Brooks Running Reviews 

Brooks and their support team are so helpful. They respond so quickly to any enquiries with a really well thought out response (shout out to Camilla) - it’s not just a standard customer response, they really addressed all the facets of my question with thought out responses and solutions. Even if a pair of shoes was not necessarily for me, they were still super helpful.

I recently contacted Brooks regarding an issue with my trainers, I was pleasantly surprised at the quick response and resolution of my complaint, the service was excellent. Thank you Fatma & Maria 🙂

Best running shoe company out there!
Have been wearing brooks for years and the new improvements in comfort and style in the new generation shoes has been a welcome upgrade.
Despite having a wear issue with one of my shoes, I would still continue using Brooks as their customer service is second to none. Fatma immediately helped me with my issue and after receiving photos of the wear issue, immediately offered a replacement which arrived at my door in only a few days! You don’t get this kind of service from another shoe company. I will definitely continue using Brooks as a result of this. Well don’t Brooks!

I had a slight problem with a pair of Brooks running shoes, i contacted customer service and Fatma at Brooks resolved my problem immediately , absolutely brilliant customer service and really so understanding. I have been a customer of Brooks for many years and have never had a problem but to resolve my issue immediately and without question was so wonderful. Thank you Brooks and thank you Fatma, you are a credit to Brooks, you are a superstar.

I recently had an issue with my running shoes and reached out to Brooks customer service. Fatma was absolutely brilliant from start to finish. She was helpful, clear, and extremely accommodating, going out of her way to arrange a replacement pair of running shoes for me. She also provided fantastic advice on getting a local gait analysis to make sure I’m in the best fit going forward.

Outstanding service from Fatma and Brooks.

Thank you so much!

I purchased the Glycerin 22's which got me through to a half marathon.

I purchased the Glycerin 23 to get for my next event and after trying everything it kept creating a latge blister on my left heel.

Looking at the shoe there was a clear semetrical issue with the left shoe.

Brooks declined my claim and returned the faulty shoes.

AVOID Brooks. They clearly have manufactoring issues and their customer service is some of the worst.

Camilla from customer care emailed me to say I won a pair of ghost 18 from brooks run club dare competition
From receiving the 1st till my ghost 18 arrived Camilla kept me informed till they arrived
And I couldn’t believe how advanced they were from all my other brooks ghost shoes so much more giving and comfortable
Thank you pau
Oxford half next

I recently contacted Brooks customer service and the service received was exceptional. Camilla was extremely responsive, sympathetic to my situation and within just a few days offered a solution resulting in replacement shoes. I have every confidence in Brooks as an organisation, their dedication in ensuring your shoes are suitable for your needs, the quality of the shoes and the level of care and understanding from their staff.

Fast delivery on the first pair of shoes. Unfortunately they were too small so I returned them and ordered a bigger size. New correct size of shoes arrived within 3 days and the money for the returned pair came in within a week. Awesome customer service all the way through!

I had to contact BROOKS customer service team twice. On both occasions they went out of their way to help. I have bought two pairs of BROOKS running shoes so far, they are comfortable and have width options which is a bonus. Not many other brands have this option. I am definitely a BROOKS convert.

I have been wearing Brooks Adrenaline GTS running shoes for several years, since I started running regularly. They have always been excellent.
I ran into a little trouble with my most recent pair though, the 24 version. The toe box is built a little narrower and I found that I was getting blisters on my insteps from a seam of stitching.
I reported this to Brooks Customer Service and Camilla, the representative I dealt with, was very helpful indeed. I was able to return my shoes and get a refund which I put towards a new pair of shoes.
This time I opted for Brooks Glycerin GTS 23 which are also excellent and very comfortable.
I understand that version 25 of the Adrenaline has a wider toebox which shows that Brooks does listen to its customers.
I would recommend Brooks without hesitation. The shoes are generally excellent, as is their customer services.

The running shoes that i bought became incredibly dirty within two months of purchase. I complained to Brooks and sent pictures and receipt . Brooks customer service were very helpful and the issue has now been resolved.
If I was buying again , I would weigh up the colour of the shoes and the fabrics ability to be porous therefore become dirty very quickly .

WARNING: Save your hard-earned money and DO NOT buy Brooks shoes!

If you expect the legendary durability of the past, stop right there. Modern Brooks shoes have utterly and catastrophically collapsed in quality, devolving from a trusted brand into an absolute waste of cash.

Back when I was a teenager 25 years ago, a pair of Brooks was a fortress. They were a solid investment that easily lasted three solid years. Fast forward to today, and the reality is heartbreaking. I purchased a pair of Brooks Glycerin. Out of the box, they undeniably felt fantastic. However, that illusion vanished within a mere three months.

They disintegrated before my eyes:
-Gaping holes ripped through the upper mesh.
-The dark grey colour faded into an ugly, sickly green.
-The soles wore down to dangerous nothingness.

When I contacted UK and Australia representatives, I hit a corporate wall. Instead of taking accountability, they cross-examined my running style and gait, hunting for excuses to dodge a refund. Their "solution"? A conditional replacement, provided I brutally cut up and destroyed the shoes first. It reeked of corporate deflection to avoid admitting a manufacturing flaw.

What Brooks urgently needs to work on:
Brooks must overhaul its quality control on upper mesh durability and outsole rubber density. Furthermore, they need to overhaul their customer support philosophy—replacing defensive cross-examinations with genuine accountability and a streamlined, fair warranty process that doesn't treat customers like suspects.

A year later, they feature massive chasms stretching from the outer mesh straight through to the sole. Take heed: You are paying astronomical prices for a famous brand name, not an ounce of actual quality. I guarantee you will get exponentially more wear out of a cheap pair of running shoes than this overpriced landfill. Do not buy them!

Ive been wering brooks for years. I got a pair for my birthday and have worn them once and already want a different pair. they are ugly and boring. I would rather get some ons

I purchased Brooks Beast and after several months it developed an indentation in the toe that would not pop back out. I contacted Brooks customer services, explained the problem, and the next day received an email saying they would replace it for free. Just choose my color and they'd send it. Exceptional customer service—the kind you rarely see today. Brooks, you have a fan for life.

I contacted customer services after my Cascadia running shoes wore out at the heel after limited use. Brooks were prompt to respond, extremely polite and helpful and gave me fantastic advice. Finally, they offered a replacement pair of shoes which was greatly appreciated. I will have no concerns now continuing my Brooks kit journey knowing that the company addresses any problems that may occur.

Huge shout-out and thanks to Jess from Brooks customer service for an outstanding customer service experience. My issue was very speedily resolved with a replacement pair of shoes in my hands 24 hours later - hard to beat! Thanks so much Jess! Service like this will keep me coming back!

Camilla at Brooks was extremely helpful and attentive . Had a small issue but they were quick to resolve it
Extremely happy with the service

I like Brooks, they really fit well, especially on my wide foot. I have bought a few pairs, but my most recent pair had an issue.
I contacted customer service and Jess was so helpful and resolved my issue within a couple of emails. I was impressed on how she handled my case. Thank you Jess for your great customer service. Looking forward to my new shoes and continuing my use of Brooks Running shoes