Bruce's Doggy Day Care Reviews 

466
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally caring and attentive, making pets feel extremely welcome and secure every single day. People also appreciate the reliable transportation services, noting how excited their dogs get when the day care vehicles arrive outside. Consumers consistently highlight the regular photo updates and thoughtful attention that provide total peace of mind for owners. Some reviewers were not happy with communication gaps and sudden changes regarding site availability and schedules. A few people also felt concerned about transport safety standards and vehicle conditions experienced during transit times.

What people talk about most

Staff

Users describe positive interactions with staff, noting how friendly and caring the team is towards their... See more

Service

People report overwhelmingly positive experiences with the pet care service, noting that their dogs get... See more

Location

Consumers find location to be positive, highlighting the excellent settings that put owners at ease.... See more

Product

Customers consistently note positive experiences with product, sharing that their dogs get extremely excited... See more

User experience

Reviewers highlight positive aspects of user experience with an overall excellent service. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My greyhound has received above expectation care while at Bruce’s Wellington park. His bus driver Lauren tells us about his day, giving information about his progress, which is backed up by what we s... See more

Company replied

Rated 5 out of 5 stars

My dog Milo has been going to the the Surrey Hills day care for the last 8 months and he absolutely loves it! He is always waiting at the window looking out for his driver Rachel, even on the days he... See more

Company replied

Rated 5 out of 5 stars

Our fur baby has been going to Bruce’s doggy daycare Woking for 6 months now, she absolutely loves going, when her driver pulls up to collect her she gets so excited which makes me happy knowing sh... See more

Company replied

Rated 5 out of 5 stars

From the initial taster session, my little Parson, Tuppence, shows every sign of loving her time at Bruce's. The care given by Abi, her 'chauffeur', to Sam (with Holly) in the puppy group to her grad... See more

Company replied


Company details

  1. Dog Day Care Center

About Bruce's Doggy Day Care

Written by the company

Where Dogs Thrive Every Day

Bruce’s Doggy Day Care, the UK's leading doggy day care, offers dogs enrichment, socialisation and care.

Who We Are

For over 17 years, Bruce’s Doggy Day Care has been enriching the lives of dogs – and their families – with our unique blend of expert care, enrichment-led activities and genuine love for every dog we meet.

With 11 centres located across the UK, we’re recognised leaders in doggy day care and are trusted by thousands of owners who want their dogs to enjoy happier, healthier days while they’re busy.

The Bruce’s Experience

At Bruce’s, every day is designed to help dogs play, learn and relax in a safe, stimulating environment.

Dogs in our care enjoy:

  • Acres of secure, private fields to run, sniff and explore
  • Natural play zones and sensory gardens to stimulate body and mind
  • Heated log cabins for cosy downtime and rest
  • Fun, structured activities that build confidence and social skills
  • Carefully matched play groups for safe, happy socialisation

All of this is overseen by our fully trained, dog-loving team who get to know each dog as an individual.

Why Choose Bruce’s?

Expert-led care
Our teams are trained in dog behaviour, enrichment and welfare. We carefully supervise play and tailor the day so every dog feels secure, understood and happy.

Enrichment at the heart
We go beyond basic day care. From confidence-building activities to calm rest spaces, our days are thoughtfully planned to support dogs mentally, physically and emotionally.

Safe, happy socialisation
With plenty of space and curated play groups, dogs can build friendships, practise good social skills and enjoy positive interactions in a safe setting.

Stress-free pick-up and drop-off
Our bespoke doggy buses can collect dogs from home and return them tired and content at the end of the day, or owners can drop off directly at one of our convenient locations.

Trusted by dog lovers nationwide
Thousands of families choose Bruce’s for consistent, reliable care and that extra level of attention that gives real peace of mind.

How It Works

  1. Find your nearest Bruce’s doggy day care.
  2. Book a welcome chat or Free Taster Day for your dog to try our fields and facilities.
  3. We’ll get to know your dog and recommend the best routine for them.
  4. Your dog enjoys fun, friendship and enrichment – you enjoy the peace of mind.

Visit Our Website

Find Your Nearest Bruce’s

Our Enrolment Process

Join the Bruce’s Family

Give your dog the chance to live their best day – every day. Discover why so many dog lovers trust Bruce’s for exceptional care, real enrichment and tail-wagging happiness.


Contact info

Promotion box for Bruce's Doggy Day Care

Let your dog decide!

Find your local Bruce's and enjoy a free Taster Day

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(466)

240 reviews in the last 12 months

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Rated 5 out of 5 stars

Oliver loves going to Bruce's at Surrey Hills

Oliver loves going to Bruce's Doggy Day Care, I wish I’d started him sooner. He adores his driver Izzy - always ready to pounce for cuddles before getting on the doggy bus and he always comes back absolutely knackered.
The whole team are just excellent - especially Jane and Simon. They are always happy to help, ensuring any specific concerns or requirements are met and communication is always 100%.
Another added bonus is seeing the weekly pictures, it’s so reassuring to see how much Oliver is enjoying his time ! I would highly recommend Bruce's Doggy Day Care Surrey Hills to anyone. ☺️

January 30, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Hannah,

Thank you so much for this fantastic review!

We love hearing how excited Oliver is for his Bruce’s days - those pre-bus cuddles with Izzy sound pretty irresistible! And coming home tired is always a sign of a day well spent.

It’s also wonderful to hear your kind words about Jane, Simon, and the wider team. Making sure every dog’s needs are met and keeping communication spot-on is so important to us. We’re glad our weekly puparazzi snaps give you that extra reassurance too - Oliver clearly has the best time!

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

a Fun day at Bruce`s doggy day care with my friends

My lovely cockapoo was at under a year old a timid and suffered with separation anxiety from me .Going to Bruces day care was initially just to get me through surgery which meant i could not walk him. It became a new way of life and was self healing for my lovely boy with each visit gaining confidence and the staff were amazing .
Every visit when he is collected he meets the driver with total confidence , photos of his day are shared and i know he is in safe hands . A wonderful team WONDERFUL

January 5, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Debbie,

Thank you so much for sharing this beautiful story.

We’re incredibly honoured to have been part of your cockapoo’s journey. Seeing a timid pup grow in confidence with each visit - especially one who struggled with separation anxiety - is exactly why we do what we do.

It’s lovely to hear how comfortable and confident he is with his driver now, and that our weekly puparazzi photos help give you peace of mind knowing he’s in safe hands. Your kind words about our team truly mean the world to us.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Staff are friendly and deal with any…

Staff are friendly and deal with any issues promptly.
My dog cannot wait to get through the gate each time we arrive.

January 26, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Adrienne,

Thank you for the five star feedback!

We’re so pleased to hear you’ve found our team friendly and responsive - and even happier to know your dog is that excited to get through the gate! That enthusiasm means everything to us and is exactly what we love to see.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Our miniature poodle loves Bruces

Our miniature poodle Otto loves his time at Bruce’s, he has been there for over 2 years and we have no complaints! His driver Rachel is amazing, he’s always so excited to see her and you can clearly see she really cares about our dog which is exactly what you want to see!

January 28, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Ellie,

Thank you so much for such a glowing review!

We absolutely love hearing how much Otto enjoys his time with us - two years and counting is pretty special! Rachel will be over the moon to hear your kind words; she really does care so deeply about the dogs in her care, and it’s lovely to know that shines through in every pickup. Otto’s excitement says it all!

Here's to many more adventures together!

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

5 stars for Bruce’s Doggy Day Care Surrey Hills

We are always pleased to see our lovely driver Izzy, and so is our labrador Sindy! We have found Bruce’s service to be very reliable, with the occasional changes, hold-ups and instructions regarding extreme weather conditions clearly communicated.

January 22, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Patricia,

Thank you so much for the lovely 5-star review!

We’re delighted to hear how happy both you and Sindy are to see Izzy - that’s exactly the kind of tail-wagging feedback we love. It’s great to know our communication around weather and any changes has been clear and helpful, and that you’ve found our service reliable.

We’ll be sure to pass your kind words on to Izzy too!

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

I would like to thank Rachel

I would like to thank Rachel, for looking after Hardy in Ellie's absence. Hardy really loves his cuddles from Rachel. Rachel is so pleasant and it was lovely have her covering

January 26, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Sue,

Thank you for taking the time to share this. We’re so pleased that Rachel was able to step in and that Hardy felt so comfortable with her - those cuddles clearly mean a lot to him!

Rachel will really appreciate your kind words, we'll be sure to pass them over to her. It means a lot to us to know Hardy felt so happy and settled.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

What a team

What a team! I have been so grateful for the ease with which they all help in any emergency or change of plans. Nothing is too much trouble. Simon is so caring of the humans but even more so the dogs.
Barney loves going to Surrey Hills.

January 25, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Liz,

Thank you for your 5 star feedback!

We’re so pleased to hear you’ve felt supported - our team always aim to make things as easy as possible for both dogs and their humans. Simon will really appreciate your kind words, and it’s great to know Barney enjoys his time at Surrey Hills, we love having him!

Here's to many more pawsome adventures together!

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

The team at Bruce's are great

The team at Bruce's are great. My dog Betsy knows when it is 'school day' day gets so excited. She runs to the van and jumps straight in ( not before getting her cuddle from Ellie). She always has such a great day and is exhausted when she gets home. Her tracker often says she has run and played for over 15 miles. She is a complex dog and it has done wonders for her confidence and her social skills with other dogs and people. Simon is also great and quick to inform me of any changes. I cant fault it and it is worth every penny.

January 21, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Tracy,

Thank you for such a great 5 star review!

It’s always a joy to hear about these “school day” routines, and Betsy’s excitement says it all! Knowing she heads home happily worn out after a day full of play, and that her confidence and social skills have grown along the way, really means a lot to us.

Ellie and Simon will be delighted to hear your kind words, and we’re so pleased you feel well supported. Here's to many more fun adventures together!

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Surrey hills

Bella goes to Surrey hills everyday and loves it
Her driver Rebecca is lovely and has a amazing bond with bella always does a amazing job
I dont know everyone there but kirsty tom and Ruth are bellas besties
Simon and jane to she loves everyone
Thankyou for making bellas doggie life a amazing one

January 23, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Caroline,

Thank you so much for your lovely review! We’re delighted to hear how much Bella enjoys her days at Surrey Hills and the bond she has with Rebecca and the rest of the team. We'll be sure to pass on your kind words and give Bella and extra big squeeze when we next see her!

We’re so pleased to be part of making Bella’s doggy life such a happy one.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

I’m so happy that my dog goes to…

I’m so happy that my dog goes to Bruce’s Doggy Care she is so happy there she loves it. She plays with other dogs and she likes going even on the days that she doesn’t go. She sits at the window waiting and then she realised not today also the staff at Bruce Doggy Care like Kirsty Simon and Jane they are fantastic. They will help you if you’ve got a problem and nothing is too hard for them. I do recommend Bruce Doggy Care to my friends and family because they said how happy poppy is and that’s all down to Bruce Doggy Care

January 23, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Janet,

We’re so pleased to hear how much Poppy enjoys her time at Bruce’s! We look forward to our days with her just as much!

Kirsty, Simon, and Jane will be thrilled to hear your kind words - they do always go the extra mile to make sure every pup is happy and well cared for, so they'll appreciate the shout out! Thank you for recommending us to your friends and family; Poppy’s happiness really says it all.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Our Labrador loves going to Bruce's

Our Labrador loves going to Bruce's, its the highlight of her week, getting to play with her other doggy friends and generally wear herself out.

She always happily leaves the house and jumps into the van and is always tucked in safe in her room when she comes home.

The positive experience and other dog socilisation makes her a good girl and a joy to be around other dogs and people.

January 22, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi James,

Thank you so much for the five stars! We’re thrilled to hear that your lovely lab enjoys her time at Bruce’s - especially playing with her doggy friends. It’s wonderful to know that the socialisation and positive experiences she gets with us help make her such a happy, confident pup.

We’re so glad she’s part of our Bruce’s family and can't wait for many more happy adventures together.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Professional efficient and loving to…

Professional efficient and loving to our dog Hector
No hesitation in leaving our pet every week for last 7 years

January 23, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Tim,

Thank you so much for the five star review!

We've loved every second of our time with Hector and can't wait for many more adventures together.

Looking forward to see you both again very soon.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Peace of mind and a very happy dog!

We got our puppy four years ago, a very energetic Hungarian Vizsla, and from the outset we knew that with our work schedules she’d need extra support through either a dog walker or daycare. After visiting several options, Bruce’s felt like the best fit for both us and our dog. We initially started at the Cobham centre and loved the facilities. Winnie always came home happy, settled, and suitably worn out.

Now four years old, Winnie still attends Bruce’s twice a week at the Surrey Hills centre and absolutely loves it. It gives us real peace of mind knowing she’s happy, stimulated, and so well looked after. We also attended puppy classes at Bruce’s when she was just 12 weeks old, and I genuinely believe that, alongside daycare, this played a huge role in shaping Winnie into the confident, well-socialised, and lovable dog she is today.

We wouldn’t hesitate to recommend Bruce’s to anyone looking for outstanding daycare and support for their dog.

January 23, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Rob,

Thank you so much for such a thoughtful and heartfelt review.

It’s been a real pleasure to be part of Winnie’s journey, from those early puppy classes right through to her Surrey Hills adventures today. Knowing that Bruce’s has helped give you peace of mind (and Winnie such a happy, enriching routine) truly means the world to us.

She is an absolute joy, and we’re so grateful for your trust and recommendation.

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Fabulous place our Border puppy loves it

Fabulous place our Border puppy loves it

January 20, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Joanne,

Thank you so much for the five stars! We're thrilled to hear that your puppy loves their time with us (we love having them!)

We can't wait to see you both again very soon!

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Amazing doggy day care

Amazing doggy day care. My fur baby loves going there and the staff are all so friendly and love my pooch so much it’s like a second home for him.

January 11, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Susan,

Thank you so much for your 5 star review!

We’re so happy to hear that your furry friend loves coming to see us and that Bruce’s feels like a second home for him – that’s exactly what we strive for! Our team truly adore the dogs in our care, so it means a lot to hear that comes through.

Thanks again for trusting us with your pooch, we love having him as part of the Bruce’s family.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Fantastic

Well, what can I say. Bruce’s took on my amazing English Pointer when another daycare said he was too much like hard work. We knew he wasn’t and it was the way they managed the dogs regards to size, rather than activity levels.

From the start, Bruce’s just got him. He’s had wonderful care and socialization and if not for finances, he’d be staying. Flynn can’t wait to get there, cries in the car in anticipation. The staff are great and their policies mean we could change our set day. Kept in touch and updated ne whilst never making me overly stressed or interfering with my work.

Thank you to all the staff for looking after Flynn so well. If situation was different we would be back in a heartbeat. I now have a totally socialised and happy dog

January 9, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Suzanne,

Thank you so much for such a thoughtful and heartfelt review.

We absolutely loved getting to know Flynn and we’re so pleased to hear how positive his experience with us has been. It means a lot to know that our approach to grouping by activity levels and understanding exactly what dogs really need made such a difference for him.

Hearing that he was excited to arrive (even before getting out of the car!) is one of the best compliments we could receive.

Our team will be really touched by your kind words about the care, communication and flexibility – it’s exactly what we aim to provide for both dogs and their humans. While we’ll miss seeing Flynn, we’re so glad he’s leaving us as a confident, happy and well-socialised boy. We've loved being a part of his story.

Thank you again for trusting us with him, and we hope our paths cross again in the future.

Woofs & wags,
Bruce's

Rated 5 out of 5 stars

My Iris loves Bruce’s

My Iris loves Bruce’s. Every time she goes she gets so excited when the ladies turn up to take her in the van.

January 9, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for the five star review, Sandra! We love our weekly adventures with Iris and never tire of seeing her happy little face in the mornings!

Woofs & wags,
Bruce's

Rated 5 out of 5 stars

The Team at Wellington are fantastic…

The Team at Wellington are fantastic and my Cavapoo loves going to Bruce’s. The staff are excellent and well organised. My car broke down today and the team helped me jump start it, arranged space in the doggy bus to bring my dog home on short notice and let me swap the rest of my days this week to manage without a car - excellent customer service !!

January 7, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for sharing your five star review, Claire!

We’re so pleased to know that your Cavapoo loves their time with us, and that the Wellington team were able to make a stressful day a little easier. Going the extra mile for both our dogs and their owners is something we really care about, so it’s lovely to hear that came through.

We’ll be sure to pass your kind words on to the Wellington team, and thank you again for your trust and support!

Woofs & wags,
Bruce's 🐾

Rated 5 out of 5 stars

Great service.

From the doggy bus to the general care of our dog.
This is a first class and trusted service, which we are able to send our dog to.

Keep up the great work.

Highly recommend.

December 24, 2025
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Hi Mark,

Thank you for sharing such positive feedback!

We’re really pleased to hear how much you value both the doggy bus service and the care your dog receives with us.

Your trust means the absolute world, and we’re grateful for your recommendation and continued support.

Woofs & wags,
Bruce's 🐾

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