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Buckles Law Reviews 

109
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional support received from the knowledgeable team, noting that professionals are approachable, patient, and thorough when handling delicate legal matters. Consumers appreciate how complex procedures are carefully broken down into simple, understandable terms, ensuring everyone feels fully comfortable and well-informed throughout the entire process. However, some people mentioned occasional delays and slow communication when waiting for important updates on their ongoing cases. A few other people also felt that administrative processes were somewhat lacking, noting instances where inquiries went unanswered for days and temporary staffing shortages affected service quality.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and ability... See more

Service

Customers consistently note positive experiences with service, highlighting high-quality advice, professional... See more

Customer service

Consumers find customer service to be positive, highlighting how reviewers receive clear, comprehensive... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt communication, quick... See more

User experience

Reviewers mention positive feedback about user experience, noting that staff are thorough, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Andrew Williams previously in connection with our Wills. We wanted to use him again as he is very relatable and such a nice person to deal with. He is thorough and explains things in det... See more

Company replied

Rated 5 out of 5 stars

We used Buckles (Peterborough) to renew our wills. We found them really helpful and they explained things in simple, understandable terms. We had a number of issues that meant things weren't straight... See more

Rated 5 out of 5 stars

Never spoke 'over our heads'. Always explained everything very clearly and only too willing to answer any questions. Guided us though every stage of creating new Wills and Lasting Powers of Attorney.... See more

Rated 5 out of 5 stars

Was recommended to Buckles by Nat West. From start to finish the service was excellent. Jesselyn was so helpful in explaining the process. When it came to the video call Molly was so good at making... See more


Company details

  1. Legal Services
  2. also in
  3. Conveyancer
  4. Divorce Lawyer
  5. Employment Attorney
  6. Estate Planning Attorney
  7. Family Law Attorney

Written by the company

Buckles Law is a full-service law firm committed to delivering high-quality legal advice and exceptional client care. With a strong regional presence and international capability, we serve a diverse client base ranging from individuals and families to entrepreneurs, SMEs, and multinational corporations. We deliver expert legal guidance across a broad range of practice areas, our teams are proactive, diligent and pragmatic in their approach and put the client at the heart of every decision they make to improve the outcomes to the challenges they face. At Buckles, we take a collaborative, client-first approach building trusted relationships, solving complex problems, and helping our clients plan for the future with confidence. Whether you’re navigating a business challenge or a personal milestone, our team is here to support you every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(109)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient. Friendly and helpful

September 22, 2026
Buckles Law logo

Reply from Buckles Law

Hi Juliette,

We are pleased to hear that the service you received was very efficient.

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Lovely team to deal with

Lovely team to deal with, made everything so easy and very swift communication!

September 22, 2026
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Reply from Buckles Law

Hi Helen,

Thank you for leaving a 5* review, and for your positive feedback that the process was easy with swift communication.

Rated 5 out of 5 stars

Excellent service from Buckles

Excellent service from Buckles. We have entrusted Buckles many times over the years and we have always been satisfied with our experience. We would like to thank Stephen Duffy and Abbie Boon on this recent occasion for their friendly and professional approach throughout.

July 14, 2026
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Reply from Buckles Law

Hi Joe,

We are delighted to hear that you have received excellent service from Buckles and that your recent experience with Stephen Duffy and Abbie Boon was both friendly and professional throughout.

Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

First rate service

I received first rate service from Bethany at Buckles. She handled the conveyancing for my house sale and purchase, which needed to be completed within a very tight timeframe. Bethany pulled out all the stops, ensuring a successful outcome, without sacrificing meticulous attention to detail. I could not have asked for more.
(The Trustpilot system only allows one date to be given for the experience, which is not appropriate in this case.)

August 7, 2026
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Reply from Buckles Law

Hi Susan,

We're delighted to hear that Bethany provided a first-rate service during the conveyancing of your house sale and purchase, pulling out all the stops to ensure a successful outcome while maintaining a meticulous attention to detail throughout.

Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Put at ease in a friendly manner and…

Put at ease in a friendly manner and received excellent communication

August 27, 2026
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Reply from Buckles Law

Hi Lionel,

We're pleased to hear that your experience with Buckles was friendly and that you received excellent communication throughout.

Thank you for your 5* review.

Rated 5 out of 5 stars

Claire was Amazing

Claire was Amazing. Explained everything. I couldn’t have asked for more, I ended up with a better outcome to the issue than I had thought

August 27, 2026
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Reply from Buckles Law

Hi Leanne,

It is wonderful to hear that Claire was amazing and took the time to explain everything clearly throughout the process, achieving an even better outcome.

Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Exceptional Solicitor

The standard of care we received at Buckles Law with our sale and purchase exceeded all expectations. The admin and support team are wonderful. We could not have asked for a more experienced, skilled, meticulous Solicitor. Lisa Hardy is exceptional. Lisa, you have been inspirational, utterly brilliant and we are forever grateful. Thank you!

August 27, 2026
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Reply from Buckles Law

Hi Olivia,

Thank you for your wonderful feedback and 5* review.

We're pleased to hear the standard of care you received during your sale and purchase exceeded all expectations. That the experience, skill and meticulous approach throughout the process made such a positive impact.

Rated 5 out of 5 stars

Treated with kindness and respect as well as efficient.

Was guided through the process of dealing with my late husbands will. At a very difficult time in my families lives we were treated with kindness and respect and made sure all my husbands wishes were carried out efficiently.

August 27, 2026
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Reply from Buckles Law

Hi Valerie,

We are pleased to hear that you felt treated with kindness, respect and efficiency throughout the process, and that we were able to guide you through dealing with your husband's estate while ensuring his wishes were carried out smoothly and efficiently.

Thank you for taking the time to leave us a 5* review.

Rated 3 out of 5 stars
Buckles Law logo

Reply from Buckles Law

Hi Polly,

Thank you for taking the time to leave us a review.

We're pleased that, overall, you were satisfied with the service you received. We appreciate your feedback regarding the need to chase for updates and the corrections required during the process, and we will take your comments on board as we continue to enhance our service and communication.

Rated 5 out of 5 stars

A brilliant service from Buckles

A brilliant service from Buckles. What could have been a difficult conversation, putting my will & POA together, was handled with sensitivity, clarity and humour. Thank you so much.

August 27, 2026
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Reply from Buckles Law

Hi Kim,

We're delighted to hear that you received a brilliant service from Buckles that was handled with sensitivity, clarity and humour.

Making these important decisions as straightforward and comfortable as possible is something we strive for.

Thank you for your kind words and leaving us a 5* review.

Rated 5 out of 5 stars

Communication was good price was…

Communication was good price was reasonable bit slow but this was due to the buyers but overall very good.

August 27, 2026
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Reply from Buckles Law

Hi Kelvin,

Thank you for leaving us a 5* review.

We're delighted that, overall, you had a very good experience with us, that you found our communication good and pricing reasonable.

Rated 5 out of 5 stars

Fantastic from start to finish in which…

Fantastic from start to finish in which wss a long time coming you guys are so good at your jobs would not think twice about useing you again big thanks to jas who done all the work at the start then Lisa Hardy for getting us though at the end

August 27, 2026
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Reply from Buckles Law

Hi Michael,

Thank you for your fantastic review! We're delighted to hear that you had such a positive experience.

Lisa Hardy will be thrilled to know her support helped get you through to the end. We'll be sure to share your feedback.

Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Mediator Lyn was very professional...

Mediator Lyn was very professional...
Madiyah &Sophia were also very professional

July 13, 2026
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Reply from Buckles Law

Hi Siya,

We are pleased to hear you found our Family team very professional.

Thank you for leaving us a 5* review.

Rated 5 out of 5 stars

Highly recommended!

Jane's support was exceptional; empathetic and professional in equal measure, and she went above and beyond to support me during an extremely challenging and lengthy case. I really couldn't have had the positive outcome without her.

May 1, 2026
Unprompted review
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Reply from Buckles Law

Hi Baz,

Thank you for your positive feedback and leaving a 5* review.

We are pleased to hear that Jane's support was both empathetic and professional throughout your case.

We will be sure to share your comments with her.

Rated 5 out of 5 stars

Buckles Law were very helpful and…

Buckles Law were very helpful and attentive with our case. Our matter was an unusual case, but they explained each step to us, and kept us informed. We are still awaiting the final outcome, but I have every reason to believe we will reach this soon.

July 14, 2026
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Reply from Buckles Law

Hi Jane, Great to hear you had such a positive experience. Pleased to hear you found the team helpful and attentive throughout the process, we'll pass this feedback on to them.

Thanks for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars
Buckles Law logo

Reply from Buckles Law

Thank you for leaving us a 5* review, we will pass your comment onto the lawyer who dealt with your matter.

Rated 1 out of 5 stars

Waste of money

Waste of money

July 14, 2026
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Reply from Buckles Law

Thank you for taking the time to share your feedback. We are very sorry to hear that you were unhappy with the service and experience you received.

Providing a high standard of care, communication and support to all clients is extremely important to us, and we regret that we did not meet your expectations on this occasion.

We take all feedback seriously and will ensure that your comments are passed on to the lawyer who handled your matter so they can be reviewed carefully.

Rated 5 out of 5 stars

Lola Pacheco

Lola Pacheco. Ours was not a straightforward case (nationality/passport) but Lola was determined to find a way. She worked doggedly and we got there! We are so grateful to her.

July 13, 2026
Unprompted review

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