Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
BullionVault is so easy to use and is totally reliable - once bank account is linked it is so easy to buy and sell precious metals. I store more of my funds there than in the banks nowadays. If you ha... See more
There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more
Company details
- Gold Dealer
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Non-Bank Financial Service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service.
June 26, 2026
It was easy for me so far to make my…
It was easy for me so far to make my first investment
June 23, 2026
I found the whole experience easyto complete
I found the whole experience , very easy to complete, and I am happy with my investment.
June 19, 2026
Have been with them for some years now…
Have been with them for some years now and have always found them reliable and up to date
June 21, 2026
Good experience overall
Good technology and a good user experience. I've only used to buy but I trust that selling will be just as smooth.
June 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unexpected transaction…
It would appear that this transaction was concluded by BullionVault is excess of the normal bids which was very much in my favour, for which I am most grateful. I don't understand the process but this is most recommendable.
June 17, 2026
Reply from BullionVault
Dear Colin Warner,
Many thanks for your review, we're glad you're pleased with your recent deal.
Every order you place on BullionVault's marketplace is a "limit order". This means you will never buy for more or sell for less than the price you set.
But all orders are also matched "at best". This means that you always get the cheapest bullion first when you buy and, when you sell, you always get the very highest prices being bid by other users.
The result is that you, as a buyer, may well get a lower price than you set. And as a seller, you may well receive more than your limit.
See our Help Pages for more guidance and tips on using the Order Board. Or contact our friendly and knowledgeable Customer Services team.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Bullion Vault enables anyone to buy and sell gold 24/7
Bullion Vault is a reliable and absolutely genuine company, which uses financial technology (since about 2012) to enable Joe Public to buy and sell Gold and Silver, which is held in professional vaults. There is no VAT payable. Prices are near to the wholesale prices that big institutions buy Gold at. The IT is very reliable; so are the very secure banking arrangements. I have been using Bullion Vault since 2017 and completely recommend this company.
June 16, 2026
Slow Validation Process
Slow Validation Process: The account verification and validation process takes way too long. It leaves new users asking a frustrating question: How am I supposed to deposit funds and start buying on your platform if my documents are still pending or not being accepted? This delay can cause investors to miss crucial market opportunities.
Weak Reporting and Invoicing: The statements and invoicing section is quite basic and lacks variety. For a financial platform of this scale, it is disappointing that users cannot easily download a detailed, standard purchase invoice.
Outdated Portfolio Interface: The portfolio dashboard feels outdated and needs a modern UI/UX overhaul. It should be redesigned to be more intuitive, interactive, and visually clear when tracking assets, gains, and losses.
Lack of Modern Security Features: While the vault security is top-notch, account-level security is lagging. The absence of modern authentication features, such as Passkey login (biometrics/hardware keys), is a significant drawback for a platform handling high-value financial assets
June 10, 2026
Reply from BullionVault
Dear A S A,
Thank you for your review and feedback. We're always looking to improve our users' experience, and it seems navigation has been an issue for you, because everything you seek is already available online and also in the BullionVault apps.
Validation
New users opening a personal account can deposit funds and start trading before validation is complete. That may take up to a week once you provide the documents needed. You opened your account last Tuesday, uploaded documents on Thursday, and made your first purchase the same day. Your account was then validated within 2 business days.
Security
We recommend using two-factor authentication (2FA) when you log in. Options include a physical security key (Yubikey), and app users can already choose biometric authentication. We also recommend enabling the Burglar Alarm to receive SMS alerts of log-ins and other account activity.
Reporting & Portfolio Interface
Whether using the web or app, you can view all of your Orders, and view or download all of your Contract Notes whenever you choose. You can also view and download each of your monthly statements, and you can see your Profit & Loss at a glance any time. From that page, you can also download a full 'bookcost' history of your account's activity.
You can learn more about BullionVault's security features on this Help Page here:
https://www.bullionvault.com/help/FAQs/FAQs_safety.html
If you have any questions or require any assistance using your account, please do contact us directly. Our knowledgeable and friendly customer support team stand ready to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Excellent Support & Service
The support team followed their procedure to the letter, the instructions were clear and the we achieved the objective without any delay or complications. Thank you again BullionVault Support Team!
June 12, 2026
Great platform for buying gold
June 11, 2026
Automatic buy order
I am very satisfied, the bullion provides a system where it is easy to buy and sell gold with smallest unit of 1g. The automatic sell and buy orders are possible in 10 percent range. This means it is possible to buy cheaper when price drops and sell when price goes up. There is 0,5% comission.
June 10, 2026
Reply from BullionVault
Dear Cliff Parisi,
Thank you for your review.
There is a comprehensive help section on our website to guide you through every aspect of using BullionVault:
https://www.bullionvault.co.uk/help/getting_started_steps.html
Alternatively, our knowledgeable and friendly customer support team stand by ready to assist you by phone, email or live chat. Contact details can be found below.
We hope that with our support, we can turn your experience into a five-star one.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: Contact us | Popular queries | BullionVault
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Seamless experience
Seamless experience to buy, hold and sell gold for reasonable pricing.
June 9, 2026
Reply from BullionVault
Dear Josh Sunderland,
Thank you for your kind words. We're sorry BullionVault wasn't the right fit for you at this time.
We're proud of our low fees, and advertise them clearly across our site. But we do advise that smaller purchases may need adding to, to make your investment efficient over the longer term.
That's because, after you pay our low 0.5% commission to buy or sell, custody (including insurance) is then 0.01% per month for gold, subject to a $4 minimum (around £3 at present) and 0.04% per month for silver, subject to an $8 minimum (£6).
While those custody fees are the lowest we believe you will find, we do as a result recommend avoiding overall investments below $2,000 (£1,500) in our homepage FAQs. We also proactively reach out to customers on a monthly basis where their bullion holdings are below this threshold. In your case, we contacted you on 16 separate occasions to suggest reviewing the size of your holdings.
To help customers understand exactly what they should expect to pay in fees, we provide a cost calculator. It allows you to see your anticipated commission and storage fees before you buy bullion and start building your holdings:
https://www.bullionvault.co.uk/cost-calculator.do
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Very easy to purchase bullion
Very easy to purchase bullion. Documentation is thorough and transparent. I've never sold any of my holdings and tried to remit the money so that would be the final test.
June 4, 2026
Easy and efficient site which is nicely…
Easy and efficient site which is nicely laid out and easy to use. Execution is effortless.
June 4, 2026
The best company for precious metals…
The best company for precious metals with the lowest fees on the market. This is update review after 10 years of usage.
June 3, 2026
I love using the BullionVault they are…
I love using the BullionVault they are good and very trustworthy
March 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.