I bought a swallow race saddle two years ago from my bike store. The rail broke 2 1/2 weeks ago. I took it back to the store and they’ve been trying to get in touch with Brooks since then finally they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would strongly recommend against purchasing Brooks saddles. For all the runaround that they give customers over where their products were purchased, when a company that makes and charges for a premi... See more
Outstanding customer service dealing with replacement of a broken component on a B17 saddle that was over 10 years old. It will now be fixed and probably offer outstanding comfort for another 10 years... See more
Looking for comfort (yes) and longevity (no). My tension bolt broke after 15000km. Absolutely no response from customer services when I contacted them but found a bolt from Spa Cycles that was impossi... See more
1.9
Poor
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their saddles destroy your pants
Their saddels destroy your pants within weeks.
June 20, 2019
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.