While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Absolutely terrible experience with Budget Insurance. They happily take your monthly payments, but when it comes time to honor a claim, they refuse to pay. If they aren’t going to cover you, why even let people pay for the insurance in the first place? Feels like a complete scam. I would never recommend them.
Not even deserved one star. Please don’t use travel insurance.
This is how they scam customers and have all this tv advertising for cheaper prices.
I am currently in an unresolved dispute with this insurer Budget Direct /Auto General following authorised repairs to my vehicle.
The core issue is that I did not receive what was quoted and authorised, and the insurer has been unable to provide evidence that I did.
The approved repair quote specified new replacement parts. However, the vehicle was returned with components that appear repaired or reused, including panels that show signs of panel beating rather than replacement. Despite repeated requests, I was not provided with a repair report, itemised invoice, part numbers, or confirmation that new parts were supplied.
The vehicle was also returned with ongoing and worsened issues, including electrical faults and alignment problems. When I raised concerns that the completed work did not align with the authorised quote, I was told I would need to fund independent diagnostics myself to establish causation — even though the insurer authorised and paid for the repairs without verifying completion.
This has left me with a vehicle that I cannot reasonably say was restored to pre-loss condition, and an insurer that appears unable to demonstrate that the quoted new-part repairs it paid for were actually delivered.
This matter is now with AFCA. Based on my experience, I would strongly caution anyone with a complex claim to consider whether they are comfortable proceeding without clear proof that authorised new parts and repairs will actually be provided.
I was with my daughter in her car when we got a flat tyre on the M5 motorway on a Sunday morning.
She called Budget Direct Roadside assistance and we were told she would organise something and get back to us. We waited 30 minutes for the call back saying they are not going to send anyone to help change the tyre due to it being too dangerous.
I'm not physically capable of changing a tyre, neither is my daughter which is why she purchased this assistance.
We ended up calling a tyre changing service who arrived within 30 minutes.
Absolutely crap service from budget direct
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
