right size and fit in the store. The suit that showed up was not even close and required significant alteration (at least 5 inches taken in) and since it required so much work, I was charged $80 more dollars. It did not come back in time, showed up nearly a week late. The phone conversations during that time were not about how it was going to get fixed but rather how horrible the alterations folks were and that they do this all the time. Complaining about the management. Almost all negative, no solutions. But my suit finally showed up this morning, I went in at lunch to pick it up and try it on. I was handed a $1000 suit that looked like it had been wadded up in a box for days and still had packing material stuck to it. When I asked for it to be brushed and pressed I was clearly putting them out. After a few minutes I was told the press was down and they would have to do it by hand. After three attempts, I finally had a slightly wrinkled suit in a bag and headed home with a half hearted "sorry and thank you" (and another complaint about management and the alterations staff). Not even an offer to make it right or try to earn my business back.
My next purchase at Brooks Brothers will be at their going out of business sale, which seems inevitable at this point.

I have bought a couple of sport jackets from them and everything has worked out really well. Had one problem order with getting the wrong size but customer services fixed if fast and well.

If I could give lower than 1 star I would. DO NOT BUY FROM THEM. In bought a briefcase for over GBP 1,000 and it is faulty. Contacted customer support and since the UK arm is now in liquidation they just offered mea 50% discount to buy more crap from them. Awful company and I hope the US arm also goes bust.

Very good service by the store manager at Mall of Emirates by Mr.Mohammad .
Previously we had a bad experience when we visited the store at MOE where we were served by a disinterested sales lady.
But today we had an amazing service rendered by Mr.Mohammad who was courteous and attentive .He had thorough knowledge about the brand and actually sold us three shirts.
Very impressed. The company should have such employees.

Salesman profiled me for my age and wouldn't give me the time of day for a suit purchase for this once in a lifetime occasion.

I was more than glad to give my business to a competitor.

I hope Brooks Brothers goes completely out of business.

I made three contacts to Brooks Brothers and am very disappointed in what I thought was a reputable company. On the first phone call I could hardly understand the man who was rude and mumbling. The second call was a nice woman, but still left me unsure about the return. So I emailed the third time. The response only stated the policy that can be found on the website. I ordered through Shoprunner which has free shipping and returns. But when I asked to return the item, they said I would be charged a $7 fee. Unacceptable customer service. Will not work with Brooks Brothers again.

Wow, these one-star reviews aren't kidding.
Went in store to see what suits they had. Inventory was nonexistent, almost like it was post-Black Friday. Literally 2-3 suits available in my common size (42R) and only in one fit. Associate was vague about timing ordering through the store. Ordered online instead which gave me several errors while creating an account. Called in, was told one of the suits was unavailable despite it being clearly in stock on the website.

Tried online again. Was able to place an order for my suits and 2 shirts -- with 95% of their stock of white shirts being out of stock (how does this happen?)

Received my order. Whatever dunce hat they have doing the picking was too busy picking their nose to pay attention to numbers, because i received someone else's completely different order of slacks. No suits. My suits are MIA with a conference to attend next week.

Customer service response was for me to send in pictures of the wrong items and set up a return, but no acknowledgement of expediting the return order. Maybe a local store will have them in stock, maybe I'll just have to order from a store that knows what they're doing.

Other reviews are right. BB may have been the stalwart of classic men's suiting in the past but now they're just another crummy online retailer.

Badly fitting t shirts, and the worst online shopping experience. Sloooow to arrive, difficult to return, customer service on the phone knows less than a random person on the street.

Too bad for Brooks Brothers. They used to be good 30 years ago.

Customer service is unable to help. Orders don’t ship on time, I’ve been waiting for 2 weeks for an order to ship that was “going to ship in the next day or so”. The experience has been terrible and I will never order again. I have called about 15 times since the order has been placed and have yet to receive the same answer twice. Customer service, if you can really call it that, has stated they can’t see what the issue is and have 7 people who stated they would call me by the end of the day that I spoke with them, been several days since then and still no call back. I will tell everyone I know about this experience and encourage them to go elsewhere for their clothing supply

HORRIBLE! I received two dresses out of three. The two I received were enormous so I returned them (still waiting for the refund MONTHS later!). I did receive a refund for the dress that never came!