Brother Reviews 

Their website says "We're always at your side to help and support you with your queries". Obvious hyperbole but I expected reasonable accessibility. I have messaged them and received no reply and then spent 20 mins on the phone fruitlessly waiting for technical support. Having seen the other reviews it is clear that the majority to do not rate this company. Equally depressing are the reviews about the poor quality of customer service experienced by those who did manage to speak to someone.

Impossible to contact. Many links on website and app doesn't work. Like connect advanced. Cashback claim on printer doesn't work. Asks you to register, so I did then had to find the cashback link again so I clicked it and asks me to register again. Cashback is not mentioned after you register but it is before you register. If you go contact us on their website it sends you in circles. I think I will return the printer whilst I can avoid this cowboy company.

I had a driver query about a new printer, chatted with "Diane" from their support. She was utterly clueless. Clearly didn't know the answers to any of the questions (or even *understand* some of the questions). Seemed to take 5 minutes to respond each time, I assume from the answers she gave this was because she was searching their support website for the answer.

For someone who was supposedly there for printer support she seemed to have no knowledge of printers beyond how to lookup the printer on their website and link to or cut & paste information from that (something I could do myself much faster).

30mins into the chat, when I asked to speak to someone else, who might actually understand the question, she ignored my request to be transferred to someone else, instead insisting I re-explain what I wanted to so she could help me (which she already demonstrated she clearly couldn't). When I asked again she ended the chat.

Utterly useless and a complete waste of my time. And I still don't have an answer.

Don't accept PayPal for payment,
duplicate request for Postcode.....

Agree with all the other reviews - I also got the "generic" Omar. My printer wouldn't recognise some cartridges that I had recently bought at some expense - the answer for tech support was that they should do. I got that far myself ! He then wanted me to flash my firmware - been there before and wrecked equipment - gave up and stuck with a half working printer.

Business customer support is unacceptable. Opened a support case for a printer that has a software error months ago and despite chasing for updates we still don’t have an operational printer. We’ve not had to purchase another printer to keep the business running. Truly the worst support we’ve ever received.

What a shambles! Cocky rude and slow staff, not able to help what so ever. Calling me 'mate' and then 'lad' on chat, after I told them the stone cold truth that the service was well below par. Lol, what is that all about? Anyway, OMAR was the 'customer service' I spoke with, he's quite the charmer!

I am so impressed with my Brother printer. Physically neat and tidy. Installation simple. Printing simple, clear and clean. Replacing an ink cartridge is amazingly easy - thankyou!

Brother DCP-J1200W printer won't work from short cut print. I have called customer service technician 3 times and they are not able to get this machine working. I have had a few printers over the years and this unit is by far the worst, very frustrating. I want my money back

won't let you print B&W even if one of the colour cartridges are empty/not detected by design!

Unlucky, maybe. But my Brother DCP-J1200W is the most annoying piece of tech I have ever, ever, bought new. It took half a day to get it working with desk mac, and then only after begging this slowest of bot-ridden companies to send a patch. Even then, it loved to print things a DAY after asking. And it still won't copy in colour.
This morning it printed about 40 copies of an ink-draining map, unasked. It indicates there is still some useable ink. But there is not. Work is held up. Like other users, I often have to pull the mains power plug to re-set.
Previous printer was a 12 years old second-hand HP. Sweet. I really miss it.

Bought a brother printer a year ago and the ink ran out a month since. I purchased genuine brother ink and as soon as I put it in the printer it said ink is low??????
As I knew the ink could not possibly be low I just used the printer. I have printed approx 20 sheets in the last month and the ink has now run out. I now have a printer that is not fit for purpose.i am not happy

Excellent printer - rubbish followup service - was sent wrong sized black ink cartridge ( via their Eco Pro subscription plan ) and called to make sure this did not occur again and to get a replacement cartridge which was the correct size - a nightmare !! in frustration then wanted to cancel my subscription - which required me to spend more time downloading their app - ridiculous - over two hours spent trying to sort this out ( before the phone call tried to log into my account ).

The printer itself..great! But if you ever have to call their Customer Services then that's where they really let you down. I wanted to try their Ecopro Ink Subscription, so I signed up and got a message ink cartridges had been shipped (apparently) and I would be hearing from the delivery company. A week later I had heard nothing, no updates and no indication of when I might receive the cartridges. I couldn't find any details on my account online either. Used their online 'chat', nobody from Ecopro could talk to me, they can only escalate queries. I gave them all my details about my printer (even the serial number of the printer) and they said someone would get back to me within 48 hours. 4 days later, nothing, rang them again and went through all the information again (serial number etc..) and they said someone would get back to me within 24 hours. Nothing. Used the 'chat' function again and once again was told I would hear back within 48 hours. I ended up cancelling my account and buying a cartiidge myself. Brother! you're a big company, sort out your customer services!

I bought a new brother MFC-J6540DWE inkjet printer for my business partly on the basis of the offer of 6 months EcoPro ink supply if I signed up. That was 2 months ago and I still can't sign up (ref 7001781076) I have called technical support several times, I get fobbed off with various excuses, it's my bank, it's my card, it's my computer....it isn't. They never call back, I do get emails occasionally suggesting I try reset etc, but they don't resolve the problem. Hours of my time wasted. They now confess the EcoPro team need to do a manual set up,but no joy after 2 more days waiting for a call. I have just spent £106 on genuine brother ink cartridges as I have run out whilst trying to set up this subscription. Appalling service.

I bought a printer 9 months ago and I paid 320£ , now it stop working and it says no ink , I change with new one but still same problem ! I restart printer and update firmware but still not working !!
I contact brother , poor costumer services they didn’t help me at all , and the only way to contact them it WhatsApp or email , and because of this method of communication Someone is less likely to respond! So my advice is to not waste money on Brother printer ! Now I have to bought another one from different brand and I will
Make sure the costumer service will be better than Brother Costumer service !!! 0*

Worst customer services ever I meet, Bought brother printer with 3 years extra warranty, after 6 month my printer started playing up, so I tried to use my warranty but what a surprise ! I am in UK, bought printer from UK site and they have send me some solution in SPANISH ! Not helpful at all, raised ticked and no more answer, I am forced to buy printer from another competitors because brother is not accepting warranty that I paid extra for, shame on you Brother !

Bought a new printer model MFC-L3740CDWE.
Tried to install it and it all failed. Asked me for my operating system and Windows 7 not supported? Tried to use their technical-support page and got

"Incorrect model entered, please verify the model"

when I entered the model perfectly, and of course their site is no doubt all run by bots.

We are a charity and have been duped into believing that when we took out a pro all in one printer and cancelled subscription after 3 years ,they sent all the cartridges now we are being told we cancelled subscription and inks won't work
We are in cost of living crisis and you stole our money we can not afford to subcrib any more now our printer won't work. What kind of nonsense that's not right you owed me the ink then sent it now you are saying because we cancelled our subscription with you you stopped our machine???
Ridiculous not right at all the machine is no good to us now
Do something we are a non profit and rely on this to do our work ,we do not have money to buy new one