I and my brother have used bullion fault for longer than I can remember probably more than 25 years. We have used the service both as a “hold” and for limited trading. I have never asked for a physica... See more
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Review summary
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Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
BullionVault is so easy to use and is totally reliable - once bank account is linked it is so easy to buy and sell precious metals. I store more of my funds there than in the banks nowadays. If you ha... See more
Company details
- Gold Dealer
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Non-Bank Financial Service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3K reviews
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Easy to use website for buying and…
Easy to use website for buying and selling your gold and silver.
Trustworthy company that I have been with for over twelve years.
They only deal in real physical gold an silver so you actually own the physical commodity and not just paper contracts.
May 13, 2026
May use AI-assist with repliesRead more
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Reply from BullionVault
Dear Osama,
We're glad to hear things are now resolved and that you no longer have any issues. We hope that as you continue to use our service, your experience will reflect the five-star reviews so many of our customers leave us.
If you have any questions about using the platform or your account, our customer service team will be happy to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
I spoke to Alberto and he solved all my…
I spoke to Alberto and he solved all my problems made things so easy !!!
May 12, 2026
Unprompted review
Returns beat my conservative shares
Returns beat my conservative share investing, which is all in the black (at present!)
May 11, 2026
Everything is transparent
All the fees are really great.
Everything is transparent and great customer service on the phone as well if you are not familiar with the process
May 11, 2026
Monthly storage charge not clear
Was not clear that a monthly storage charge occured, and was awkward to make specific denominations. After the first purchase, I'll be withdrawing and removing my funds and soon as possible.
May 9, 2026
Reply from BullionVault
Dear Ian Pocklington,
We’re transparent and proud of our low fees which is why we advertise them in the first paragraph of our homepage, on the first screen of our mobile app and in our freely available tariff.
https://www.bullionvault.co.uk/help/tariff.html
You pay a low 0.5% commission when you trade, and storage (including insurance) is 0.01% per month for gold (subject to a $4 minimum), and 0.04% per month for silver (subject to an $8 minimum and not £8).
If you find a cheaper way to buy, store, and sell physical gold and silver, we’d be genuinely pleased to hear about it.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Fast and Efficient Transactions
No messing about, intuitive to use app/website. Makes buying and selling straightforward.
May 7, 2026
Have been a client for six years
Have been a client for six years. Always professional and with quick responce to my questions. Works flawlesly with my bank.
May 6, 2026
Quick and easy
Quick and easy, but with a good selection of vaults to choose from. I have been using Bullionvault for years, and it's quite reliable and safe.
May 5, 2026
Have been with BV for about 15 years…
Have been with BV for about 15 years and would struggle to say anything negative about it. Customer comes first type of approach and fairness. Charges are fair, markets made are fair and highly transparent.
May 4, 2026
I lost 3 euros on my first trade due to…
I lost 3 euros on my first trade due to a calculation error.
April 30, 2026
Reply from BullionVault
Dear J S S,
Thank you for your review.
We offer a cost calculator on our website which provides a full breakdown of all costs, including commission and storage fees, so you know exactly what to expect ahead of any trade.
https://www.bullionvault.co.uk/cost-calculator.do
If you have any questions about using the platform or your account, our customer services team will be happy to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Investing with Bullion Vault
Investing with Bullion Vault has been proven to be a sound decision, especially in recent times.
I am absolutely convinced, looking at the numbers, that leaving any money on deposit with a bank would not have been anywhere near as safe or as profitable.
Thank you.
April 21, 2026
Integrity, transparency, and an online trading platform.
Apart from BV's reputation for transparency and integrity, their online trading platform facilitates the purchase and sale of bullion. I am pleased with the gains in my account over the past 10 years.
April 17, 2026
Really easy to use
Really easy to use. Beneficial as a Uk investor. Have no complaints
April 17, 2026
Excellent customer service and excellent website
First, I had a question which I emailed to Customer Support. Although there was a message saying to expect delays due to higher-than-usual number of applications, I received a reply in 2 hours.
Rui was friendly and helpful, explaining everything clearly.
Second, overall the portal is streamlined, attractive, efficient and easy to use.
I don't hesitate to recommend you.
Well done, and thank you.
April 2, 2026
excellent easy to use
April 16, 2026
Bullionvault is so PROFESSIONAL and…
Bullionvault is so PROFESSIONAL and EFFICIENT.
The system works extremely well.
The only problem is in dealing with banks and HMRC who are dedicated to stopping money transfers to terrorists (and I agree with that) but have not cottoned on to the fact that terrorists and other criminals use other means!
April 15, 2026
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