Buildfix Reviews 857

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process smooth and easy to understand. Many people highlight the excellent service, noting the clear communication, punctuality, and the high quality of the work performed, often exceeding expectations. Consumers frequently mention the positive user experience, emphasizing the efficiency and thoroughness of the teams, who often provide detailed updates and ensure a tidy work area. The customer service is also highly regarded, with reviewers appreciating the friendly and approachable nature of the employees who take the time to explain every step.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and efficiency of the... See more

Quality

Customers had positive experiences with quality. Many reviewers were very happy with the results, noting the... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers frequently mention the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professionsl company and specialised teams to deal with. Starting with the structual engineer Chris that explained what needed to be rectified and provided the detailed quotes. Jack and team do... See more

Company replied

Rated 5 out of 5 stars

Engaged Buildfix to do ground work wall cracks and plastering. Ground work Sen and Harrison did a great job. Wall cracks and bars George and Kyle worked really good together and explained every s... See more

Company replied

Rated 5 out of 5 stars

This is the most efficient company we have ever dealt with. The communication was excellent and explained thoroughly by Bruno and Pedro. We had complete confidence. Andy checked the pipes and informed... See more

Company replied

Rated 5 out of 5 stars

Extremely happy to see my laundry room base sinking issue has been fixed perfectly. A huge thank you to Joe and Jamie. They arrived on time today as planned and explained the work they were going to d... See more

Company replied


Company details

  1. Structural Engineer
  2. Building Restoration Service

Information provided by various external sources

The Experts in Structural Repairs

Buildfix

Written by the company

The Experts in Structural Repairs
Combining the latest technological innovations with our extensive knowledge, we can repair wall cracks, stabilise foundations and stop rising damp with minimal disruption to the building, your daily life - and your budget!

Free On Site Inspection

Our Engineers will inspect your structural problem free of charge

Not only will we treat your home as if it’s ours, we also offer free house inspections and come to look at your house for no cost.

Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

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Rated 5 out of 5 stars

Wall crack repairs

George and Kyle occupied a large part of our house for three days. Their application and attention to all details was appreciated. They were skilled, competent, diligent and considerate.
Full marks and thanks to the both for an all round first rate job.

July 9, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the thoughtful review, John. We’re really pleased to hear George and Kyle made such a strong impression — they put a lot of care into what they do, and it shows. It’s great to know their hard work and attention to detail made a difference. Appreciate you having us in your home!

All the best,

Irene

Rated 5 out of 5 stars

A lovely, trustworthy team

From start to finish, Buildfix were kind, considerate, and most importantly they were upfront. George, Kyle, Sam, and Chris were all wonderful to deal with and the house is more secure and comfortable for their efforts.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for Sam and Joe!

Our first interaction with Buildfix didn’t go as planned. We are based over 2hrs from their office and they were reluctant to come out and inspect/quote our house. However, a few months later and we were on track to having our house stabilised!

The technicians arriving is where our experience with Buildfix went from good, to amazing! Sam and Joe were incredibly friendly and so helpful. They ran us through the whole process from start to finish, they told us what we should expect and explained each step of the process clearly. They did an amazing job with the injections, they were thorough and they made sure everything was done perfectly! We are so impressed with the finished product and the service we got from these gentlemen.

Can’t recommend this team highly enough, and the finished product is definitely worth it! It’ll be nice to see them venturing from Sydney with more business out of area in the future and we are grateful that they made the decision to come and help us so far from their home town.

June 24, 2025
Unprompted review
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Reply from Buildfix

Thanks so much for the detailed and thoughtful review, Charlotte. We really appreciate your patience early on, and we’re thrilled Sam and Joe were able to turn things around and deliver the kind of service we’re proud of. It’s great to hear you felt supported every step of the way and are happy with the final result. We’re grateful you gave us the chance to help, even from a distance!

All the best,

Irene

Rated 5 out of 5 stars

Buildfix has done a great job in…

Buildfix has done a great job in ensuring the structure is done properly. Not only they did what they intended to do. They also went extra to patched up holes and gap in the wall and floor to make sure they look nice.

Highly recommended

July 3, 2025
Unprompted review
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Reply from Buildfix

Cheers,

Irene

Rated 5 out of 5 stars

Professional Service

My wife and I were assisted by Sam & Joe from Buildfix in relation to some issues we were having with our house. It was a big problem for us - causing a lot of concern. Sam and Joe came in and were just really helpful, respectful and understanding. They communicated well and ensured we were all on the same page. They worked efficiently and during inclement weather to ensure the job got done. Their handwork and dedication was greatly appreciated and we could not recommend them any higher

July 2, 2025
Unprompted review
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Reply from Buildfix

Really appreciate the kind words, Ihab. Sam and Joe will be pleased to hear how much their care and communication meant to you — especially with the weather not making things easy! We’re so glad we could help ease the stress and get things sorted properly. Thanks for trusting us with your home.

Thanks again,

Irene

Rated 5 out of 5 stars

Outstanding Service and Communication from Buildfix

I recently had foundation repairs completed by Buildfix, and I couldn’t be more satisfied with the experience from start to finish.

The process began with Russell, the structural engineer, who impressed me with his deep knowledge and clear explanation of the subsidence issues affecting my home. He took the time to make sure I understood everything, which gave me great confidence moving forward.

Next came Michael, the plumber, who located all underground utilities before repairs began. He was not only highly professional but also very friendly and reassuring — his attitude made a big difference when I was feeling overwhelmed. From that point on, I knew I was in good hands.

The repair team, Alberto and Elliott, did an amazing job. They worked with care and precision, kept me updated every step of the way, and left the site clean and tidy. Their attention to detail and commitment to doing things properly truly stood out.

I also want to thank Judy, the job coordinator, who made the communication process seamless. Everything was organised efficiently, and I was kept informed at every stage without needing to chase anything up.

What started as a stressful situation became a smooth and reassuring experience thanks to the professionalism and friendliness of the Buildfix team. I highly recommend them to anyone dealing with foundation issues.

June 27, 2025
Unprompted review
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Reply from Buildfix

Hi Yasser,

Thanks so much for the incredible feedback — we’re genuinely stoked to hear how well looked after you felt by the whole team. It’s clear you had a bit of a journey, and we’re really proud that Russell, Michael, Alberto, Elliott and myself could turn a stressful situation into something smooth and reassuring. They’ll be thrilled to hear your kind words!

Really appreciate you taking the time to share your experience — and thanks for the glowing recommendation. We’re always here if you need anything in the future.

All the best,
Judy

Rated 5 out of 5 stars

Great service

Really great, well priced service. George and Kyle were fantastic.

June 19, 2025
Unprompted review
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Reply from Buildfix

Hi Mark,

Really appreciate the shoutout — glad to hear everything went smoothly and that George and Kyle looked after you. They’re a solid pair and always up for doing a proper job. Great to know the pricing hit the mark too!

Thanks for going with Buildfix.

Cheers,
Irene

Rated 5 out of 5 stars

Cracks repairs with HelicalBar

George and Kyle repaired the cracks on my garage rendered walls beautifully. Communication was great. They installed the HelicalBar to the slots with care. They also patched up all the cracks at the end and make the surface pretty smooth. Quality workmanship and I would definitely recommend them to anyone.

June 18, 2025
Unprompted review
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Reply from Buildfix

Hi Raymond,

Thanks a heap for the great review — sounds like George and Kyle really nailed it! We’re wrapped to hear the cracks were sorted so neatly and that the finish came up smooth. Quality workmanship and clear comms are what we’re all about, so it’s great to see that come through.

Appreciate the recommendation — always here if you need anything down the track.

Cheers,
Irene

Rated 5 out of 5 stars

Amazing

The buildfix team is amazing! I have an issue of subsidence which resulted for the walls to crack. From the start, Chris the structural Engineer explain everything with ease. Laid out the plan and what needs to be done. Patiently answering every question I asked and providing options on other concerns. Jordan and Jake are both great! Came on time of the repair for the application of Geopoly. Very knowledgeable, professional, friendly and explaining every detail as we go to the process. Irene was very helpful in the field of communication. Emailing and coordinating with the technician when to come, who will do the work and what will be done is great communication by the the team. Luke, George and Damian knows every aspect of wall crack stitching. We'll mannered and polite in dealing with customer. They explain the whole process while doing the job with ease. Connor the plumber is magnificent. He went above and beyond not just bu locating pipes so the subsidence team know where to apply it, but he even fix a broken pipe for us upon locating one. Joe the Structural Engineer followed up everything once the job is done and even assessed and placed markers so that in an unexpected event, they'd know what needs to be done. Very happy with the buildfix team. I would definitely recommend them 100%. Great job to all of the team. Professional, polite, knowledgeable and skilled people who will delivered above and beyond customer service.

May 20, 2025
Unprompted review
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Reply from Buildfix

Hi Leo,

Thanks so much for the detailed feedback — really appreciate you taking the time. Sounds like it was a proper team effort, and we’re glad everyone from Chris to Joe made things clear, professional and easy to manage. Subsidence is never fun to deal with, so it’s great to know you felt well looked after throughout.

Thanks again for the recommendation — we’re always here if you need a hand in future.

Cheers,
Irene

Rated 5 out of 5 stars

We had work done recently and are so…

We had work done recently and are so happy with professionalism of their staff. I contacted Chris the other day as we were worried about another crack not related to the previous work Chris came today and reassured us it was ok. Highly recommend Buildfix!

June 24, 2025
Unprompted review
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Reply from Buildfix

Hi Janice,

Thanks for the lovely feedback — we’re really glad to hear you felt supported, even after the main job was done. Chris is always happy to help and it’s great he could put your mind at ease. We appreciate the recommendation and are always just a call away if anything else pops up.

Cheers,
Irene

Rated 5 out of 5 stars

Leaning Wall Repair: expert staff -- competent & polite.

Expert staff -- competent, articulate yet polite; willingness to explain details when asked during the operation time and well thereafter.

June 12, 2025
Unprompted review
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Reply from Buildfix

Hi Ni,

Thanks for the thoughtful feedback — we’re pleased to hear our team made a strong impression. Clear communication and care are a big part of how we work, so it’s great to know you felt supported both during and after the job. Really appreciate you taking the time to share your experience.

Cheers,
Irene

Rated 5 out of 5 stars

Buildfix was incredible!

Buildfix certainly deserves our praise! They are such a great team and the results were amazing! We were impressed from the very first visit and from that point forward, everything just flowed smoothly until the job was completed.

The team were very friendly, polite, well presented and were at all times very professional. They were punctual and always cleaned up at the end of each day.

The video that they recorded for us of our floor lifting up and into position was quite incredible to see! The cracks in our brickwork simply vanished after their work was completed! With their colour matching skills and new pointing, it is now hard for us to remember exactly where the helical bars were inserted and the repointing repairs were made.

Both the subsidence correction team and wall crack repair team demonstrated an attention to detail, going above and beyond in fine tuning and double checking that everything had been finished off well! At all times we could live in our home without much interference while the job was being completed. They listened and showed initiative, informing us of what was going on at each stage.

The fixed price was exactly that, no matter how much Geopoly filler was required. Well done guys! We’re very happy customers and we highly recommend Buildfix!!

Thank you so much Chris, Joe, Sam, Damo, Jamie, Luke, George, Kyle and Jordan.

June 16, 2025
Unprompted review
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Reply from Buildfix

Hi Brett,

Thanks so much for the incredible feedback — we’re really glad to hear the whole experience hit the mark from start to finish. Sounds like the crew did a top job, and it’s great to know the results not only held up but went above expectations. That floor-lifting footage always surprises people, and we’re stoked it gave you a front-row seat to the process!

We’ll make sure Chris, Joe, Sam, Damo, Jamie, Luke, George, Kyle and Jordan see your kind words — they’ll appreciate it. Thanks again for the recommendation, and we’re always here if you need anything down the track.

Cheers,
Irene

Rated 5 out of 5 stars

Good job

Crew were polite and efficient, explained everything as they went. Arrived on time and left everything clean and tidy.

June 16, 2025
Unprompted review
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Reply from Buildfix

Hi Nathan,

Thanks for the great feedback — always good to hear the crew made things clear and kept everything neat and on time. We reckon good communication and a tidy job site go a long way, so it’s great that came through.

Appreciate you choosing Buildfix!

Cheers,
Irene

Rated 5 out of 5 stars

Fixed external craked wallcked

Fixed the massive cracks on the external brick wall , which was caused by subsidence for a period of nearly 40 years. They injected alot of GeoPoly resin under the foundation, then finished the work by inserting 4 helical bars embedded in the brick work , almost like giving the wall no chance of cracking for a long time.
Damien did a good job inserting the helical bars, and Luke did an excellent job regrouting and repointing the bricks, making the wall look brand new again.
I am very satisfied with buildfix and the whole team that worked on the job.
I would highly recommend this company!!!

June 18, 2025
Unprompted review
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Reply from Buildfix

Hi Tony,

Thanks for the fantastic review — sounds like that wall got the full treatment! After 40 years of movement, it’s great to hear the GeoPoly injection and helical bar work made such a difference. We’ll be sure to pass on your kind words to Damien and Luke — they take real pride in their work, and it shows.

Really appreciate the recommendation, and we’re glad you’re happy with the result.

Cheers,
Irene

Rated 5 out of 5 stars

George and Kyle were wonderful

George and Kyle were wonderful. Totally professional, well mannered and reliable. Produced an above expectations result, very happy with the job. Would highly recommend Buildfix to others.

June 3, 2025
Unprompted review
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Reply from Buildfix

Thanks Dawn, really appreciate you taking the time. George and Kyle said you were a pleasure to work with, so it’s great to hear the feeling was mutual. We’re thrilled you’re happy with how it all turned out — and thanks heaps for recommending us on.

All the best,
Irene

Rated 5 out of 5 stars

I had massive cracks in the garage…

I had massive cracks in the garage walls. After having the walls underpinned by Buildfix, Terry and Corey came to repair the cracks. They did an excellent job and they were great to deal with. They even went above and beyond their job by adding an extra row of helix reinforcing bars. Great job.

June 3, 2025
Unprompted review
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Reply from Buildfix

Cheers George, really appreciate the kind words. Terry and Corey mentioned how satisfying it was to get those garage walls sorted properly — and adding that extra row of HelicalBar was their way of making sure it stays that way. Glad you’re happy with the result!

Warm regards,
Judy

Rated 5 out of 5 stars

Another great job by Buildfix

Another great job done from the Buildfix lads. This time George and Kyle fielded my questions with patience and humour.

June 6, 2025
Unprompted review
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Reply from Buildfix

Love it, Blair — cheers for the repeat support! George and Kyle said you kept them on their toes in the best way. Always happy to help, and we’re glad the experience gave you a laugh too.

Thank you,
Irene

Rated 5 out of 5 stars

George & Kyle attended on time

George & Kyle attended on time, conducted work to a high standard & remained totally professional from start to finish. They communicated what exactly they were doing throughout the whole process & cleaned up upon completion. My wife & I would highly recommend them.

June 2, 2025
Unprompted review
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Reply from Buildfix

Thanks Stephen, really appreciate the detailed feedback. George and Kyle take a lot of pride in their work, so it’s great to hear they delivered the goods — and kept you both in the loop the whole way. We’re chuffed to have your recommendation!

Warm regards,
Irene

Rated 5 out of 5 stars

Amazing wall repair!

We had a crack in our wall, which required one side of our garage being lifted and insertion of helical bars into the wall. This required two teams (George and Kyle, and Aiden and a team mate who I feel bad forgetting their name ...) coming by to complete the job over two seperate days. The end result was amazing. Both sides of the wall fit back together like a jigsaw piece and the patch up job was immaculate. They even filled the gap in the brick work to make it look like part of the brick itself! Both teams were punctual, courteous and gave us a thorough explanation of how the job would be done, and did a great clean up afterwards - great customer service. We could not be happier and we will definitely be recommending BuildFix to others.

April 14, 2025
Unprompted review
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Reply from Buildfix

Thanks heaps, Stephen — that’s such a thoughtful review. We’re stoked to hear the result turned out spot on, especially with a tricky job like that. George, Kyle, Aiden and Joe will be chuffed to know their work hit the mark. And no worries — Joe reckons staying anonymous just adds to his legend.

All the best,
Irene

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