Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
BullionVault is so easy to use and is totally reliable - once bank account is linked it is so easy to buy and sell precious metals. I store more of my funds there than in the banks nowadays. If you ha... See more
There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more
Company details
- Gold Dealer
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Non-Bank Financial Service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bullionvault responded in double quick…
Bullionvault responded in double quick time to my situation , in doing so it's clear they read in detail my issues, including dates, e mail changes and bank details. - in fact everything they needed to resolve the whole problem -so no generic response here. The very definition of customer service.
March 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed with the service…
I am really disappointed with the service provided. It seems that no one reads into the uploaded documents for verification. I keep on receiving requests for uploading account verification documents for documents that were already uploaded. I am just about to cancel my account altogether
March 24, 2026
Reply from BullionVault
Dear Raed AL Souki,
Thank you for uploading your documents. Our recent request was for the SWIFT/BIC code for your bank account which is still missing. We’ll need this to be able to return funds back to you.
Kindly upload this information to your BullionVault account and we will swiftly complete the validation process.
If you need any assistance, please get in touch with our friendly and knowledgeable customer service team.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Investing in Bullion
Great products allowing as close as possible to professional bullion investment experience for the retail sector.
Simple to use online trading tools and account information.
March 18, 2026
Unprompted review
Perfect service
Perfect service. Once you got the neck of the platform and the app, it all works in a jiffy.
March 22, 2026
Straightfordward to use
I have used this platform for a number of years. It is straight forward to invest and then buy and sell gold or other precious metals. If an issue arises they respond extremely fast and have the answer at their finger tips.
March 20, 2026
clear platform and easy to handle
March 20, 2026
Easy to use this platform
Easy to use this platform. Let’s see what happens from here.
March 20, 2026
I started to fill out paperwork in…
I started to fill out paperwork in October. After many exchanges of demands for documents, supplying those documents, and more demands, sometimes for the same documents, I had the account open and ready to receive funds in February. Three weeks later, I succeeded in getting a wire transfer into the account, and immediately invested in platinum gold, and palladium.
Immediately after I invested, the value of the account was down 1% from before buying the bullion. Now it's the following day, and the value of my bullion is worth 94% of what it was yesterday.
I guess I'm in this for the longer term.
March 19, 2026
Reply from BullionVault
Dear SMJ,
Thank you for your comments, and thank you for your validating your account.
Personal accounts are quick and easy to validate. Tens of thousands of our users have successfully accomplished it within a matter of hours or days after uploading the requested documents. Typically, these are just a copy of an official photo ID, a copy of the bank statement for the account from which you will send funds and to which your funds will be returned, and a recent proof of address.
You opened an account for a foundation which necessarily requires more information, such as establishing the identities of all of the trustees.
Our objective is to both meet our anti-money laundering obligations, which keeps BullionVault and all its users safe, as well as protect accounts from fraud. We apologise if the process felt burdensome.
We can't of course control precious metals prices nor your account's performance, but we would suggest that a long-term view is useful before anyone starts buying precious metals.
If you have any questions about using your account, our friendly and knowledgeable customer services team stand ready to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Each time I have telephoned the agents…
Each time I have telephoned the agents have been extremely helpful and patient. Wait time for call to be answered is good and it is so nice to speak to a real person!!!
March 16, 2026
Short staffed so took time to get to my…
Short staffed so took time to get to my concern
March 2, 2026
I use Bullion Vault as my online gold reserve
I have used Bullion Vault for a few years now, to purchase gold as an investment and it’s just so easy to buy and sell. The fees are quite minimal and the process is as simple as a couple of clicks on your phone or PC.
It’s a very secure system connected to your own bank account, so far i’m very happy with the way it’s working for me.
March 18, 2026
I am happy with my experience with BullionVault
I am happy with my experience with BullionVault but I have a reservation regarding transferring money from a European country, e.g. Romania, which is quite slow.
March 17, 2026
I want to withdraw my money.
March 15, 2026
Reply from BullionVault
Dear S A,
You can withdraw your cash at any time, provided your account is validated and the funds have fully cleared.
As you have validated your account, the deposits you made one business day ago (Friday) can be withdrawn two full business days after we received them (Wednesday). See our help page for more information: https://www.bullionvault.co.uk/help/withdraw_d.html
If you need any assistance making a withdrawal, please get in touch with our friendly and knowledgeable customer services team.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
Bullion Vault was easy to buy gold and…
Bullion Vault was easy to buy gold and silver from and and a safe place to store my bullion. I appreciate that they keep my purchases and sales confidential from the prying eyes of governments.
March 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.